{"schemaVersion":"jobsearcher.job.v1","id":"179fdefd63ace4e072f65c69","url":"https://jobsearcher.com/jobs/179fdefd63ace4e072f65c69","canonicalUrl":"https://jobsearcher.com/jobs/179fdefd63ace4e072f65c69","title":"Support Manager","description":"A company is looking for a Support Manager - Americas.\r\nKey Responsibilities\r\nLead and develop a team of Technical Support Specialists while shaping support operations\r\nCollaborate with other departments to implement effective support strategies and resolve escalated customer issues\r\nMonitor key performance indicators and continuously improve support processes based on industry trends\r\nRequired Qualifications\r\nProven experience in leading B2B SaaS Support organizations\r\nStrong technical background with the ability to understand and communicate complex software concepts\r\nExperience in using data and metrics for decision-making and process improvement\r\nAbility to manage and resolve complex technical issues in alignment with SLAs\r\nFamiliarity with support organizations, KPIs, and related systems (ticketing, analytics, etc.)","company":"Virtual Vocations","rawCompany":"virtual vocations","city":"Appleton","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-04-14T03:34:50.544Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"11-3012.00","title":"Administrative Services Managers","slug":"administrative-services-managers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Manager","description":"A company is looking for a Support Manager - Americas.\r\nKey Responsibilities\r\nLead and develop a team of Technical Support Specialists while shaping support operations\r\nCollaborate with other departments to implement effective support strategies and resolve escalated customer issues\r\nMonitor key performance indicators and continuously improve support processes based on industry trends\r\nRequired Qualifications\r\nProven experience in leading B2B SaaS Support organizations\r\nStrong technical background with the ability to understand and communicate complex software concepts\r\nExperience in using data and metrics for decision-making and process improvement\r\nAbility to manage and resolve complex technical issues in alignment with SLAs\r\nFamiliarity with support organizations, KPIs, and related systems (ticketing, analytics, etc.)","datePosted":"2026-04-14T03:34:50.544Z","dateModified":"2026-04-14T03:34:50.544Z","hiringOrganization":{"@type":"Organization","name":"Virtual Vocations","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Appleton","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"179fdefd63ace4e072f65c69"},"url":"https://jobsearcher.com/jobs/179fdefd63ace4e072f65c69"}}