{"schemaVersion":"jobsearcher.job.v1","id":"1982ec6a2cd155ce03ac6162","url":"https://jobsearcher.com/jobs/1982ec6a2cd155ce03ac6162","canonicalUrl":"https://jobsearcher.com/jobs/1982ec6a2cd155ce03ac6162","title":"IT Support Technician","description":"*Overview*\n\nWe are seeking an experienced IT Support Technician to provide onsite technical support to clients in a professional, efficient, and customer-focused manner. This role supports help desk operations, handles troubleshooting, and serves as a key resource for client support help desk issues.\n\n*Duties*\n\n* Provide onsite installation, maintenance, and repair of client and company equipment\n* Serve as the technical resource for scheduled client support appointments\n* Act as the onsite point of contact for clients\n* Support the help desk queue as needed and resolve technical issues\n* Communicate with clients to ensure timely follow-up and resolution of issues\n* Participate in on-call and after-hours support rotation, including weekends\n* Document work performed, including ticket updates, time entries, and closure notes\n* Maintain and update internal technical documentation\n* Continue building knowledge of support procedures, products, and services\n* Recommend process improvements and procedure updates\n* Deliver strong customer service and exceed client expectations\n* Follow company processes and support applicable regulatory requirements\n* Participate in internal and external technical strategy and consulting meetings\n* Perform other duties as assigned\n\n*Qualifications*\n\n* Degree in a related field, or equivalent experience\n* 3+ years of related experience working independently in the field or at client sites\n* 5+ years of IT experience\n* 1–5 years of experience in an MSP environment preferred\n* Certifications or equivalent experience in A+, Security+, and Network+\n* Strong troubleshooting and issue-resolution skills\n* Experience with: PC hardware, Macs, printers, scanners, peripherals, mobile devices, and servers\n* Windows PC and Server operating systems\n* Citrix, VMware, MS Office products, and Mac OS\n* Terminal server environments, networking, LAN, WAN, and UTMs\n* Strong verbal and written communication skills\n* Excellent customer service orientation\n* Ability to multitask and adapt in a fast-paced environment\n* Strong organization and attention to detail\n* Enjoy working with people, solving problems, and learning new things\n* Must have a reliable personal vehicle and a valid Georgia Driver’s License\n* Must be willing to travel up to 50%\n\n*Work Environment*\n\n* Professional, climate-controlled indoor office setting\n* Shared workspace with frequent in-person interaction\n* Regular on-site presence required during business hours\n* Daily use of company-provided hardware and office infrastructure\n\n*Physical Requirements*\n\n* Ability to use a computer, keyboard, mouse, printer, and other office equipment\n* Ability to lift, carry, and move IT equipment, including servers and UPS batteries, weighing 50+ pounds\n* Ability to bend, stoop, kneel, and reach in tight spaces such as under desks or in server racks\n* Good hand-eye coordination for cable work, hardware handling, and use of hand tools\n* Ability to stand, walk, and work in awkward positions for extended periods\n* Shared workspace with frequent in-person interaction\n* Regular on-site presence required during business hours\n* Daily use of company-provided hardware and office infrastructure\n\nJoin us as an IT Support Technician where your technical expertise fuels our success! Be part of a vibrant team dedicated to maintaining robust IT operations that empower our organization every day.\n\nPay: $45,000.00 - $55,000.00 per year\n\nBenefits:\n* 401(k)\n* Dental insurance\n* Health insurance\n* Life insurance\n* Paid time off\n* Professional development assistance\n* Retirement plan\n* Vision insurance\n\nApplication Question(s):\n* Are you able to commute to Suwanee, GA within one hour during peak traffic conditions?\n\nExperience:\n* IT: 5 years (Required)\n* Field service: 3 years (Required)\n* Computer hardware: 5 years (Required)\n* Software troubleshooting: 5 years (Required)\n\nLicense/Certification:\n* CompTIA A+ (Preferred)\n* CompTIA Network+ (Preferred)\n\nWillingness to travel:\n* 50% (Required)\n\nWork Location: In person","company":"Mis Solutions","rawCompany":"mis solutions","city":"Suwanee","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-07-30T23:45:52.359Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Technician","description":"*Overview*\n\nWe are seeking an experienced IT Support Technician to provide onsite technical support to clients in a professional, efficient, and customer-focused manner. This role supports help desk operations, handles troubleshooting, and serves as a key resource for client support help desk issues.\n\n*Duties*\n\n* Provide onsite installation, maintenance, and repair of client and company equipment\n* Serve as the technical resource for scheduled client support appointments\n* Act as the onsite point of contact for clients\n* Support the help desk queue as needed and resolve technical issues\n* Communicate with clients to ensure timely follow-up and resolution of issues\n* Participate in on-call and after-hours support rotation, including weekends\n* Document work performed, including ticket updates, time entries, and closure notes\n* Maintain and update internal technical documentation\n* Continue building knowledge of support procedures, products, and services\n* Recommend process improvements and procedure updates\n* Deliver strong customer service and exceed client expectations\n* Follow company processes and support applicable regulatory requirements\n* Participate in internal and external technical strategy and consulting meetings\n* Perform other duties as assigned\n\n*Qualifications*\n\n* Degree in a related field, or equivalent experience\n* 3+ years of related experience working independently in the field or at client sites\n* 5+ years of IT experience\n* 1–5 years of experience in an MSP environment preferred\n* Certifications or equivalent experience in A+, Security+, and Network+\n* Strong troubleshooting and issue-resolution skills\n* Experience with: PC hardware, Macs, printers, scanners, peripherals, mobile devices, and servers\n* Windows PC and Server operating systems\n* Citrix, VMware, MS Office products, and Mac OS\n* Terminal server environments, networking, LAN, WAN, and UTMs\n* Strong verbal and written communication skills\n* Excellent customer service orientation\n* Ability to multitask and adapt in a fast-paced environment\n* Strong organization and attention to detail\n* Enjoy working with people, solving problems, and learning new things\n* Must have a reliable personal vehicle and a valid Georgia Driver’s License\n* Must be willing to travel up to 50%\n\n*Work Environment*\n\n* Professional, climate-controlled indoor office setting\n* Shared workspace with frequent in-person interaction\n* Regular on-site presence required during business hours\n* Daily use of company-provided hardware and office infrastructure\n\n*Physical Requirements*\n\n* Ability to use a computer, keyboard, mouse, printer, and other office equipment\n* Ability to lift, carry, and move IT equipment, including servers and UPS batteries, weighing 50+ pounds\n* Ability to bend, stoop, kneel, and reach in tight spaces such as under desks or in server racks\n* Good hand-eye coordination for cable work, hardware handling, and use of hand tools\n* Ability to stand, walk, and work in awkward positions for extended periods\n* Shared workspace with frequent in-person interaction\n* Regular on-site presence required during business hours\n* Daily use of company-provided hardware and office infrastructure\n\nJoin us as an IT Support Technician where your technical expertise fuels our success! Be part of a vibrant team dedicated to maintaining robust IT operations that empower our organization every day.\n\nPay: $45,000.00 - $55,000.00 per year\n\nBenefits:\n* 401(k)\n* Dental insurance\n* Health insurance\n* Life insurance\n* Paid time off\n* Professional development assistance\n* Retirement plan\n* Vision insurance\n\nApplication Question(s):\n* Are you able to commute to Suwanee, GA within one hour during peak traffic conditions?\n\nExperience:\n* IT: 5 years (Required)\n* Field service: 3 years (Required)\n* Computer hardware: 5 years (Required)\n* Software troubleshooting: 5 years (Required)\n\nLicense/Certification:\n* CompTIA A+ (Preferred)\n* CompTIA Network+ (Preferred)\n\nWillingness to travel:\n* 50% (Required)\n\nWork Location: In person","datePosted":"2026-07-30T23:45:52.359Z","dateModified":"2026-07-30T23:45:52.359Z","hiringOrganization":{"@type":"Organization","name":"Mis Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Suwanee","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1982ec6a2cd155ce03ac6162"},"url":"https://jobsearcher.com/jobs/1982ec6a2cd155ce03ac6162"}}