{"schemaVersion":"jobsearcher.job.v1","id":"19e7e7c60c454ce7cf193fe6","url":"https://jobsearcher.com/jobs/19e7e7c60c454ce7cf193fe6","canonicalUrl":"https://jobsearcher.com/jobs/19e7e7c60c454ce7cf193fe6","title":"Sr. Application Support Engineer","description":"Salary: Market related\nReference: JOB-30266\n\nJob Description\n\nOtterBase is seeking a Senior Application Support Engineer to join our client’s team supporting Warehouse Management Systems (WMS) and related enterprise applications.\n\nThis role will provide advanced application support across a warehouse and logistics technology environment, including troubleshooting, root cause analysis, system administration, release management, and application improvements. The engineer will work closely with Tier 1 and Tier 3 support teams, technical leads, and cross-functional partners while providing guidance to junior team members.\n\nPrimary Responsibilities\n\nProvide Tier 2 support for enterprise Warehouse Management Systems (WMS).\n\nSupport warehouse functions including Receiving, Picking, Packing, Shipping, and Labor Management.\n\nTroubleshoot application issues, analyze logs, and perform root cause analysis.\n\nUtilize SQL for data analysis, diagnostics, and troubleshooting.\n\nSupport SaaS-based transportation, carrier management, and other peripheral applications.\n\nSupport Windows- and Linux Server-based systems.\n\nCoordinate incident resolution and escalation with Tier 1 and Tier 3 teams.\n\nSupport software installations, releases, CAB meetings, and change management activities.\n\nDevelop solutions to improve application performance and reliability.\n\nParticipate in disaster recovery exercises and maintain technical documentation.\n\nCollaborate with technical leads and mentor junior team members.\n\nQualifications\n\n5+ years of experience in application support, WMS support, or a related technical field.\n\nExperience supporting enterprise Warehouse Management Systems and warehouse operations.\n\nStrong SQL skills for data analysis and application diagnostics.\n\nExperience interpreting application logs and performing root cause analysis.\n\nExperience supporting Windows/Linux environments and SaaS applications.\n\nFamiliarity with cloud-native architecture and deployment models.\n\nStrong troubleshooting, communication, and cross-functional collaboration skills.\n\n#IND1","company":"Otterbase","rawCompany":"otterbase","city":"Columbus","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-09-04T08:24:16.308Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Application Support Engineer","description":"Salary: Market related\nReference: JOB-30266\n\nJob Description\n\nOtterBase is seeking a Senior Application Support Engineer to join our client’s team supporting Warehouse Management Systems (WMS) and related enterprise applications.\n\nThis role will provide advanced application support across a warehouse and logistics technology environment, including troubleshooting, root cause analysis, system administration, release management, and application improvements. The engineer will work closely with Tier 1 and Tier 3 support teams, technical leads, and cross-functional partners while providing guidance to junior team members.\n\nPrimary Responsibilities\n\nProvide Tier 2 support for enterprise Warehouse Management Systems (WMS).\n\nSupport warehouse functions including Receiving, Picking, Packing, Shipping, and Labor Management.\n\nTroubleshoot application issues, analyze logs, and perform root cause analysis.\n\nUtilize SQL for data analysis, diagnostics, and troubleshooting.\n\nSupport SaaS-based transportation, carrier management, and other peripheral applications.\n\nSupport Windows- and Linux Server-based systems.\n\nCoordinate incident resolution and escalation with Tier 1 and Tier 3 teams.\n\nSupport software installations, releases, CAB meetings, and change management activities.\n\nDevelop solutions to improve application performance and reliability.\n\nParticipate in disaster recovery exercises and maintain technical documentation.\n\nCollaborate with technical leads and mentor junior team members.\n\nQualifications\n\n5+ years of experience in application support, WMS support, or a related technical field.\n\nExperience supporting enterprise Warehouse Management Systems and warehouse operations.\n\nStrong SQL skills for data analysis and application diagnostics.\n\nExperience interpreting application logs and performing root cause analysis.\n\nExperience supporting Windows/Linux environments and SaaS applications.\n\nFamiliarity with cloud-native architecture and deployment models.\n\nStrong troubleshooting, communication, and cross-functional collaboration skills.\n\n#IND1","datePosted":"2026-09-04T08:24:16.308Z","dateModified":"2026-09-04T08:24:16.308Z","hiringOrganization":{"@type":"Organization","name":"Otterbase","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbus","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"19e7e7c60c454ce7cf193fe6"},"url":"https://jobsearcher.com/jobs/19e7e7c60c454ce7cf193fe6"}}