Service Desk Coordinator -- 16814

Position Title: Service Desk AnalystLocation: Hybrid out of Vienna, VA (12 days a month required onsite)Pay: $20.00 - $27.00 Position Description: Join a dynamic and fast-paced Service Desk team supporting enterprise technology for a leading financial institution. This contract role offers an opportunity to deliver exceptional customer service by acting as the first point of contact for technology support, incident resolution, and service requests. You will work in a hybrid environment, combining on-site presence in Merrifield, VA, with remote support, providing technical assistance across various systems and applications. The role involves engaging with end users via phone, email, and web queues, troubleshooting technical issues, and ensuring first-contact resolution whenever possible. Flexibility, multitasking, and excellent communication skills are essential to thrive in this environment. You will receive comprehensive training and be part of a team committed to delivering member-centric IT support. Responsibilities:Respond to inbound calls, emails, and web queue interactions to troubleshoot and resolve technical issues.Leverage resources and enterprise systems to identify solutions efficiently.Document activities and maintain records using PC applications such as Word, Excel, and databases.Escalate complex issues outside of your scope to appropriate teams.Attend weekly staff and mentor meetings to promote team effectiveness.Follow organizational policies, procedures, and best practices to ensure high-quality service delivery.Support ongoing training and development initiatives. Qualifications:Knowledge and understanding of information technology troubleshooting and support.Strong communication skills, both verbal and written.Experience with enterprise systems and IT terminology.Ability to handle multiple tasks accurately in a fast-paced environment.Basic organizational and time management skills.Ability to work independently and collaboratively within a team.Previous experience (3+ years preferred) in Tier 1 support, call centers, or front-line customer service.Familiarity with ticketing software such as ServiceNow is a plus.Exposure to ITIL frameworks and Navy Federal operations policies is desirable.Top Requirements:3+ years of Tier 1 support, helpdesk, or customer service experience in a technical environmentStrong troubleshooting and communication skillsExperience with enterprise systems, ticketing tools (e.g., ServiceNow), and ITIL principlesAbout Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.