Commissioning Manager

CX Agent / CX Manager – Ohio (Data Center EPC Projects) Reports to: Project Manager / Director of Operations Position Type: Full-time, Field & Project Based COMPANY OVERVIEW Domaco-Encocorp Construction (DEC) is a leading EPC (Engineering, Procurement, and Construction) contractor specializing in the full-cycle development of mission-critical data centers across North America. With decades of combined experience and a strong portfolio of successful data center builds, our team is committed to delivering high-performance infrastructure that meets the most rigorous industry standards. Our integrated approach brings together design, engineering, and construction expertise to ensure precision, speed, and quality at every stage. POSITION SUMMARY DEC is seeking a CX Agent / CX Manager to support our data center project in Ohio, acting as a key liaison between clients, internal teams, and site operations. This role is responsible for ensuring a consistent, high-quality customer experience throughout the project lifecycle—from mobilization through closeout. The CX Agent / Manager will work closely with project management, site leadership, engineering, and subcontractors to manage communication, track client concerns, support issue resolution, and ensure expectations are clearly understood and met. This position plays a critical role in maintaining strong client relationships on complex, fast-paced EPC projects. The ideal candidate will have experience in construction, infrastructure, or large-scale project environments, with strong communication skills and a proactive, solutions-oriented mindset. RESPONSIBILITIES Client & Stakeholder Experience Serve as the primary point of contact for client-facing communication related to project experience and coordination. Maintain strong working relationships with client representatives, consultants, and internal stakeholders. Ensure client expectations are clearly communicated to project teams and addressed in a timely manner. Communication & Coordination Facilitate clear, consistent communication between site teams, project management, and the client. Track client inquiries, concerns, and action items, ensuring follow-through and resolution. Support project meetings, site walks, and coordination sessions as required. Issue Management & Escalation Identify potential client experience risks and escalate issues proactively. Coordinate with project and site leadership to resolve concerns efficiently and professionally. Support change communication, schedule updates, and impact explanations to the client. Reporting & Documentation Maintain records of client communications, feedback, and resolutions. Assist with preparation of project updates, reports, and presentation materials. Support closeout documentation, handover processes, and client satisfaction follow-ups. Team Collaboration Work closely with Project Managers, Superintendents, and Foremen to stay aligned on site progress. Promote a client-first mindset across site and office teams. Support onboarding and alignment of subcontractors with DEC’s client experience standards. QUALIFICATIONS Education & Experience Background in construction, engineering, project coordination, customer experience, or a related field. CX Agent: 3–5 years of experience in a client-facing or project coordination role. CX Manager: 7+ years of experience managing client relationships on complex projects. Experience in data centers, mission-critical facilities, or EPC/design-build environments is a strong asset. Skills & Competencies Strong verbal and written communication skills. Ability to manage multiple stakeholders and priorities in a fast-paced project environment. High level of professionalism, discretion, and problem-solving ability. Strong organizational skills and attention to detail. Comfortable working both on-site and with distributed project teams. Certifications (Preferred) Project coordination or customer experience certifications are an asset. Proficiency with common project documentation and reporting tools. Valid driver’s license and ability to work on active construction sites. WHAT WE OFFER Competitive compensation and benefits package. Opportunity to work on large-scale, mission-critical data center projects. A collaborative, safety-first EPC environment. Exposure to high-visibility clients and complex infrastructure projects. Ongoing professional development and growth opportunities. Job Type: Full-time Work Location: In person / Project-based (Ohio) Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Work Location: In person