{"schemaVersion":"jobsearcher.job.v1","id":"17b9476c465cd6d0799fc63a","url":"https://jobsearcher.com/jobs/17b9476c465cd6d0799fc63a","canonicalUrl":"https://jobsearcher.com/jobs/17b9476c465cd6d0799fc63a","title":"IT Support Tech – Level 2","description":"Position Summary\nWe are seeking a motivated and customer-focused technician to join our Managed Services team. This role combines traditional IT support with emerging AI technologies to help clients maximize productivity, automate routine tasks, and securely adopt AI solutions.\nThe ideal candidate is passionate about technology, enjoys solving problems, and is excited to learn and support AI platforms such as Microsoft Copilot, Claude, ChatGPT, and other business AI tools. This position offers the opportunity to shape the future of IT support while delivering exceptional services to our clients.\nKey Responsibilities\nProvide Tier 1/Tier 2 remote and onsite technical support for desktops, laptops, mobile devices, Microsoft 365, and business applications.\nTroubleshoot hardware, software, networking, and cloud-related issues.\nSupport users with AI platforms, including Microsoft Copilot, Claude, ChatGPT, and other approved AI solutions.\nAssist with onboarding, licensing, configuration for AI technologies.\nEnsure business solutions are implemented securely and in accordance with company and client security policies.\nCollaborate with engineering and security teams to improve operational efficiency and client experience.\nIdentify opportunities to automate repetitive IT tasks using PowerShell, Power Automate, AI tools, and scripting.\nCreate and maintain technical documentation, knowledge base articles, and best practices.\nStay current with emerging business and cybersecurity technologies and recommend innovative solutions that enhance service delivery.\nQualifications\n2+ years of IT Help Desk or Technical Support experience (MSP experience preferred).\nExperience supporting Microsoft 365, Windows, and cloud-based technologies.\nFamiliarity with AI platforms such as Microsoft Copilot, ChatGPT, Claude, or Google Gemini.\nBasic knowledge of PowerShell or automation tools is preferred.\nStrong troubleshooting, communication, and customer service skills.\nSelf-motivated, curious, and committed to continuous learning.\nPreferred Certifications\nCompTIA A+, Network+, or Security+\nMicrosoft MS-900, AI-900, SC-900, or Azure certifications\nMicrosoft Copilot or other AI-related certifications (preferred)\nWhy Join Us?\nJoin a forward-thinking MSP that is investing in the future of AI-driven IT services. You'll have the opportunity to work with cutting-edge technologies, help clients embrace AI securely, contribute to automation initiatives, and grow your career in one of the fastest-evolving areas of information technology.\nPay: $62,000.00 - $65,000.00 per year\nBenefits:\nHealth insurance\nPaid time off\nRetirement plan\nWork Location: Hybrid remote in Austin, TX 78701","company":"Nsite Solutions","rawCompany":"nsite solutions","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-08T13:12:34.787Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Tech – Level 2","description":"Position Summary\nWe are seeking a motivated and customer-focused technician to join our Managed Services team. This role combines traditional IT support with emerging AI technologies to help clients maximize productivity, automate routine tasks, and securely adopt AI solutions.\nThe ideal candidate is passionate about technology, enjoys solving problems, and is excited to learn and support AI platforms such as Microsoft Copilot, Claude, ChatGPT, and other business AI tools. This position offers the opportunity to shape the future of IT support while delivering exceptional services to our clients.\nKey Responsibilities\nProvide Tier 1/Tier 2 remote and onsite technical support for desktops, laptops, mobile devices, Microsoft 365, and business applications.\nTroubleshoot hardware, software, networking, and cloud-related issues.\nSupport users with AI platforms, including Microsoft Copilot, Claude, ChatGPT, and other approved AI solutions.\nAssist with onboarding, licensing, configuration for AI technologies.\nEnsure business solutions are implemented securely and in accordance with company and client security policies.\nCollaborate with engineering and security teams to improve operational efficiency and client experience.\nIdentify opportunities to automate repetitive IT tasks using PowerShell, Power Automate, AI tools, and scripting.\nCreate and maintain technical documentation, knowledge base articles, and best practices.\nStay current with emerging business and cybersecurity technologies and recommend innovative solutions that enhance service delivery.\nQualifications\n2+ years of IT Help Desk or Technical Support experience (MSP experience preferred).\nExperience supporting Microsoft 365, Windows, and cloud-based technologies.\nFamiliarity with AI platforms such as Microsoft Copilot, ChatGPT, Claude, or Google Gemini.\nBasic knowledge of PowerShell or automation tools is preferred.\nStrong troubleshooting, communication, and customer service skills.\nSelf-motivated, curious, and committed to continuous learning.\nPreferred Certifications\nCompTIA A+, Network+, or Security+\nMicrosoft MS-900, AI-900, SC-900, or Azure certifications\nMicrosoft Copilot or other AI-related certifications (preferred)\nWhy Join Us?\nJoin a forward-thinking MSP that is investing in the future of AI-driven IT services. You'll have the opportunity to work with cutting-edge technologies, help clients embrace AI securely, contribute to automation initiatives, and grow your career in one of the fastest-evolving areas of information technology.\nPay: $62,000.00 - $65,000.00 per year\nBenefits:\nHealth insurance\nPaid time off\nRetirement plan\nWork Location: Hybrid remote in Austin, TX 78701","datePosted":"2026-08-08T13:12:34.787Z","dateModified":"2026-08-08T13:12:34.787Z","hiringOrganization":{"@type":"Organization","name":"Nsite Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"17b9476c465cd6d0799fc63a"},"url":"https://jobsearcher.com/jobs/17b9476c465cd6d0799fc63a"}}