Studio Concierge

Job Title: Studio Concierge Location: Body Fit Training (BFT) The GroveJob Type: Part-TimeCompensation: $15/hourAbout BFT The Grove Body Fit Training (BFT) The Grove is a community-driven, science-backed group fitness studio focused on helping members feel stronger, more confident, and supported at every stage of their fitness journey. We pride ourselves on delivering a premium, welcoming experience the moment someone walks through our doors.Role Overview The Studio Concierge is the first and last point of contact for members and guests. This role is centered on hospitality, connection, and creating an exceptional studio experience — not sales . The ideal candidate is warm, personable, detail-oriented, and genuinely enjoys connecting with people.While this role does not include direct sales responsibilities, the Studio Concierge plays a key role in building relationships and seamlessly passing interested prospects to the Studio Manager and/or Head Coach for next steps.Key Responsibilities Guest Experience & HospitalityGreet all members and guests with warmth, enthusiasm, and professionalismCreate a welcoming, inclusive, and high-energy studio environmentEnsure every guest feels seen, supported, and excited to be at BFTCheck in with members after class to ensure they had a fantastic experienceProspect Support (Non-Sales)Engage in genuine, friendly conversations with prospective membersConduct studio tours for first-time visitors and guestsIntroduce prospects to coaches and studio leadershipEffectively "volley" interested prospects to the Studio Manager and/or Head CoachStudio Operations & PresentationSet up and assist with heart rate monitorsMaintain studio cleanliness and organizationWash, fold, and restock towels throughout shiftsEnsure lobby, workout space, and common areas are clean, inviting, and well-stockedTeam CollaborationCommunicate guest feedback and observations to coaches and managementSupport coaches during busy class times as neededUphold BFT brand standards and studio culture at all timesQualifications Friendly, outgoing, and approachable personalityStrong communication and interpersonal skillsAbility to multitask and stay organized in a fast-paced environmentDependable, punctual, and professionalPassion for fitness, wellness, or community is a plus (but not required)Must be able to work early mornings, evenings, and/or weekendsWhat We Offer Competitive hourly pay at $15/hourFlexible part-time scheduleFun, energetic, and supportive team environmentOpportunity to be part of a growing fitness communityComplimentary or discounted studio perks (if applicable)Why You'll Love This Role If you love people, thrive in a community-focused environment, and take pride in creating memorable experiences — this role is for you. The Studio Concierge is essential to the heartbeat of BFT The Grove and plays a huge role in how members feel about our studio.Powered by JazzHR