{"schemaVersion":"jobsearcher.job.v1","id":"19482cae3a4fa7a715bffbc7","url":"https://jobsearcher.com/jobs/19482cae3a4fa7a715bffbc7","canonicalUrl":"https://jobsearcher.com/jobs/19482cae3a4fa7a715bffbc7","title":"Return Processing Lead","description":"A growing technology company in Charlotte is seeking a Return Processing Lead to support and strengthen our in-house Repair (RMA) and Order Fulfillment teams.SUMMARY: The Return Processing Lead will work alongside the RMA Administrator and Technical Service Manager to help drive the day-to-day operational execution of our in-house computer Repair Technicians and order fulfillment teams. This includes ensuring customer repairs, warranties, and enhanced service offerings are delivered on time and at high quality standards. This role will provide process improvement, team development, and process innovation for the RMA department.This position is ideal for a results-driven lead who takes ownership of KPIs, models strong professional behaviors and contributes to performance improvements, efficiencies and revenue outcomes.DUTIES AND RESPONSIBILITIES:Provides guidance to the RMA Technical team for processing repairs on industrial computers and rugged tablets through optimized business processesHelps to sets objectives for departmental success in safety, quality, production, and teamworkManages weekly reporting on efficiency, timeliness, and qualityIdentifies potential problems, root causes, and recommends improvements to upper managementPrevents product damage and ensures a safe working environmentMonitors repair flow through the inventory system to minimize costs while meeting customer expectationsBuilds trusted relationships with customers to meet Service Level Agreements (SLAs) and enhance brand experienceActs as Project Manager for Enhanced Services, ensuring communication and customer expectation managementResolves issues related to quality documentation, lead times, and vendor communicationServes as liaison between customers, internal departments, and vendors, ensuring customer requests are addressed effectivelyImproves group efficiency by identifying opportunities and managing new projectsPrimary contact for internal systems support (e.g., Netsuite, Freshdesk/Hubspot)Identifies business and renewal opportunities related to Enhanced ServicesOther duties as assignedRequirementsAssociate's degree or 3 years of related experience in computer repair or computer technician environment; or 5 years of relevant experience in lieu of a Degree; or equivalent education and experienceProven supervisory or team lead experience with HR activitiesTechnical skills in electronic hardware for problem resolution with vendorsExperience with Quality Management Systems (ISO 9001) is a plusProfessional communication skills with vendors/customersTrack record in managing customer escalations and negotiationsExperience with international clients is a plusProficient in Microsoft Word, Excel, and OutlookEager to learn about products and marketsSelf-motivated, independent learner with a passion for new technologyProject Management or Service Department Management experience requiredBenefitsCompetitive Benefits Package","company":"Teguar","rawCompany":"teguar","city":"Charlotte","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-05-21T07:16:59.024Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"49-1011.00","title":"First-Line Supervisors of Mechanics, Installers, and Repairers","slug":"first-line-supervisors-of-mechanics-installers-and-repairers"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"}],"industries":[{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"334111","title":"Electronic Computer Manufacturing","slug":"electronic-computer-manufacturing"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Return Processing Lead","description":"A growing technology company in Charlotte is seeking a Return Processing Lead to support and strengthen our in-house Repair (RMA) and Order Fulfillment teams.SUMMARY: The Return Processing Lead will work alongside the RMA Administrator and Technical Service Manager to help drive the day-to-day operational execution of our in-house computer Repair Technicians and order fulfillment teams. This includes ensuring customer repairs, warranties, and enhanced service offerings are delivered on time and at high quality standards. This role will provide process improvement, team development, and process innovation for the RMA department.This position is ideal for a results-driven lead who takes ownership of KPIs, models strong professional behaviors and contributes to performance improvements, efficiencies and revenue outcomes.DUTIES AND RESPONSIBILITIES:Provides guidance to the RMA Technical team for processing repairs on industrial computers and rugged tablets through optimized business processesHelps to sets objectives for departmental success in safety, quality, production, and teamworkManages weekly reporting on efficiency, timeliness, and qualityIdentifies potential problems, root causes, and recommends improvements to upper managementPrevents product damage and ensures a safe working environmentMonitors repair flow through the inventory system to minimize costs while meeting customer expectationsBuilds trusted relationships with customers to meet Service Level Agreements (SLAs) and enhance brand experienceActs as Project Manager for Enhanced Services, ensuring communication and customer expectation managementResolves issues related to quality documentation, lead times, and vendor communicationServes as liaison between customers, internal departments, and vendors, ensuring customer requests are addressed effectivelyImproves group efficiency by identifying opportunities and managing new projectsPrimary contact for internal systems support (e.g., Netsuite, Freshdesk/Hubspot)Identifies business and renewal opportunities related to Enhanced ServicesOther duties as assignedRequirementsAssociate's degree or 3 years of related experience in computer repair or computer technician environment; or 5 years of relevant experience in lieu of a Degree; or equivalent education and experienceProven supervisory or team lead experience with HR activitiesTechnical skills in electronic hardware for problem resolution with vendorsExperience with Quality Management Systems (ISO 9001) is a plusProfessional communication skills with vendors/customersTrack record in managing customer escalations and negotiationsExperience with international clients is a plusProficient in Microsoft Word, Excel, and OutlookEager to learn about products and marketsSelf-motivated, independent learner with a passion for new technologyProject Management or Service Department Management experience requiredBenefitsCompetitive Benefits Package","datePosted":"2026-05-21T07:16:59.024Z","dateModified":"2026-05-21T07:16:59.024Z","hiringOrganization":{"@type":"Organization","name":"Teguar","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"19482cae3a4fa7a715bffbc7"},"url":"https://jobsearcher.com/jobs/19482cae3a4fa7a715bffbc7"}}