{"schemaVersion":"jobsearcher.job.v1","id":"17c0382ceaef2cc1b33d4e97","url":"https://jobsearcher.com/jobs/17c0382ceaef2cc1b33d4e97","canonicalUrl":"https://jobsearcher.com/jobs/17c0382ceaef2cc1b33d4e97","title":"Support Engineer","description":"About Us:\nSentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.\nWe are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!\nAbout the Role\nWe are looking for a Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms including Windows, Mac, and Linux. This person will be located in the West Coast and occasional travel may be required.\nWhat are we looking for?\nCloud experience (GCP, Azure, AWS, K8)\n\nBachelor degree in a technical field\n\nMinimum two years experience in customer support or a customer-facing technical role\n\nStrong network and security knowledge\n\nExcellent customer-oriented individual, strong problem-solving and troubleshooting skills. Creativity a plus\n\nExcellent written and verbal communication skills\n\nExperience with endpoint and server-based security solutions is desired\n\nExperience with host base security solutions is desired\n\nProficient in Windows, Mac, and Linux (mobile platforms a plus)\n\nTraining delivery experience an advantage\nWhat will you do?\nProvide phone/email/chat-based customer support to our growing customer base\n\nDocument case activities and interactions with clear and concise information\n\nStrive to resolve customer issues based on SLAs\n\nDocument case activities and interactions with clear and concise information\n\nMaintain excellent customer satisfaction through means of professional, proactive and personal service.\n\nWork closely with our researches and development teams to determine root cause and possible solutions\n\nContribute to our knowledge base by creating solution articles, how-to guides and videos\nWhy us?\nYou will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.\nMedical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA\nUnlimited PTO\nFlexible Work Shifts Required (including weekends and holidays)\nPaid Company Holidays\nPaid Sick Time\nGym membership reimbursement\nCell phone reimbursement\nNumerous company-sponsored events including regular happy hours and team building events\nSentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nSentinelOne participates in the E-Verify Program for all U.S. based roles.","company":"Sentinelone","rawCompany":"sentinelone","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:44:55.396Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1299.05","title":"Information Security Engineers","slug":"information-security-engineers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer","description":"About Us:\nSentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.\nWe are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!\nAbout the Role\nWe are looking for a Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms including Windows, Mac, and Linux. This person will be located in the West Coast and occasional travel may be required.\nWhat are we looking for?\nCloud experience (GCP, Azure, AWS, K8)\n\nBachelor degree in a technical field\n\nMinimum two years experience in customer support or a customer-facing technical role\n\nStrong network and security knowledge\n\nExcellent customer-oriented individual, strong problem-solving and troubleshooting skills. Creativity a plus\n\nExcellent written and verbal communication skills\n\nExperience with endpoint and server-based security solutions is desired\n\nExperience with host base security solutions is desired\n\nProficient in Windows, Mac, and Linux (mobile platforms a plus)\n\nTraining delivery experience an advantage\nWhat will you do?\nProvide phone/email/chat-based customer support to our growing customer base\n\nDocument case activities and interactions with clear and concise information\n\nStrive to resolve customer issues based on SLAs\n\nDocument case activities and interactions with clear and concise information\n\nMaintain excellent customer satisfaction through means of professional, proactive and personal service.\n\nWork closely with our researches and development teams to determine root cause and possible solutions\n\nContribute to our knowledge base by creating solution articles, how-to guides and videos\nWhy us?\nYou will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.\nMedical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA\nUnlimited PTO\nFlexible Work Shifts Required (including weekends and holidays)\nPaid Company Holidays\nPaid Sick Time\nGym membership reimbursement\nCell phone reimbursement\nNumerous company-sponsored events including regular happy hours and team building events\nSentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nSentinelOne participates in the E-Verify Program for all U.S. based roles.","datePosted":"2026-04-12T20:44:55.396Z","dateModified":"2026-04-12T20:44:55.396Z","hiringOrganization":{"@type":"Organization","name":"Sentinelone","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"17c0382ceaef2cc1b33d4e97"},"url":"https://jobsearcher.com/jobs/17c0382ceaef2cc1b33d4e97"}}