{"schemaVersion":"jobsearcher.job.v1","id":"1909c898feeecff357c54889","url":"https://jobsearcher.com/jobs/1909c898feeecff357c54889","canonicalUrl":"https://jobsearcher.com/jobs/1909c898feeecff357c54889","title":"Client Services Technical Support Representative","description":"Primary Responsibilities\nSupport for the Client Services group (approx. 80%):\nServe as the first line of support for assigned products—primarily via phone, but also through email, web-based tools, and occasional site visits.\nProvide remote operational, reporting, and monitoring training to clients.\nMeet quality and productivity targets (e.g., phone statistics).\nEscalate appropriate cases per current policies.\nDocument all customer interactions clearly and thoroughly.\nSet appropriate client expectations and follow through to ensure resolution.\nRemain accessible and responsive at all times.\nAdditional duties (approx. 20%):\nCreate and/or update Knowledge Base articles.\nServe as a team and departmental resource.\nParticipate in ongoing internal education and training.\nSkills & Abilities\nStrong verbal and written communication skills; comfortable interacting with clients, peers, and trainers using clear English.\nAbility to learn independently and through formal/internal training.\nEffective analytical, troubleshooting, and problem-solving skills; capable of “outside-the-box” thinking.\nA true team player with solid interpersonal skills.\nDemonstrated mechanical and electronic aptitude.\nRequirements\nDiplomatic and tactful in working with individuals from diverse roles and backgrounds.\nMinimum two years of experience in Quality Assurance or Client Support within a technical environment.\nAble to thrive in a fast-paced, high-demand setting.\nPositive, team-oriented mindset.\nExperience guiding clients through complex technical procedures over the phone.\nJob Type: Full-time\nPay: $27.00 - $30.00 per hour\nBenefits:\n401(k)\n401(k) matching\nHealth insurance\nPaid time off\nWork Location: In person","company":"Ventekinternational","rawCompany":"ventekinternational","city":"Petaluma","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-21T12:13:03.256Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Services Technical Support Representative","description":"Primary Responsibilities\nSupport for the Client Services group (approx. 80%):\nServe as the first line of support for assigned products—primarily via phone, but also through email, web-based tools, and occasional site visits.\nProvide remote operational, reporting, and monitoring training to clients.\nMeet quality and productivity targets (e.g., phone statistics).\nEscalate appropriate cases per current policies.\nDocument all customer interactions clearly and thoroughly.\nSet appropriate client expectations and follow through to ensure resolution.\nRemain accessible and responsive at all times.\nAdditional duties (approx. 20%):\nCreate and/or update Knowledge Base articles.\nServe as a team and departmental resource.\nParticipate in ongoing internal education and training.\nSkills & Abilities\nStrong verbal and written communication skills; comfortable interacting with clients, peers, and trainers using clear English.\nAbility to learn independently and through formal/internal training.\nEffective analytical, troubleshooting, and problem-solving skills; capable of “outside-the-box” thinking.\nA true team player with solid interpersonal skills.\nDemonstrated mechanical and electronic aptitude.\nRequirements\nDiplomatic and tactful in working with individuals from diverse roles and backgrounds.\nMinimum two years of experience in Quality Assurance or Client Support within a technical environment.\nAble to thrive in a fast-paced, high-demand setting.\nPositive, team-oriented mindset.\nExperience guiding clients through complex technical procedures over the phone.\nJob Type: Full-time\nPay: $27.00 - $30.00 per hour\nBenefits:\n401(k)\n401(k) matching\nHealth insurance\nPaid time off\nWork Location: In person","datePosted":"2026-07-21T12:13:03.256Z","dateModified":"2026-07-21T12:13:03.256Z","hiringOrganization":{"@type":"Organization","name":"Ventekinternational","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Petaluma","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1909c898feeecff357c54889"},"url":"https://jobsearcher.com/jobs/1909c898feeecff357c54889"}}