Lead Specialist, Customer Success - Power & Technology (Maternity Coverage)

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments.Now, with the world’s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That’s why we’ve redefined what’s possible with Intelligence Connected.By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe.This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead.Wood MackenzieIntelligence ConnectedWoodMac.comWood Mackenzie Brand VideoWood Mackenzie ValuesInclusive – we succeed togetherTrusting – we choose to trust each otherCustomer committed – we put customers at the heart of our decisionsFuture Focused – we accelerate changeCurious – we turn knowledge into actionWood Mackenzie is looking for a Lead Customer Success Manager to take ownership of a curated portfolio of high-value Power & Technology clients, including hyperscalers and large technology companies, during a critical period of growth and customer engagement.This is a 6-month fixed-term contract (maternity leave cover), designed for a high-impact, senior contributor who can step in quickly, build credibility with executive stakeholders, and drive measurable outcomes across a strategic set of accounts.You won’t just manage accounts, you’ll help customers solve complex, high-stakes challenges at the intersection of energy markets, infrastructure, and technology, where decisions directly impact capital allocation, product strategy, and long-term growth.Why This Role Matters NowEnergy Systems Are Being Reshaped By Technology-driven Demand, Particularly From Data Centers, Digital Infrastructure, And Electrification Trends. At The Same Time, Customers Are NavigatingIncreasingly complex and volatile power marketsSupply chain constraints and cost pressuresThe need for defensible, data-driven decision makingAs a trusted partner, you’ll help customers cut through uncertainty, leveraging Wood Mackenzie’s real-world data, analytics, and insights to drive confident, strategic decisions.Portfolio Scope~10 high-value Power & Technology accountsMix of hyperscalers, global technology companies, and energy-tech playersStakeholders across strategy, product, sustainability, infrastructure, and procurementWhat You’ll DoDrive Customer Value & Strategic OutcomesAct as a trusted advisor to senior stakeholdersHelp customers navigate their current subscriptions, which could include coverage of:Power market exposure and cost optimizationSupply chain and infrastructure planningEnergy transition and sustainability initiativesDeliver tailored success programs that drive measurable ROI and adoptionLead High-Impact EngagementsOwn and elevate Quarterly Business Reviews focused on outcomes and strategic alignmentTranslate complex usage data into clear, actionable insightsEnsure onboarding, adoption, and long-term engagement are optimizedProtect and Grow Strategic AccountsMonitor account health and proactively mitigate riskIdentify expansion opportunities aligned to customer strategiesPartner with Sales on renewals, retention, and growthBe the Voice of the CustomerCapture customer feedback and influence Product, Research, and Commercial teamsAdvocate for improvements that enhance customer outcomesContribute Beyond the PortfolioDevelop and refine playbooks for Power & Technology customersShare best practices and help scale Customer Success effectivenessWhat Success Looks LikeStabilize and strengthen engagement across all assigned accountsIncrease adoption across underutilized products and workflowsReduce risk across at-risk accounts through proactive plansIdentify and progress expansion opportunities with SalesContribute at least one scalable playbook or best practice for the Tech segmentWhat Makes This Role UniqueDirect engagement with hyperscalers and global technology leaders shaping energy demandWork at the intersection of energy transition, infrastructure, and digital growthLeverage real-world, asset-level data to influence high-stakes decisionsHigh autonomy with strong visibility across Sales, Product, and Research leadershipDesigned as a high-impact, fast-ramp role with immediate ownershipWhat Great Looks LikeBrings executive presence and credibility with senior stakeholdersTranslates complex data into commercially relevant, actionable insightsBalances high autonomy with strong cross-functional collaborationMoves quickly and effectively in a dynamic, evolving environmentDrives both customer outcomes and business results (retention + growth)ExperienceAbout YouProven success managing complex, high-value B2B accountsBachelor’s degree in Business, Finance, Economics, or a related field2+ years of experience in customer success, account management, or client-facing rolesExperience supporting technology companies a plusDomain KnowledgeUnderstanding of power markets, energy transition, or infrastructure trendsAbility to connect energy insights to technology and business strategySkillsStrong stakeholder management and influencing abilityAnalytical mindset with ability to turn data into insightAdvanced presentation skillsExperience with Salesforce and Customer Success platformsAttributesSelf-sufficient, proactive, and outcome-orientedCurious, adaptable, and solutions-focusedCollaborative and team-orientedWorking StyleFlexibility to work across global time zonesTravel as needed for strategic customer engagement (~10–20%)Contract Details6-month fixed-term contract (maternity leave cover)Focused on delivering immediate, measurable impact across strategic accountsEqual OpportunitiesWe are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.govIf you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.