{"schemaVersion":"jobsearcher.job.v1","id":"198233cf36a1663a4cf9fc2e","url":"https://jobsearcher.com/jobs/198233cf36a1663a4cf9fc2e","canonicalUrl":"https://jobsearcher.com/jobs/198233cf36a1663a4cf9fc2e","title":"Desktop Support Analyst","description":"KEY RESPONSIBILITIES\n\nTroubleshoot and resolve user issues related to computers, IP-based phones, printers, and other office equipment.\nInstall and configure new computers, IP-based phones, printers, and other office equipment to ensure consistent performance.\nMonitor the Ticketing System, responding to tickets promptly to meet service-level objectives.\nServe as an escalation point for complex issues that Service Desk Specialist-I team members encounter.\nMaintain detailed logs of work completed and actions taken to ensure ticket resolutions are documented thoroughly.\nAid in deploying and configuring network equipment, including firewalls, modems, and switches, to support secure, efficient connectivity.\nCreate and configure new hire accounts, ensuring appropriate access levels for seamless onboarding.\nTroubleshoot advanced technical issues, providing higher-level solutions that prevent recurring problems.\nAssist in inventory management, keeping IT supplies and equipment organized for quick access and replenishment.\nAll other duties assigned\n\nREQUIREMENTS\n\nA four-year college degree or equivalent industry training and certifications\nA minimum of three (3) years Desktop Support experience.\nExperience managing Office 365 and other MSFT servers\nExpertise in Microsoft Office Suite.\nFlexible availability, including after-hours or weekend work as needed\nProficiency with Windows Powershell\nExperience working with Service Management tools. SysAid and JIRA preferred.\nExcellent analytical, problem-solving, and critical thinking.\nTime management, prioritization and organization with the ability to prioritize activities and drive multiple tasks at once\nNetworking and cultivating productive working relationships\nWorking with all levels within an organization including senior executives, managers, front lines, corporate and technical staff\nDemonstrated client relationship skills with a strong commitment to satisfying customers\nStrong writing skills, as well as the ability to articulate security-related concepts to a broad range of technical and non-technical staff.\nBe a proficient problem-solver that is able to work autonomously.\nStrong written and verbal communication skills with the ability to effectively relate security-related concepts to a broad range of technical and non-technical staff.\n\nINDPIT","company":"Progressive It","rawCompany":"progressive it","city":"Arlington","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-09-04T11:10:22.111Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Analyst","description":"KEY RESPONSIBILITIES\n\nTroubleshoot and resolve user issues related to computers, IP-based phones, printers, and other office equipment.\nInstall and configure new computers, IP-based phones, printers, and other office equipment to ensure consistent performance.\nMonitor the Ticketing System, responding to tickets promptly to meet service-level objectives.\nServe as an escalation point for complex issues that Service Desk Specialist-I team members encounter.\nMaintain detailed logs of work completed and actions taken to ensure ticket resolutions are documented thoroughly.\nAid in deploying and configuring network equipment, including firewalls, modems, and switches, to support secure, efficient connectivity.\nCreate and configure new hire accounts, ensuring appropriate access levels for seamless onboarding.\nTroubleshoot advanced technical issues, providing higher-level solutions that prevent recurring problems.\nAssist in inventory management, keeping IT supplies and equipment organized for quick access and replenishment.\nAll other duties assigned\n\nREQUIREMENTS\n\nA four-year college degree or equivalent industry training and certifications\nA minimum of three (3) years Desktop Support experience.\nExperience managing Office 365 and other MSFT servers\nExpertise in Microsoft Office Suite.\nFlexible availability, including after-hours or weekend work as needed\nProficiency with Windows Powershell\nExperience working with Service Management tools. SysAid and JIRA preferred.\nExcellent analytical, problem-solving, and critical thinking.\nTime management, prioritization and organization with the ability to prioritize activities and drive multiple tasks at once\nNetworking and cultivating productive working relationships\nWorking with all levels within an organization including senior executives, managers, front lines, corporate and technical staff\nDemonstrated client relationship skills with a strong commitment to satisfying customers\nStrong writing skills, as well as the ability to articulate security-related concepts to a broad range of technical and non-technical staff.\nBe a proficient problem-solver that is able to work autonomously.\nStrong written and verbal communication skills with the ability to effectively relate security-related concepts to a broad range of technical and non-technical staff.\n\nINDPIT","datePosted":"2026-09-04T11:10:22.111Z","dateModified":"2026-09-04T11:10:22.111Z","hiringOrganization":{"@type":"Organization","name":"Progressive It","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Arlington","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"198233cf36a1663a4cf9fc2e"},"url":"https://jobsearcher.com/jobs/198233cf36a1663a4cf9fc2e"}}