{"schemaVersion":"jobsearcher.job.v1","id":"181cb715b652dab2291007e7","url":"https://jobsearcher.com/jobs/181cb715b652dab2291007e7","canonicalUrl":"https://jobsearcher.com/jobs/181cb715b652dab2291007e7","title":"Application Support Engineer","description":"We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments. This is a hands-on role suited for someone who thrives in a fast-paced, mission-critical environment and takes ownership of operational excellence.\r\nResponsibilities\r\nPartner Support: Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers. Respond to partner questions and incidents through established communication channels, including Slack and Teams.\r\nProduction Support & Monitoring: Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.\r\nDaily Operations — Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.\r\nIncident & Problem Management: Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root-cause analysis and post-incident reviews.\r\nPerformance Tuning: Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.\r\nChange & Release Support: Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.\r\nShift Handover & Documentation: Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.\r\nProcess Improvement & Automation: Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.\r\nCollaboration: Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.\r\nRequirements\r\n2–5 years of experience supporting production software applications, technical platforms, integrations, partner-facing systems, client-facing operations, trading support, or market monitoring role\r\nExperience with trading platforms, prediction markets, exchanges, or real-time transactional environments.\r\nHands-on experience with SQL and relational databases.\r\nFamiliarity with APIs, webhooks, data feeds, and log/metrics investigation tools for troubleshooting integrations.\r\nStrong technical troubleshooting and incident-management skills in an SLA-driven environment.\r\nExcellent written and verbal communication skills, including explaining complex issues clearly to non-technical stakeholders.\r\nWillingness to occasionally work nights and weekends.\r\nNice to have\r\nExperience working with B2B partners or institutional clients in a fast-paced environment\r\nFamiliarity with Linux command-line tools for inspecting logs, processes, and system behavior.\r\nExposure to financial/messaging protocols (e.g., FIX, REST, WebSockets, Kafka).\r\nBasic scripting or automation experience using Python or Bash.\r\nExperience with monitoring/observability tools (e.g., Grafana, Splunk, Zabbix).\r\nFamiliarity with cloud environments, including AWS.\r\n$70,000 - $110,000 a year\r\nLife @ Crypto.com\r\nEmpowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.\r\nTransformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.\r\nGrowth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.\r\nWork Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.\r\nOne cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.\r\nWork Flexibility Adoption. Flexi-work hour and hybrid set-up\r\nAspire career alternatives through us - our internal mobility program offers employees a new scope.\r\nWork Flexibility Adoption. Flexi-work hour and hybrid set-up\r\nAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.\r\nOur Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.\r\nAre you ready to kickstart your future with us?\r\nBenefits\r\nCompetitive salary\r\nAttractive annual leave entitlement including: birthday, work anniversary\r\n401(k) plan with employer match\r\nEligible for company-sponsored group health, dental, vision, and life/disability insurance\r\nWork Flexibility Adoption. Flexi-work hour and hybrid set-up\r\nAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.\r\nOur Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.\r\nAbout Crypto.com:\r\nFounded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.\r\nLearn more at https://crypto.com.\r\nCrypto.comis an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.comvalues diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.\r\nPersonal data provided by applicants will be used for recruitment purposes only.\r\nPlease note that only shortlisted candidates will be contacted.\r\nJ-18808-Ljbffr","company":"Medium","rawCompany":"medium","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-13T02:05:36.849Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments. This is a hands-on role suited for someone who thrives in a fast-paced, mission-critical environment and takes ownership of operational excellence.\r\nResponsibilities\r\nPartner Support: Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers. Respond to partner questions and incidents through established communication channels, including Slack and Teams.\r\nProduction Support & Monitoring: Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.\r\nDaily Operations — Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.\r\nIncident & Problem Management: Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root-cause analysis and post-incident reviews.\r\nPerformance Tuning: Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.\r\nChange & Release Support: Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.\r\nShift Handover & Documentation: Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.\r\nProcess Improvement & Automation: Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.\r\nCollaboration: Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.\r\nRequirements\r\n2–5 years of experience supporting production software applications, technical platforms, integrations, partner-facing systems, client-facing operations, trading support, or market monitoring role\r\nExperience with trading platforms, prediction markets, exchanges, or real-time transactional environments.\r\nHands-on experience with SQL and relational databases.\r\nFamiliarity with APIs, webhooks, data feeds, and log/metrics investigation tools for troubleshooting integrations.\r\nStrong technical troubleshooting and incident-management skills in an SLA-driven environment.\r\nExcellent written and verbal communication skills, including explaining complex issues clearly to non-technical stakeholders.\r\nWillingness to occasionally work nights and weekends.\r\nNice to have\r\nExperience working with B2B partners or institutional clients in a fast-paced environment\r\nFamiliarity with Linux command-line tools for inspecting logs, processes, and system behavior.\r\nExposure to financial/messaging protocols (e.g., FIX, REST, WebSockets, Kafka).\r\nBasic scripting or automation experience using Python or Bash.\r\nExperience with monitoring/observability tools (e.g., Grafana, Splunk, Zabbix).\r\nFamiliarity with cloud environments, including AWS.\r\n$70,000 - $110,000 a year\r\nLife @ Crypto.com\r\nEmpowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.\r\nTransformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.\r\nGrowth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.\r\nWork Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.\r\nOne cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.\r\nWork Flexibility Adoption. Flexi-work hour and hybrid set-up\r\nAspire career alternatives through us - our internal mobility program offers employees a new scope.\r\nWork Flexibility Adoption. Flexi-work hour and hybrid set-up\r\nAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.\r\nOur Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.\r\nAre you ready to kickstart your future with us?\r\nBenefits\r\nCompetitive salary\r\nAttractive annual leave entitlement including: birthday, work anniversary\r\n401(k) plan with employer match\r\nEligible for company-sponsored group health, dental, vision, and life/disability insurance\r\nWork Flexibility Adoption. Flexi-work hour and hybrid set-up\r\nAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.\r\nOur Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.\r\nAbout Crypto.com:\r\nFounded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.\r\nLearn more at https://crypto.com.\r\nCrypto.comis an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.comvalues diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.\r\nPersonal data provided by applicants will be used for recruitment purposes only.\r\nPlease note that only shortlisted candidates will be contacted.\r\nJ-18808-Ljbffr","datePosted":"2026-08-13T02:05:36.849Z","dateModified":"2026-08-13T02:05:36.849Z","hiringOrganization":{"@type":"Organization","name":"Medium","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"181cb715b652dab2291007e7"},"url":"https://jobsearcher.com/jobs/181cb715b652dab2291007e7"}}