Scheduling Coordinator

Our Scheduler is responsible for scheduling great matches between Care Pros and clients to ensure client needs are being met. This role is ideal for someone with administrative assistant experience, customer service background, or call center experience and is comfortable working with computers and talking on the phone. Core Value: At Home Instead we only have one core value, Love (v) or Love the verb, demonstrated by our eight key attributes: Patience, Kindness, Humbleness, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment. Core Purpose: To Teach Others About Love (v) Responsibilities: Manage the creation and maintenance of client and Caregiver schedules with an emphasis on creating high quality matches Fast-paced, rapidly changing environment, multiple projects going simultaneously Negotiate availability and shift assignments with Caregivers Work with the Recruitment and Engagement Manager to address concerns regarding Caregiver assignments, availability, and hours worked Monitor service hours of Caregiver to limit overtime pay Utilize independent judgment to problem solve Caregiver, client, and staffing concerns Accurately log activity in the database Increase loyalty by consulting with clients to better meet their needs Identify opportunities to increase client service hours Participate in Caregiver, Admin and other meetings as needed All other duties as assigned Minimum Qualifications: Strong computer skills with proficiency in software applications, such as Word and Excel Demonstrated ability to work independently and use sound judgment and discretion successfully Professional verbal and written communication skills with the ability to listen effectively Excellent organizational and time management skills Attention to detail and accuracy Ability to quickly establish rapport and build relationships Proven creativity and problem solving Established professionalism, integrity and fair-mindedness Ability to successfully navigate multiple priorities in a fast-paced environment Maintain regular attendance to execute job responsibilities Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Job Type: Part-Time with the option of Full-Time Hours Salary: $19-$21/ hour plus bonus!! Work Location: In person/Office - 1100 Ted Crozier.Sr Blvd Suite D, Clarksville, TN 37043 Apply today or give us a call, we would love to hear from you!! 931-648-7800 Home Instead is an Equal Opportunity Employer #corp Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.