{"schemaVersion":"jobsearcher.job.v1","id":"182eed77c88b4917e0847022","url":"https://jobsearcher.com/jobs/182eed77c88b4917e0847022","canonicalUrl":"https://jobsearcher.com/jobs/182eed77c88b4917e0847022","title":"Process Engineering Assistant, OpsTech Solutions","description":"DESCRIPTION\nThe Global Process Engineering team seeks a Process Engineering Assistant to support critical operational tasks at our RAD1 facility in Antioch, Tennessee. Support the Engineering team by identifying, root causing, and resolving operational issues that impact customer satisfaction and operational excellence. This role directly addresses high-priority operational needs including customer complaints management, SOP development, time studies, and defect troubleshooting.\n\nKey job responsibilities\nCustomer & Ticket Management\n\nInvestigate and resolve customer complaints with urgency\nManage 8D processes and ticket assignments\nDiagnose, route, and resolve customer tickets efficiently\nWork with internal and external customers to identify and resolve inbound receive issues\nProcess Documentation & Improvement\n\nDraft and verify Standard Operating Procedures (SOPs)\nConduct and document process time studies\nComplete process audits to ensure compliance\nReview and update SOPs as operational needs evolve\nOperational Support\n\nProvide hands-on technical assistance to technicians\nSupport department-level defect tracking and escalation processes\nCreate draft change management approval documentation\nAssist with testing new technologies and software\nPerformance & Metrics\n\nTrack and report labor hours\nCollect metrics and product attributes\nMonitor area performance through tracking, reporting, and feedback\nParticipate in Operational Excellence initiatives\nSafety & Workplace Management\n\nIdentify and address safety hazards within the work area\nParticipate in safety initiatives\nMaintain clean and organized work areas\n\nA day in the life\n\nReview emails\nCheck for assigned work\nReview tickets, provide updates and or chase stakeholders for updates\nReview the inbound receive area to check for blockers\nSync with Operations and address any concerns/call-outs\nCollect time studies\nConduct process audits\nWrite SOPs\nAssist with operational problems\nCollect and collate data\nBASIC QUALIFICATIONS\n1+ years of Microsoft Office products and applications experience\n1+ years of Microsoft Office (Word, Excel, and Outlook) experience\nHigh school or equivalent\nWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays\nCan lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach\nWork 40 hours/week, and overtime as required\nPREFERRED QUALIFICATIONS\nExperience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service\nExperience working with computer systems and troubleshooting\nExperience supporting Windows, Mac and/or Linux operating systems in a corporate setting\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.\n\nUSA, TN, Antioch - 23.00 - 25.00 USD hourly","company":"Amazon.com","rawCompany":"amazoncom","city":"Antioch","state":"TN","isRemote":false,"isActive":false,"createdAt":"2026-07-19T14:19:54.576Z","occupations":[{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"43-9199.00","title":"Office and Administrative Support Workers, All Other","slug":"office-and-administrative-support-workers-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Process Engineering Assistant, OpsTech Solutions","description":"DESCRIPTION\nThe Global Process Engineering team seeks a Process Engineering Assistant to support critical operational tasks at our RAD1 facility in Antioch, Tennessee. Support the Engineering team by identifying, root causing, and resolving operational issues that impact customer satisfaction and operational excellence. This role directly addresses high-priority operational needs including customer complaints management, SOP development, time studies, and defect troubleshooting.\n\nKey job responsibilities\nCustomer & Ticket Management\n\nInvestigate and resolve customer complaints with urgency\nManage 8D processes and ticket assignments\nDiagnose, route, and resolve customer tickets efficiently\nWork with internal and external customers to identify and resolve inbound receive issues\nProcess Documentation & Improvement\n\nDraft and verify Standard Operating Procedures (SOPs)\nConduct and document process time studies\nComplete process audits to ensure compliance\nReview and update SOPs as operational needs evolve\nOperational Support\n\nProvide hands-on technical assistance to technicians\nSupport department-level defect tracking and escalation processes\nCreate draft change management approval documentation\nAssist with testing new technologies and software\nPerformance & Metrics\n\nTrack and report labor hours\nCollect metrics and product attributes\nMonitor area performance through tracking, reporting, and feedback\nParticipate in Operational Excellence initiatives\nSafety & Workplace Management\n\nIdentify and address safety hazards within the work area\nParticipate in safety initiatives\nMaintain clean and organized work areas\n\nA day in the life\n\nReview emails\nCheck for assigned work\nReview tickets, provide updates and or chase stakeholders for updates\nReview the inbound receive area to check for blockers\nSync with Operations and address any concerns/call-outs\nCollect time studies\nConduct process audits\nWrite SOPs\nAssist with operational problems\nCollect and collate data\nBASIC QUALIFICATIONS\n1+ years of Microsoft Office products and applications experience\n1+ years of Microsoft Office (Word, Excel, and Outlook) experience\nHigh school or equivalent\nWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays\nCan lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach\nWork 40 hours/week, and overtime as required\nPREFERRED QUALIFICATIONS\nExperience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service\nExperience working with computer systems and troubleshooting\nExperience supporting Windows, Mac and/or Linux operating systems in a corporate setting\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.\n\nUSA, TN, Antioch - 23.00 - 25.00 USD hourly","datePosted":"2026-07-19T14:19:54.576Z","dateModified":"2026-07-19T14:19:54.576Z","hiringOrganization":{"@type":"Organization","name":"Amazon.com","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Antioch","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"182eed77c88b4917e0847022"},"url":"https://jobsearcher.com/jobs/182eed77c88b4917e0847022"}}