{"schemaVersion":"jobsearcher.job.v1","id":"174ae241090b09f3dc6df7f3","url":"https://jobsearcher.com/jobs/174ae241090b09f3dc6df7f3","canonicalUrl":"https://jobsearcher.com/jobs/174ae241090b09f3dc6df7f3","title":"Senior Program Manager","description":"Description:\n\nThis role is responsible for all Program Manager (PM) functions including but not limited to order management, forecasts, margin analysis, leading their customer focus teams and most importantly maintaining the integrity of the customer business relationship. PMs are the face of the organization with their customers. This Senior Program Manager position will be a partner with Leadership team and provide strategic sales expertise in support of the business and its’ customers.\nRole & Responsibilities:\nLead the Customer Focused Teams (CFT) as the primary contact with customers.\nManage customer order due dates to ensure 98% OTD.\nEnter customer orders, forecasts, demands within 24 hours of receipt for new and sustaining projects.\nMonitor and manage actions to maintain EBITDA margins in accordance with company targets\nMonitor sales orders/work orders within ERP System and manage actions to ensure all process steps are addressed by the applicable CFT member in a timely manner.\nReview and address any price variances, tariff charges and expenses and ensure they are processed/invoiced on a monthly/quarterly basis.\nManage material planning for all sales orders in Odoo to control inventory costs and keep inventory turns within 90 days.\nCoordinate and Conduct QBR's with customers on a quarterly/annual basis.\nWork to achieve and then maintain customer satisfaction surveys above 90%.\nMaintain sales order scheduled dates within ERP for all assemblies loaded.\nParticipate in weekly Production and PM meetings.\nParticipate and lead weekly calls with sister sites.\nRun and Publish Monthly Sales Revenue and Backlog reports as needed.\nWork with Sales and Leadership team to develop annual sales budgets.\nServe as the primary escalation point for customer concerns related to quality, delivery, pricing, engineering changes, and operational performance.\nDevelop and maintain executive-level customer relationships to support long-term business growth and retention.\nLead customer product launches, engineering change orders (ECOs), and New Product Introduction (NPI) activities to ensure successful transition into production.\nOwn customer account profitability, revenue growth, forecasting accuracy, and margin improvement initiatives.\nIdentify opportunities for cost reductions, pricing improvements, and additional revenue generation.\nRequirements:\nRequirements:· Experience leading cross-functional teams in support of complex customer programs.· Demonstrated success managing customer relationships, delivery performance, and account profitability.\nAbility to prioritize tasks and maintain calm in a fast-paced environment with associated deadlines.\nPossess good record-keeping skills and attention to detail.\nStrong written and verbal communication skills.\nImpeccable interpersonal relationship and team building skills.\nPreferred Education, Skills, and ExperienceBachelor’s degree preferred but not required. 5 to 7 years’ experience in Program Management and or in a customer-facing role. Working in EMS or Electronic contract manufacturing environment preferred. Experience using Microsoft Skills – Excel, Word, PowerPoint required. Previous experience using MRP/ERP systems required.Physical DemandsWhile performing the duties of this job, the employee is regularly required to talk; hear; stand; walk and utilize technology such as computers. Ability to occasionally lift to twenty pounds.","company":"Assembly Technologies","rawCompany":"assembly technologies","city":"Charlotte","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-08-06T15:07:35.511Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Program Manager","description":"Description:\n\nThis role is responsible for all Program Manager (PM) functions including but not limited to order management, forecasts, margin analysis, leading their customer focus teams and most importantly maintaining the integrity of the customer business relationship. PMs are the face of the organization with their customers. This Senior Program Manager position will be a partner with Leadership team and provide strategic sales expertise in support of the business and its’ customers.\nRole & Responsibilities:\nLead the Customer Focused Teams (CFT) as the primary contact with customers.\nManage customer order due dates to ensure 98% OTD.\nEnter customer orders, forecasts, demands within 24 hours of receipt for new and sustaining projects.\nMonitor and manage actions to maintain EBITDA margins in accordance with company targets\nMonitor sales orders/work orders within ERP System and manage actions to ensure all process steps are addressed by the applicable CFT member in a timely manner.\nReview and address any price variances, tariff charges and expenses and ensure they are processed/invoiced on a monthly/quarterly basis.\nManage material planning for all sales orders in Odoo to control inventory costs and keep inventory turns within 90 days.\nCoordinate and Conduct QBR's with customers on a quarterly/annual basis.\nWork to achieve and then maintain customer satisfaction surveys above 90%.\nMaintain sales order scheduled dates within ERP for all assemblies loaded.\nParticipate in weekly Production and PM meetings.\nParticipate and lead weekly calls with sister sites.\nRun and Publish Monthly Sales Revenue and Backlog reports as needed.\nWork with Sales and Leadership team to develop annual sales budgets.\nServe as the primary escalation point for customer concerns related to quality, delivery, pricing, engineering changes, and operational performance.\nDevelop and maintain executive-level customer relationships to support long-term business growth and retention.\nLead customer product launches, engineering change orders (ECOs), and New Product Introduction (NPI) activities to ensure successful transition into production.\nOwn customer account profitability, revenue growth, forecasting accuracy, and margin improvement initiatives.\nIdentify opportunities for cost reductions, pricing improvements, and additional revenue generation.\nRequirements:\nRequirements:· Experience leading cross-functional teams in support of complex customer programs.· Demonstrated success managing customer relationships, delivery performance, and account profitability.\nAbility to prioritize tasks and maintain calm in a fast-paced environment with associated deadlines.\nPossess good record-keeping skills and attention to detail.\nStrong written and verbal communication skills.\nImpeccable interpersonal relationship and team building skills.\nPreferred Education, Skills, and ExperienceBachelor’s degree preferred but not required. 5 to 7 years’ experience in Program Management and or in a customer-facing role. Working in EMS or Electronic contract manufacturing environment preferred. Experience using Microsoft Skills – Excel, Word, PowerPoint required. Previous experience using MRP/ERP systems required.Physical DemandsWhile performing the duties of this job, the employee is regularly required to talk; hear; stand; walk and utilize technology such as computers. Ability to occasionally lift to twenty pounds.","datePosted":"2026-08-06T15:07:35.511Z","dateModified":"2026-08-06T15:07:35.511Z","hiringOrganization":{"@type":"Organization","name":"Assembly Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"174ae241090b09f3dc6df7f3"},"url":"https://jobsearcher.com/jobs/174ae241090b09f3dc6df7f3"}}