{"schemaVersion":"jobsearcher.job.v1","id":"17c580fd3c76f2aa7dc061e5","url":"https://jobsearcher.com/jobs/17c580fd3c76f2aa7dc061e5","canonicalUrl":"https://jobsearcher.com/jobs/17c580fd3c76f2aa7dc061e5","title":"SMB Implementation Specialist","description":"Implementation Specialist Support Mason, OH (Hybrid - In-office Tuesday, Wednesday, and Thursday) 7 Months contract Must have adequate WFH space, access to a 2nd Monitor and follow all remote protocol. • We are in need of someone with stronger written and communication skills to take on more of a specialist role versus. Characteristics of an ideal candidate: • Ability to learn and adopt new processes quickly and with ease • Ability to learn and work remotely and autonomously • Accustomed to working in a high-paced, high-volume environment • Ability to successfully multi-task and effectively prioritize work • Strong attention to detail • Strong written and verbal communication skills • Medium-Advance level of expertise with Microsoft Excel • Proficient with Outlook • Familiar with Cloud-based applications (i.e. OneDrive) • Ability to multi-task and perform duties using multiple sources or systems; Data Entry experience preferred • Ability to clearly articulate findings, issues or concerns requiring resolution Value Prop for Consultant: Job Summary: EyeMed is seeking a detail-oriented and highly organized Implementation Specialist Support to join our team. This role plays a critical part in managing small to mid-market (SMB) client implementations, with a focus on clients requiring simple to moderate plan setups. The ideal candidate will demonstrate strong project management, written communication, and cross-functional collaboration skills to ensure a smooth onboarding experience for our clients. This position is best suited for a recent college graduate or early-career professional looking to transition into a more specialized, project-driven role beyond traditional support functions. Key Responsibilities: • Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time. • Serve as the primary point of contact for clients and brokers during the implementation process. • Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup. • Track project status and report progress, issues, and risks to the Implementation Manager. • Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs. • Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet). • Ensure all EyeMed standards and compliance procedures are followed throughout the implementation lifecycle. • Complete seamless transitions to account service teams upon implementation completion. • Collaborate with cross-functional teams to continuously improve the client onboarding process. Basic Qualifications: • Bachelor's degree or equivalent work experience. • 2+ years of experience in client operations, customer support, or client implementations. • Exceptional written and verbal communication skills. • Ability to manage multiple projects in a high-volume, fast-paced environment. • Proficiency in Microsoft Office (especially Excel, Word, Outlook). • Experience with SAP or other CRM/project tracking platforms preferred. • Strong organizational and problem-solving skills with a keen attention to detail.","company":"Objectwin Technology","rawCompany":"objectwin technology","city":"Mason","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-06-26T03:30:31.135Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"15-1211.01","title":"Health Informatics Specialists","slug":"health-informatics-specialists"}],"industries":[{"code":"621320","title":"Offices of Optometrists","slug":"offices-of-optometrists"},{"code":"621111","title":"Offices of Physicians (except Mental Health Specialists)","slug":"offices-of-physicians-except-mental-health-specialists"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"SMB Implementation Specialist","description":"Implementation Specialist Support Mason, OH (Hybrid - In-office Tuesday, Wednesday, and Thursday) 7 Months contract Must have adequate WFH space, access to a 2nd Monitor and follow all remote protocol. • We are in need of someone with stronger written and communication skills to take on more of a specialist role versus. Characteristics of an ideal candidate: • Ability to learn and adopt new processes quickly and with ease • Ability to learn and work remotely and autonomously • Accustomed to working in a high-paced, high-volume environment • Ability to successfully multi-task and effectively prioritize work • Strong attention to detail • Strong written and verbal communication skills • Medium-Advance level of expertise with Microsoft Excel • Proficient with Outlook • Familiar with Cloud-based applications (i.e. OneDrive) • Ability to multi-task and perform duties using multiple sources or systems; Data Entry experience preferred • Ability to clearly articulate findings, issues or concerns requiring resolution Value Prop for Consultant: Job Summary: EyeMed is seeking a detail-oriented and highly organized Implementation Specialist Support to join our team. This role plays a critical part in managing small to mid-market (SMB) client implementations, with a focus on clients requiring simple to moderate plan setups. The ideal candidate will demonstrate strong project management, written communication, and cross-functional collaboration skills to ensure a smooth onboarding experience for our clients. This position is best suited for a recent college graduate or early-career professional looking to transition into a more specialized, project-driven role beyond traditional support functions. Key Responsibilities: • Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time. • Serve as the primary point of contact for clients and brokers during the implementation process. • Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup. • Track project status and report progress, issues, and risks to the Implementation Manager. • Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs. • Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet). • Ensure all EyeMed standards and compliance procedures are followed throughout the implementation lifecycle. • Complete seamless transitions to account service teams upon implementation completion. • Collaborate with cross-functional teams to continuously improve the client onboarding process. Basic Qualifications: • Bachelor's degree or equivalent work experience. • 2+ years of experience in client operations, customer support, or client implementations. • Exceptional written and verbal communication skills. • Ability to manage multiple projects in a high-volume, fast-paced environment. • Proficiency in Microsoft Office (especially Excel, Word, Outlook). • Experience with SAP or other CRM/project tracking platforms preferred. • Strong organizational and problem-solving skills with a keen attention to detail.","datePosted":"2026-06-26T03:30:31.135Z","dateModified":"2026-06-26T03:30:31.135Z","hiringOrganization":{"@type":"Organization","name":"Objectwin Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mason","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"17c580fd3c76f2aa7dc061e5"},"url":"https://jobsearcher.com/jobs/17c580fd3c76f2aa7dc061e5"}}