Operations Executive

Same platform, different brand. Your saved jobs and alerts as well as your log in details have moved with you.Pre-Course Operations & AdministrationFacilitate trainer and venue bookings, ensuring all training resources are properly preparedManage enrolment of individual and corporate learners via the Training Management SystemPrepare and send class confirmations and pre-course communicationsCourse Delivery SupportSupport onboarding and act as co-host for virtual/online classes when requiredEnsure smooth execution of classes and troubleshoot operational or system-related issuesAct as a point of contact for trainers, clients, and internal teams on training-related mattersPost-Course Operations & AdministrationManage post-course processes including invoicing, grant submission, and grant tracking, ensuring accuracy and timelinessOversee evaluation processes (survey setup, data extraction, and reporting)Maintain proper documentation and records (including video and digital content management)Analyse post-course data to identify gaps and recommend improvementsSystems & Day-to-Day OperationsMaintain and ensure data accuracy within Training Management SystemsHandle administrative queries from Sales team and liaise with Marketing where requiredMonitor classroom/resource utilisation and operational efficiencyProcess Improvement & ReportingIdentify process gaps and propose improvements to enhance workflow and systemSupport reporting for monthly reviews, including operational metrics and performance dataCollaborate with Product and Sales teams on operational support and business initiativesQualificationsHigher Nitec or higher in any discipline1–2 years of experience in operations, preferably in a training provider or similarComfortable working with digital systems (experience with Training Management Systems is an advantage)Strong digital literacy and ability to learn new systems quicklyDetail-oriented with strong data accuracy and organisational skillsGood communication and stakeholder management skillsProactive, adaptable, and able to work in a fast-paced environmentAble to multitask and manage responsibilities independentlyTeam player with a continuous improvement mindsetJ-18808-Ljbffr