{"schemaVersion":"jobsearcher.job.v1","id":"178cd8b0415b32634d244a59","url":"https://jobsearcher.com/jobs/178cd8b0415b32634d244a59","canonicalUrl":"https://jobsearcher.com/jobs/178cd8b0415b32634d244a59","title":"[HELLOCONNECT] Business Intelligence Analyst","description":"The Role\r\nAt HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You'll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.\r\nIn this role you will provide data-driven insights, operational performance analytics, and transformation impact measurement to enable fact-based decision-making across Operational Excellence initiatives. The role acts as the analytical engine of the transformation team, ensuring visibility of performance, identification of improvement opportunities, and measurement of value realization, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.\r\nWe're looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you'd excel in this role, we'd love to hear from you!\r\nWhat you'll do:\r\nOperational & Performance Analytics\r\nAnalyze large operational datasets to identify trends, inefficiencies, and performance gaps\r\nDevelop insights on key Customer Care KPIs (e.g., AHT, FCR, CSAT, SLA, backlog, productivity)\r\nPerform deep-dive analysis to support root cause identification\r\nSegment data to uncover drivers of operational performance variation\r\nTransformation & Benefits Tracking\r\nTrack and validate benefits realization across transformation initiatives (cost, time, quality, CX)\r\nSupport ROI modeling and post-implementation impact measurement\r\nMaintain transformation dashboards and benefits tracking frameworks\r\nEnsure consistency between projected vs. realized benefits\r\nReporting & Dashboard Development\r\nDevelop and maintain dashboards (e.g., Power BI or equivalent tools)\r\nAutomate reporting processes to improve efficiency and accuracy\r\nDeliver recurring performance reports for leadership and business stakeholders\r\nEnsure clarity, accuracy, and usability of reporting outputs\r\nAdvanced Analytics Support\r\nSupport process mining and process analytics initiatives\r\nAssist in identifying automation and AI opportunities through data analysis\r\nConduct root cause analysis in collaboration with Process Excellence teams\r\nProvide data support for Lean and continuous improvement workshops\r\nData Governance & Quality\r\nEnsure accuracy, consistency, and integrity of operational data\r\nAlign data definitions and KPI frameworks across teams\r\nSupport data standardization initiatives across reporting platforms\r\nIdentify and resolve data quality issues in collaboration with relevant teams\r\nStakeholder Support & Insight Delivery\r\nTranslate complex datasets into clear, actionable insights\r\nDeliver ad hoc analysis for leadership and transformation teams\r\nSupport business case development with quantitative evidence\r\nCommunicate findings in a clear and structured manner\r\nWhat you'll bring:\r\n3–5 years of experience in Business Intelligence, Data Analytics, or Operational Analytics\r\nStrong proficiency in data analysis and visualization tools\r\nStrong SQL skills (or equivalent data querying capability)\r\nExperience working with large operational datasets\r\nStrong analytical and problem-solving skills\r\nAbility to translate data into business insights\r\nExperience in Customer Care, BPO, or Shared Services environments (preferred)\r\nExposure to process improvement or Operational Excellence initiatives (preferred)\r\nKnowledge of statistical analysis or predictive analytics (preferred)\r\nExperience with automation tools or data pipelines (preferred)\r\nWhat we offer\r\nCompetitive Compensation : Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication\r\nWellness & Perks : We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind\r\nGrowth Opportunities : Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform\r\nDynamic Environment : Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures\r\nWork-Life Balance : Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time\r\nLocation\r\nBGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)\r\nAre you up for the challenge?\r\nThe first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!\r\nJ-18808-Ljbffr","company":"HelloFresh","rawCompany":"hellofresh","city":"Manila","state":"UT","isRemote":false,"isActive":false,"createdAt":"2026-07-25T00:23:32.184Z","occupations":[{"code":"15-2051.01","title":"Business Intelligence Analysts","slug":"business-intelligence-analysts"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"15-2051.00","title":"Data Scientists","slug":"data-scientists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"551114","title":"Corporate, Subsidiary, and Regional Managing Offices","slug":"corporate-subsidiary-and-regional-managing-offices"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"[HELLOCONNECT] Business Intelligence Analyst","description":"The Role\r\nAt HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You'll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.\r\nIn this role you will provide data-driven insights, operational performance analytics, and transformation impact measurement to enable fact-based decision-making across Operational Excellence initiatives. The role acts as the analytical engine of the transformation team, ensuring visibility of performance, identification of improvement opportunities, and measurement of value realization, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.\r\nWe're looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you'd excel in this role, we'd love to hear from you!\r\nWhat you'll do:\r\nOperational & Performance Analytics\r\nAnalyze large operational datasets to identify trends, inefficiencies, and performance gaps\r\nDevelop insights on key Customer Care KPIs (e.g., AHT, FCR, CSAT, SLA, backlog, productivity)\r\nPerform deep-dive analysis to support root cause identification\r\nSegment data to uncover drivers of operational performance variation\r\nTransformation & Benefits Tracking\r\nTrack and validate benefits realization across transformation initiatives (cost, time, quality, CX)\r\nSupport ROI modeling and post-implementation impact measurement\r\nMaintain transformation dashboards and benefits tracking frameworks\r\nEnsure consistency between projected vs. realized benefits\r\nReporting & Dashboard Development\r\nDevelop and maintain dashboards (e.g., Power BI or equivalent tools)\r\nAutomate reporting processes to improve efficiency and accuracy\r\nDeliver recurring performance reports for leadership and business stakeholders\r\nEnsure clarity, accuracy, and usability of reporting outputs\r\nAdvanced Analytics Support\r\nSupport process mining and process analytics initiatives\r\nAssist in identifying automation and AI opportunities through data analysis\r\nConduct root cause analysis in collaboration with Process Excellence teams\r\nProvide data support for Lean and continuous improvement workshops\r\nData Governance & Quality\r\nEnsure accuracy, consistency, and integrity of operational data\r\nAlign data definitions and KPI frameworks across teams\r\nSupport data standardization initiatives across reporting platforms\r\nIdentify and resolve data quality issues in collaboration with relevant teams\r\nStakeholder Support & Insight Delivery\r\nTranslate complex datasets into clear, actionable insights\r\nDeliver ad hoc analysis for leadership and transformation teams\r\nSupport business case development with quantitative evidence\r\nCommunicate findings in a clear and structured manner\r\nWhat you'll bring:\r\n3–5 years of experience in Business Intelligence, Data Analytics, or Operational Analytics\r\nStrong proficiency in data analysis and visualization tools\r\nStrong SQL skills (or equivalent data querying capability)\r\nExperience working with large operational datasets\r\nStrong analytical and problem-solving skills\r\nAbility to translate data into business insights\r\nExperience in Customer Care, BPO, or Shared Services environments (preferred)\r\nExposure to process improvement or Operational Excellence initiatives (preferred)\r\nKnowledge of statistical analysis or predictive analytics (preferred)\r\nExperience with automation tools or data pipelines (preferred)\r\nWhat we offer\r\nCompetitive Compensation : Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication\r\nWellness & Perks : We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind\r\nGrowth Opportunities : Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform\r\nDynamic Environment : Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures\r\nWork-Life Balance : Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time\r\nLocation\r\nBGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)\r\nAre you up for the challenge?\r\nThe first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!\r\nJ-18808-Ljbffr","datePosted":"2026-07-25T00:23:32.184Z","dateModified":"2026-07-25T00:23:32.184Z","hiringOrganization":{"@type":"Organization","name":"HelloFresh","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Manila","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"178cd8b0415b32634d244a59"},"url":"https://jobsearcher.com/jobs/178cd8b0415b32634d244a59"}}