{"schemaVersion":"jobsearcher.job.v1","id":"17fc7e47d853b68f7bced88a","url":"https://jobsearcher.com/jobs/17fc7e47d853b68f7bced88a","canonicalUrl":"https://jobsearcher.com/jobs/17fc7e47d853b68f7bced88a","title":"4635 - Tech Support Engineer","description":"Job Description\r\nThe Tech Support Engineer's role is to maintain and improve the users' productivity while providing the customers with a good experience when they request support. This includes analyzing and resolving end-user hardware and software issues in a timely and accurate fashion, providing end-user training where required, and gaining an understanding of the users' needs and work habits so IT can proactively deploy appropriate services and tools leading to increased productivity. The Tech Support Engineer serves as an IT ambassador, advocator, and technology consultant to the business and works on building a trusted relationship with the user community.\r\nResponsibilities\r\nEstablish a strong relationship with the business stakeholders, the General (Office) Manager, and the direct supervisor.\r\nMonitor work orders and incident management system to ensure timely resolution to all tickets.\r\nManage, troubleshoot and resolve cases with standard, high, and critical severities.\r\nAssist with process improvements for the Corporate IT User Support Operations.\r\nConduct onboarding and offboarding employees including administering and maintaining end-user accounts, permissions, and access rights.\r\nSupport VPN connectivity software preferably with ForiToken security key.\r\nSupport remote users through a variety of connectivity options ranging from LogMeIn Remote Access to VPN to VDI as requirements mandate.\r\nInteract with Corporate IT NOC, Corporate IT Telecom, Corporate IT Ops/Apps, and vendor's technical support group as needed to further enhance streaming performance and help troubleshoot system outages.\r\nWork with various Corp IT groups to test and deploy desktop automation initiatives and business applications.\r\nInvestigate alerts created by IDS/IPS including malicious file uploads, compromised servers, and port scanning.\r\nDocument procedures as needed.\r\nResponsible for site's hard asset management and works with the Lead to establish and update procurement thresholds.\r\nResponsible for office conference room support which includes maintaining, troubleshooting, and supporting AV systems.\r\nImage computers.\r\nEnsure network connectivity of all workstations.\r\nAdminister all IT equipment, hardware, and software upgrades/refresh.\r\nWork on special projects.\r\nKnowledge & Experience\r\nWorking technical knowledge of network and PC operating systems, including Active Directory, Windows 10, and VPN.\r\nWorking experience with collaboration tools such as Google Workspace, RingCentral, or Microsoft Office 365.\r\nWorking technical knowledge of network hardware, protocols, and standards including Dell servers.\r\nHands-on hardware troubleshooting experience with Dell and Lenovo desktops and laptops.\r\nExperience with virtualization or virtual machine such as Hyper-V or VMware.\r\nWorking technical knowledge of computer imaging tools.\r\nWorking knowledge of MAC Mini and MacBook Pro would be TERRIFIC!\r\nKnowledge of applicable data privacy practices and laws.\r\nEducation & Certification\r\nA college diploma or university degree in the field of Information Technology and a minimum of 2 years of equivalent work experience are required.\r\nCertifications in CompTIA A+, HDI, ITIL, PMP, CAPM, or Six Sigma are a plus.\r\nAdditional Information\r\nThis is onsite/in office 5 days a week in the RTR.\r\nStrong written and oral communication skills.\r\nStrong interpersonal skills.\r\nAbility to conduct research into networking issues and products as required.\r\nAbility to present ideas in user-friendly language.\r\nHighly self-motivated and directed.\r\nKeen attention to detail.\r\nProven analytical and problem-solving abilities.\r\nAbility to effectively prioritize and execute tasks in a high-pressure environment.\r\nStrong customer service orientation.\r\nExperience working in a team-oriented, collaborative environment.\r\nJ-18808-Ljbffr","company":"Lexicon Solutions","rawCompany":"lexicon solutions","city":"Boise","state":"ID","isRemote":false,"isActive":false,"createdAt":"2026-07-04T03:11:54.622Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"4635 - Tech Support Engineer","description":"Job Description\r\nThe Tech Support Engineer's role is to maintain and improve the users' productivity while providing the customers with a good experience when they request support. This includes analyzing and resolving end-user hardware and software issues in a timely and accurate fashion, providing end-user training where required, and gaining an understanding of the users' needs and work habits so IT can proactively deploy appropriate services and tools leading to increased productivity. The Tech Support Engineer serves as an IT ambassador, advocator, and technology consultant to the business and works on building a trusted relationship with the user community.\r\nResponsibilities\r\nEstablish a strong relationship with the business stakeholders, the General (Office) Manager, and the direct supervisor.\r\nMonitor work orders and incident management system to ensure timely resolution to all tickets.\r\nManage, troubleshoot and resolve cases with standard, high, and critical severities.\r\nAssist with process improvements for the Corporate IT User Support Operations.\r\nConduct onboarding and offboarding employees including administering and maintaining end-user accounts, permissions, and access rights.\r\nSupport VPN connectivity software preferably with ForiToken security key.\r\nSupport remote users through a variety of connectivity options ranging from LogMeIn Remote Access to VPN to VDI as requirements mandate.\r\nInteract with Corporate IT NOC, Corporate IT Telecom, Corporate IT Ops/Apps, and vendor's technical support group as needed to further enhance streaming performance and help troubleshoot system outages.\r\nWork with various Corp IT groups to test and deploy desktop automation initiatives and business applications.\r\nInvestigate alerts created by IDS/IPS including malicious file uploads, compromised servers, and port scanning.\r\nDocument procedures as needed.\r\nResponsible for site's hard asset management and works with the Lead to establish and update procurement thresholds.\r\nResponsible for office conference room support which includes maintaining, troubleshooting, and supporting AV systems.\r\nImage computers.\r\nEnsure network connectivity of all workstations.\r\nAdminister all IT equipment, hardware, and software upgrades/refresh.\r\nWork on special projects.\r\nKnowledge & Experience\r\nWorking technical knowledge of network and PC operating systems, including Active Directory, Windows 10, and VPN.\r\nWorking experience with collaboration tools such as Google Workspace, RingCentral, or Microsoft Office 365.\r\nWorking technical knowledge of network hardware, protocols, and standards including Dell servers.\r\nHands-on hardware troubleshooting experience with Dell and Lenovo desktops and laptops.\r\nExperience with virtualization or virtual machine such as Hyper-V or VMware.\r\nWorking technical knowledge of computer imaging tools.\r\nWorking knowledge of MAC Mini and MacBook Pro would be TERRIFIC!\r\nKnowledge of applicable data privacy practices and laws.\r\nEducation & Certification\r\nA college diploma or university degree in the field of Information Technology and a minimum of 2 years of equivalent work experience are required.\r\nCertifications in CompTIA A+, HDI, ITIL, PMP, CAPM, or Six Sigma are a plus.\r\nAdditional Information\r\nThis is onsite/in office 5 days a week in the RTR.\r\nStrong written and oral communication skills.\r\nStrong interpersonal skills.\r\nAbility to conduct research into networking issues and products as required.\r\nAbility to present ideas in user-friendly language.\r\nHighly self-motivated and directed.\r\nKeen attention to detail.\r\nProven analytical and problem-solving abilities.\r\nAbility to effectively prioritize and execute tasks in a high-pressure environment.\r\nStrong customer service orientation.\r\nExperience working in a team-oriented, collaborative environment.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T03:11:54.622Z","dateModified":"2026-07-04T03:11:54.622Z","hiringOrganization":{"@type":"Organization","name":"Lexicon Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boise","addressRegion":"ID","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"17fc7e47d853b68f7bced88a"},"url":"https://jobsearcher.com/jobs/17fc7e47d853b68f7bced88a"}}