{"schemaVersion":"jobsearcher.job.v1","id":"18bffa78cabd86da3b6cabf8","url":"https://jobsearcher.com/jobs/18bffa78cabd86da3b6cabf8","canonicalUrl":"https://jobsearcher.com/jobs/18bffa78cabd86da3b6cabf8","title":"Ring Central Consultant | REMOTE","description":"Job Title100% TELECOMMUTEYears of Experience: 10+Responsibilities:Effectively communicate and engage with business stakeholders and peers to gather requirementsWork closely with contact center managers and agents to understand their needs and challengesAbility to balance longterm strategic goals with shortterm operational needsIdentify opportunities to streamline contact center processesDevelop user stories and acceptance criteria to drive functional nonfunctional and system requirements for development teamsAbility to partner with crossfunctional teams across ResMed in different time zonesWork with solution architects and platform architect teams to design solutions based on signedoff requirementsPresent developed features and functionality to business stakeholdersFacilitate User acceptance testing with identified users and obtain sign off for implementationPerform impact analysis for scope change requests and document changes to requirements business processes configuration and data mappingIdentify opportunities to optimize processes and apply technology solutions that align with growth objectivesFollow change management processes defined within ResMedProvide post implementation supportQualifications:Bachelors in computer science or related field5 years of experience with a focus on contact center operationsStrong understanding of contact center technologies including CRM systems IVR ACD and workforce management toolsExperience with contact center software platforms Ring Central This is mandatoryFamiliarity with customer experience CX and customer journey mappingOracle ERP experience is a plusStrong business acumen with customer first mindsetExcellent written and verbal communication skillsProven ability to analyze complex business processes and develop effective solutionsStrong analytical and problem solving skills with a keen attention to detailKnowledge of agile methodologies and project management principlesMandatory Skills : Big Panda, BMC Helix ITSM, Broadcom DX Spectrum, Broadcom Service Management, Cherwell ITSM, DATA Dog, Flexara One, Jira Service Desk, Logic Monitor, ManageEngine OpManager Plus, Microsoft SCOM, OpsRamp, ServiceNow FSM, ServiceNow ITAM-SAM, ServiceNow ITOM-ServiceMapping, Snow License Management, SolarWinds Server and Application Monitor, Symphony Enterprise IT, Windows Server, ZenossRequired Skills : Enterprise Application SupportBasic Qualification :Additional Skills :Background Check : NoDrug Screen : No","company":"Software Technology","rawCompany":"software technology","isRemote":true,"isActive":false,"createdAt":"2026-07-24T00:01:14.249Z","occupations":[{"code":"15-1211.00","title":"Computer Systems 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managers and agents to understand their needs and challengesAbility to balance longterm strategic goals with shortterm operational needsIdentify opportunities to streamline contact center processesDevelop user stories and acceptance criteria to drive functional nonfunctional and system requirements for development teamsAbility to partner with crossfunctional teams across ResMed in different time zonesWork with solution architects and platform architect teams to design solutions based on signedoff requirementsPresent developed features and functionality to business stakeholdersFacilitate User acceptance testing with identified users and obtain sign off for implementationPerform impact analysis for scope change requests and document changes to requirements business processes configuration and data mappingIdentify opportunities to optimize processes and apply technology solutions that align with growth objectivesFollow change management processes defined within ResMedProvide post implementation supportQualifications:Bachelors in computer science or related field5 years of experience with a focus on contact center operationsStrong understanding of contact center technologies including CRM systems IVR ACD and workforce management toolsExperience with contact center software platforms Ring Central This is mandatoryFamiliarity with customer experience CX and customer journey mappingOracle ERP experience is a plusStrong business acumen with customer first mindsetExcellent written and verbal communication skillsProven ability to analyze complex business processes and develop effective solutionsStrong analytical and problem solving skills with a keen attention to detailKnowledge of agile methodologies and project management principlesMandatory Skills : Big Panda, BMC Helix ITSM, Broadcom DX Spectrum, Broadcom Service Management, Cherwell ITSM, DATA Dog, Flexara One, Jira Service Desk, Logic Monitor, ManageEngine OpManager Plus, Microsoft SCOM, OpsRamp, ServiceNow FSM, ServiceNow ITAM-SAM, ServiceNow ITOM-ServiceMapping, Snow License Management, SolarWinds Server and Application Monitor, Symphony Enterprise IT, Windows Server, ZenossRequired Skills : Enterprise Application SupportBasic Qualification :Additional Skills :Background Check : NoDrug Screen : No","datePosted":"2026-07-24T00:01:14.249Z","dateModified":"2026-07-24T00:01:14.249Z","hiringOrganization":{"@type":"Organization","name":"Software Technology","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"18bffa78cabd86da3b6cabf8"},"url":"https://jobsearcher.com/jobs/18bffa78cabd86da3b6cabf8"}}