{"schemaVersion":"jobsearcher.job.v1","id":"185e586d77a1b77ca21901b4","url":"https://jobsearcher.com/jobs/185e586d77a1b77ca21901b4","canonicalUrl":"https://jobsearcher.com/jobs/185e586d77a1b77ca21901b4","title":"Client Reference Manager","description":"Role: Client Reference Manager Duration: 6 Months + Extension -40 Hours per week Location: USA - Remote Pay Range: $50/HR - $55/HR JOB DESCRIPTION Seeking a highly motivated Client Reference Manager who will be responsible for executing a global, top-tier client reference program by promoting *** services through the accomplishments of our customers. This is a contract position to support peak season with the potential to convert to full time based on the company’s success and growth record. The Client Reference Manager is part of a team responsible for the acquisition, nurturing and utilization of client references through collaboration with the Account Management and Sales organizations. This role will be responsible for the establishment of technology, processes and best practices to ensure a scalable, global client reference program. The successful candidate will have 3 - 5 years’experience working in a client reference team for a B2B enterprise software or technology organization. The position requires a detail-oriented individual with strong project management and communication skills who thrives in a fast-paced environment. Demonstrated ability to interact with sales management and executive-level client contacts is key. This position will primarily support the North America sales organization.\nDuties and Responsibilities Develop, manage, and advocate the customer reference program globally.\nRecruit and develop a portfolio of strategic accounts, global brands, and senior-level customer references by working closely with Sales, Account Management, and *** executives.\nWork with Sales Executives and Account Managers to capture compelling client success stories regarding client accomplishments with *** services across industries, geographies, and product lines to match client experiences with prospective client’s needs.\nEnsure client’s needs are managed and met during the reference process.\nCreate repeatable, streamlined processes to work with the sales and support services team to identify customer evangelists. Find new ways to recognize and cultivate more customer evangelists.\nUnderstand the role of customers in terms of the greater marketing efforts to be a customer evangelist and to utilize the customer voice in every way possible.\nBe creative and introduce fresh ideas, strategies, campaigns, and much more!\nMaintain Reference Database: Oversee the creation and ongoing management of a centralized, secure, and up-to-date reference database or platform that enables easy access and sharing of client references within the organization.\nEnsure Compliance and Legal Requirements: Work closely with legal and compliance teams to ensure all reference activities adhere to data privacy regulations, consent requirements, and company policies regarding the use of customer testimonials and success stories.\nConduct Training and Enablement: Provide training and resources to sales, account management, and marketing teams on how to effectively leverage client references and use program tools.\nManage Reference Requests and Scheduling: Serve as the primary point of contact for all incoming reference requests, ensuring timely and appropriate matches between prospective clients and reference customers, and coordinating schedules and logistics as needed.\nGather and Analyze Feedback: Collect feedback from reference customers and internal stakeholders to continuously improve the program and enhance the reference experience.\nPromote Reference Successes Internally: Regularly share program wins, new reference additions, and success stories with the broader organization to increase awareness and participation.\nSupport Marketing Initiatives: Collaborate with the marketing team to leverage client references in case studies, press releases, webinars, events, and other marketing collateral.\nExperience Minimum 3 - 5 years of direct participation in a customer reference program\nCustomer-facing experience (with IT leaders), and experience initiating and fostering relationships with customers\nProven track record of working cross-functionally (especially with Sales, Support Services, and Account Management) in a fast-paced environment\nRequired Skills Knowledge of what’s required to execute a successful reference program, how to recruit client participation, and the professional and legal obligations for securing and using customer testimonials and success stories.\nAbility to translate technical details and implementation success into engaging stories consumable by diverse audiences\nOutgoing with dynamic interpersonal and top-notch verbal and written communication skills.\nCustomer-centric interest and tendencies\nA self-managed, quick learner that can work independently and manage a team remotely\nStrong project and program management skills\nKnowledge of ERP Software Industry –Oracle, SAP, JD Edwards, Siebel, VMware is a plus\nKnowledge of sales and marketing management tools like Salesforce, Marketo, etc. (Salesforce use is required)\nInspired by working with a fun, ambitious team in a fast-paced environment\nEducation Bachelor’s degree (BS/BA) Required. Advanced degrees appreciated.\n\n#J-18808-Ljbffr","company":"LanceSoft","rawCompany":"lancesoft","city":"Pleasanton","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-10-18T03:48:36.409Z","occupations":[{"code":"11-2021.00","title":"Marketing Managers","slug":"marketing-managers"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541613","title":"Marketing Consulting Services","slug":"marketing-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Reference Manager","description":"Role: Client Reference Manager Duration: 6 Months + Extension -40 Hours per week Location: USA - Remote Pay Range: $50/HR - $55/HR JOB DESCRIPTION Seeking a highly motivated Client Reference Manager who will be responsible for executing a global, top-tier client reference program by promoting *** services through the accomplishments of our customers. This is a contract position to support peak season with the potential to convert to full time based on the company’s success and growth record. The Client Reference Manager is part of a team responsible for the acquisition, nurturing and utilization of client references through collaboration with the Account Management and Sales organizations. This role will be responsible for the establishment of technology, processes and best practices to ensure a scalable, global client reference program. The successful candidate will have 3 - 5 years’experience working in a client reference team for a B2B enterprise software or technology organization. The position requires a detail-oriented individual with strong project management and communication skills who thrives in a fast-paced environment. Demonstrated ability to interact with sales management and executive-level client contacts is key. This position will primarily support the North America sales organization.\nDuties and Responsibilities Develop, manage, and advocate the customer reference program globally.\nRecruit and develop a portfolio of strategic accounts, global brands, and senior-level customer references by working closely with Sales, Account Management, and *** executives.\nWork with Sales Executives and Account Managers to capture compelling client success stories regarding client accomplishments with *** services across industries, geographies, and product lines to match client experiences with prospective client’s needs.\nEnsure client’s needs are managed and met during the reference process.\nCreate repeatable, streamlined processes to work with the sales and support services team to identify customer evangelists. Find new ways to recognize and cultivate more customer evangelists.\nUnderstand the role of customers in terms of the greater marketing efforts to be a customer evangelist and to utilize the customer voice in every way possible.\nBe creative and introduce fresh ideas, strategies, campaigns, and much more!\nMaintain Reference Database: Oversee the creation and ongoing management of a centralized, secure, and up-to-date reference database or platform that enables easy access and sharing of client references within the organization.\nEnsure Compliance and Legal Requirements: Work closely with legal and compliance teams to ensure all reference activities adhere to data privacy regulations, consent requirements, and company policies regarding the use of customer testimonials and success stories.\nConduct Training and Enablement: Provide training and resources to sales, account management, and marketing teams on how to effectively leverage client references and use program tools.\nManage Reference Requests and Scheduling: Serve as the primary point of contact for all incoming reference requests, ensuring timely and appropriate matches between prospective clients and reference customers, and coordinating schedules and logistics as needed.\nGather and Analyze Feedback: Collect feedback from reference customers and internal stakeholders to continuously improve the program and enhance the reference experience.\nPromote Reference Successes Internally: Regularly share program wins, new reference additions, and success stories with the broader organization to increase awareness and participation.\nSupport Marketing Initiatives: Collaborate with the marketing team to leverage client references in case studies, press releases, webinars, events, and other marketing collateral.\nExperience Minimum 3 - 5 years of direct participation in a customer reference program\nCustomer-facing experience (with IT leaders), and experience initiating and fostering relationships with customers\nProven track record of working cross-functionally (especially with Sales, Support Services, and Account Management) in a fast-paced environment\nRequired Skills Knowledge of what’s required to execute a successful reference program, how to recruit client participation, and the professional and legal obligations for securing and using customer testimonials and success stories.\nAbility to translate technical details and implementation success into engaging stories consumable by diverse audiences\nOutgoing with dynamic interpersonal and top-notch verbal and written communication skills.\nCustomer-centric interest and tendencies\nA self-managed, quick learner that can work independently and manage a team remotely\nStrong project and program management skills\nKnowledge of ERP Software Industry –Oracle, SAP, JD Edwards, Siebel, VMware is a plus\nKnowledge of sales and marketing management tools like Salesforce, Marketo, etc. (Salesforce use is required)\nInspired by working with a fun, ambitious team in a fast-paced environment\nEducation Bachelor’s degree (BS/BA) Required. Advanced degrees appreciated.\n\n#J-18808-Ljbffr","datePosted":"2026-10-18T03:48:36.409Z","dateModified":"2026-10-18T03:48:36.409Z","hiringOrganization":{"@type":"Organization","name":"LanceSoft","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pleasanton","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"185e586d77a1b77ca21901b4"},"url":"https://jobsearcher.com/jobs/185e586d77a1b77ca21901b4"}}