Summer Activity Manager- Northridge, CA

The Activity Manager role is a dynamic position at the core of our summer program at Brook Hill. Balancing strong logistical skills with an enthusiasm for student engagement, the Activity Manager leads the rest of the Activity team in delivering an unforgettable summer experience for our students!Our next Activity Manager could be you! Are you...Genuinely excited about the opportunity to meet people from around the world and learn about different cultures?Comfortable and confident managing a diverse array of tasks under a wide scope of responsibilities?A leader by example who motivates and works shoulder to shoulder with the people you supervise?Quick on your feet in the middle of unexpected changes and able to pivot and adjust on the fly?Highly organized and detail-oriented when managing competing priorities?Energetic and passionate about bringing positivity and care into every student interaction?If this sounds like you, we think you would enjoy and succeed in the Activity Manager role!This is a seasonal, full-time, salaried, and in-person position that is integral to the success of our international programs. The Activity Manager is responsible for all excursions and activities for Brook Hill participants, including excursions to and around tourist sites, recreational activities (i.e. games and sports on campus), and evening activities (i.e. dance parties, karaoke, talent shows, etc.). The Activity Manager works closely with the Brook Hill head office team to problem-solve issues that arise and deal with emergency situations. The Activity Manager directly manages a team of Activity Coordinators. The Activity Manager reports to the Center Director. Full room and board is provided for the duration of employment. Residing on campus is a requirement of the position.About Us:At The Brook Hill Alliance (formerly PLUS), we operate a variety of international education programs including Brook Hill Study Tours, our English language study and travel program for international high school students across North America. Our students have the opportunity to take English classes and explore the surrounding regions while staying at North American colleges and universities. At Brook Hill, we are dedicated to creating vibrant, inclusive, and safe opportunities for students to grow academically, culturally, and personally.Time Commitment:The employment period for the Activity Manager position is generally 6-8 weeks during the summer (mid-June to early August), depending on the program dates. The Activity Manager is responsible for opening the campus at the beginning of the program and seeing the program through to completion. In the application, there is space to indicate and explain your availability during the summer months.This position requires irregular and significant working hours that fluctuate to meet the demands of a dynamic workday. No day is the same, and sometimes no hour is the same.This position will typically include a day each week with minimal work commitments, complemented by varying blocks of free time based on program needs.Peak student enrollment takes place during approximately the last two weeks in July. It is highly likely that your employment period will include this timeframe.The Activity Manager is expected to work a flexible schedule. Night and weekend work is expected to meet the demands of the program and no vacation time can be honored during the employment period for this position.Approximately 15 hours of paid online training must be attended/completed before arrival to the program site.Travel:Regional travel is required - all work-related travel during the employment period will be provided and covered by Brook HillResidential employees are responsible for all travel costs to and from campus location prior to and at the conclusion of their employment period. If you choose to bring a car to campus, any costs related to parking may not be includedCompensation:Wages are between $1,352 - $1,500 per weekHousing for duration of the employment periodMeals (full board) for the duration of the employment periodSpecific Duties and Responsibilities:The following is expected of the Activity Manager:Standard ExpectationsYou will be responsible for understanding, adhering to, and enforcing all Brook Hill/campus policies and procedures, with tasks including but not limited to:Interacting with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented mannerEnsuring the safety of all participants and practicing appropriate emergency preparedness and response under Brook Hill protocolsCommunicating Brook Hill policies and procedures to participants with clarity, empathy, and respectActing with discretion regarding participants' sensitive or personal information, incidents, and concernsMaintaining frequent communication and reporting with Brook Hill Head OfficeBeing on call every night for the duration of the programAssisting in duties other than the aforementioned and the following, as assigned and as they ariseStaff SupervisionYou will be responsible for supervising a team of residential staff members and will be expected to manage all logistical and interpersonal responsibilities, with tasks including but not limited to:Directly supervising Activity Coordinators and, if applicable, overseeing Summer CounselorsIn conjunction with the Center Director, training the Activity staff membersIn conjunction with the Center Director, making a weekly schedule for Activity staff membersIn conjunction with the Center Director, holding daily staff meetings to ensure that all program and position needs are metConducting regular performance evaluations of the Activity staff membersMotivating and encouraging Activity staff members throughout the duration of the programOff-Campus OperationsYou will coordinate, lead, and ensure the proper and smooth execution of all off-campus excursions for Brook Hill students and group leaders, with tasks including but not limited to:Creating a detailed schedule for each day and overnight excursion to ensure that Activity staff members have clear directionEnsuring that Activity coordinators are well-equipped to successfully lead excursionsPersonally leading and/or supervising excursions alongside the Activity staff membersIn conjunction with the Center Director, communicating with transportation companies to ensure all transportation needs are confirmed and met for Brook Hill excursions and airport transfersIn conjunction with the Center Director, confirming all excursion-related bookings with ticket vendors and off-campus meal providersAssisting in coordinating all airport arrival and departure schedules; assist in group check-ins and check-outsLiaising with hotels for overnight excursions regarding rooming lists, check-in, and check-outOn-Campus ActivitiesYou will oversee the planning, coordination, and proper execution of all on-campus activities, events, and recreation, with tasks including but not limited to:Assisting with the confirmation of all on-campus facilities for Brook Hill activitiesIn conjunction with the other managers, conducting a "Welcome Night" presentation that orients students to the Brook Hill programSupervising, attending, and participating in talent shows and graduation ceremonies; attending and participating in other on-campus programming as neededEnsure that Activity Coordinators are prepared to fully participate in all programming as scheduled, including the talent showCustomer ServiceYou will be responsible for contributing to the delivery of a high-quality international education experience for our clients, with tasks including but not limited to:Creating a welcoming and informative environment for groups from their arrival and orientation through their departureLiaising with group leaders, understanding and addressing their expectations and concernsResponding respectfully and appropriately to participant issues, incidents, and concerns within the parameters of the Brook Hill program, escalating to head office staff as neededModeling the aforementioned in regard to supervisees' interactions with participantsOffice & MiscellaneousYou will be responsible for determining and supporting the logistical and organizational needs of the campus in conjunction with the management team, with tasks including but not limited to:Supporting the oversight of Brook Hill social media, the Brook Hill website, campus signs, and Brook Hill brandingAssisting the Center Director in the distribution, tracking, and reconciliation of all participant per diems and/or gift cardsBeing responsible for appropriate use and documentation of company cardsAssisting in preparing the campus for groups' arrivals and departures, including room checks, distribution and collection of documentation, and check-in/check-out proceduresMaintaining an inventory of office and programming suppliesScheduling and holding daily office hours for group leaders and studentsParticipating in weekly meeting with the Brook Hill Head Office and other managersFulfilling the role of Activity Coordinator, as neededQualifications and Desired Skills:Authorization to work in the U.S. requiredMust be 18 years or olderBachelor's degree preferred (at the time of start date); high school diploma requiredPrior supervisory experience requiredEvent planning or coordination experience requiredCustomer service experience requiredCommand of Microsoft Excel and Google Drive requiredExperience in the hospitality and tourism industry strongly preferredExperience with summer or study travel programs strongly preferredInternational and intercultural experience strongly preferredAdministrative experience preferredThe successful Activity Manager candidate will have strong coordination and organizational skills and be able to work with diverse groups of people in a high-pressure environment. They will be detail-oriented, self-motivated, adaptable, professional, enthusiastic, and always have a positive attitude. The successful candidate will also have strong problem-solving, customer service, multi-tasking, communication, management, and interpersonal skills. A cover letter expressing your interest in the role and outlining your strengths for the position is strongly preferred.Physical Demands:Do the essential functions of this job require lifting? Yes, 25 lbs.Do the essential functions of this job require standing? YesDo the essential functions of this job require walking up stairs? YesDo the essential functions of this job require stretching? YesDo the essential functions of this job require bending? Yes