{"schemaVersion":"jobsearcher.job.v1","id":"1943288bce714d5aabaf7427","url":"https://jobsearcher.com/jobs/1943288bce714d5aabaf7427","canonicalUrl":"https://jobsearcher.com/jobs/1943288bce714d5aabaf7427","title":"Queue Coordinator, Level 1","description":"Level 1 Queue CoordinatorFederal Data Systems is looking for a Level 1 Queue Coordinator that will be monitoring the queues and assigning tickets.\r\nEssential Job Functions\r\nVerify correct routing of tickets and reroute incorrectly routed ticket;\r\nAssign and prioritize tickets to support resources based on location and required skillset.\r\nNotify on-site resources of critical or high priority tickets;\r\nCoordinate ticket resolution activities with end-users to include scheduling of on-site visit and follow-up;\r\nMaintain proper ticket status for all tickets within defined queues;\r\nDocument resolution activities in tickets including tasks such as end-user communications, interactions with end-user, and ticket closure; Coordinate tasking of support resources to ensure SLA targets are met; Provide status of tickets/events as part of shift turnover to incoming resource.\r\nMinimum Required Qualifications\r\nDue to the nature of this position and the information that employees will be required to access; U.S. Citizenship is required.\r\nTwo (2) to four (4) years experience in customer service, help desk, or network operations center environment\r\nRequired Security Clearance: TS/SCI w/ Full Scope Poly\r\nPhysical Requirements:\r\nMay be required to lift and carry items weighting up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.","company":"Beyond Sof","rawCompany":"beyond sof","city":"Fort Meade","state":"MD","isRemote":false,"isActive":true,"createdAt":"2026-04-29T01:14:20.453Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"55-3015.00","title":"Command and Control Center Specialists","slug":"command-and-control-center-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"928110","title":"National Security","slug":"national-security"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Queue Coordinator, Level 1","description":"Level 1 Queue CoordinatorFederal Data Systems is looking for a Level 1 Queue Coordinator that will be monitoring the queues and assigning tickets.\r\nEssential Job Functions\r\nVerify correct routing of tickets and reroute incorrectly routed ticket;\r\nAssign and prioritize tickets to support resources based on location and required skillset.\r\nNotify on-site resources of critical or high priority tickets;\r\nCoordinate ticket resolution activities with end-users to include scheduling of on-site visit and follow-up;\r\nMaintain proper ticket status for all tickets within defined queues;\r\nDocument resolution activities in tickets including tasks such as end-user communications, interactions with end-user, and ticket closure; Coordinate tasking of support resources to ensure SLA targets are met; Provide status of tickets/events as part of shift turnover to incoming resource.\r\nMinimum Required Qualifications\r\nDue to the nature of this position and the information that employees will be required to access; U.S. Citizenship is required.\r\nTwo (2) to four (4) years experience in customer service, help desk, or network operations center environment\r\nRequired Security Clearance: TS/SCI w/ Full Scope Poly\r\nPhysical Requirements:\r\nMay be required to lift and carry items weighting up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.","datePosted":"2026-04-29T01:14:20.453Z","dateModified":"2026-04-29T01:14:20.453Z","hiringOrganization":{"@type":"Organization","name":"Beyond Sof","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fort Meade","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1943288bce714d5aabaf7427"},"url":"https://jobsearcher.com/jobs/1943288bce714d5aabaf7427"}}