{"schemaVersion":"jobsearcher.job.v1","id":"172aefeef3e5ff76866b297b","url":"https://jobsearcher.com/jobs/172aefeef3e5ff76866b297b","canonicalUrl":"https://jobsearcher.com/jobs/172aefeef3e5ff76866b297b","title":"Operations Manager","description":"Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!\nFor more information about our benefits, see below!\nWe are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to \"protect people, enhance lives, and preserve the planet.\"\nThe primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.\nKey Performance Indicators\nCustomer Satisfaction & Retention\nTechnician Retention\nTechnician Percentage of Staffing Budget (including productivity, timekeeping, and licensing)\nTeam Safety Performance\nRoute Completion\nBranch Schedule Efficiency\nSales Growth\nService Cost Control (fleet maintenance, materials & supplies, hourly time management)\n\nPrincipal Duties and Responsibilities\nOversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention\nRecruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels\nReview and evaluate ongoing technician performance (via ride-a-longs and audits)\nRespond diligently and compassionately to customer concerns\nEnsure overall service quality to maximize customer retention\nFill in periodically on customer appointments to help close any temporary staffing gaps\nMonitor branch scheduling and ensure customer appointments are completed efficiently and effectively\nEnsure safety standards are met or exceeded and that all operations are in regulatory compliance\nMonitor and maintain inventory levels of pest / termite control and home services products\nCANDIDATE SUMMARY\nRequired Qualifications\nKnowledge, Skills & Abilities\nAdept at problem solving and identifying practical solutions\nAbility to effectively lead and motivate others\nGood aptitude for basic/intermediate math, for calculations related to sales/service\nStrong communication skills (verbal, written, presenting)\nAbility to build rapport easily and establish trust with customers and employees\n\nMinimum Education Level/Certifications\nHigh school diploma (or GED)\nMaintain licenses/certificates as required by federal, state, and/or local regulations\nMaintain valid driver’s license\n\nPhysical Demands/Environmental Conditions\nMoving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects\nSitting, climbing, balancing, stooping, kneeling, crouching, and crawling\nWorking in damp and/or dusty locations, confined spaces, narrow aisles, or passageways\nGoing up and down stairs, ladders, scaffolding, ramps, and poles\nOperating a motor vehicle safely\nEnsuring vehicle and other equipment is maintained and kept clean\nWearing personal protective equipment, including OSHA-compliant respirators\nHaving healthy vision to perform detail-oriented activities at distances close to the eyes or within arm’s reach\nAbility to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)\nFlexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season\n\nTravel Requirement\nTravel up to 100% of time within assigned territory(s)\nWhy Choose Us?\n\nA career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.\n\nBelow you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.\n\nClick here to read more about our Total Rewards Program which includes:\n\nProfessional and Personal Growth\nMultiple avenues to grow your career\nTraining and development programs available\nTuition Reimbursement benefits (for FT Colleagues)\n\nHealth and Wellness\nFull-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1\nHealth benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more\n\nSavings and Retirement\n401(k) retirement plan with company-matching contributions\nWork-Life Balance\nVacation days & sick days\nCompany-paid holidays & floating holidays\nA company mindset that prioritizes health, safety, and flexibility\n\nWe are looking for individuals who want to make a difference where our customers live and work. Is that you?\n\nThis company is a Drug Free workplace.\nRentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.\nCalifornia residents click here to review your privacy rights.\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\nBy applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.","company":"Ehrlich","rawCompany":"ehrlich","city":"Canton","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-08-04T21:19:44.758Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"37-2021.00","title":"Pest Control Workers","slug":"pest-control-workers"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"}],"industries":[{"code":"561710","title":"Exterminating and Pest Control Services","slug":"exterminating-and-pest-control-services"},{"code":"561790","title":"Other Services to Buildings and Dwellings","slug":"other-services-to-buildings-and-dwellings"},{"code":"561720","title":"Janitorial Services","slug":"janitorial-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Manager","description":"Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!\nFor more information about our benefits, see below!\nWe are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to \"protect people, enhance lives, and preserve the planet.\"\nThe primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.\nKey Performance Indicators\nCustomer Satisfaction & Retention\nTechnician Retention\nTechnician Percentage of Staffing Budget (including productivity, timekeeping, and licensing)\nTeam Safety Performance\nRoute Completion\nBranch Schedule Efficiency\nSales Growth\nService Cost Control (fleet maintenance, materials & supplies, hourly time management)\n\nPrincipal Duties and Responsibilities\nOversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention\nRecruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels\nReview and evaluate ongoing technician performance (via ride-a-longs and audits)\nRespond diligently and compassionately to customer concerns\nEnsure overall service quality to maximize customer retention\nFill in periodically on customer appointments to help close any temporary staffing gaps\nMonitor branch scheduling and ensure customer appointments are completed efficiently and effectively\nEnsure safety standards are met or exceeded and that all operations are in regulatory compliance\nMonitor and maintain inventory levels of pest / termite control and home services products\nCANDIDATE SUMMARY\nRequired Qualifications\nKnowledge, Skills & Abilities\nAdept at problem solving and identifying practical solutions\nAbility to effectively lead and motivate others\nGood aptitude for basic/intermediate math, for calculations related to sales/service\nStrong communication skills (verbal, written, presenting)\nAbility to build rapport easily and establish trust with customers and employees\n\nMinimum Education Level/Certifications\nHigh school diploma (or GED)\nMaintain licenses/certificates as required by federal, state, and/or local regulations\nMaintain valid driver’s license\n\nPhysical Demands/Environmental Conditions\nMoving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects\nSitting, climbing, balancing, stooping, kneeling, crouching, and crawling\nWorking in damp and/or dusty locations, confined spaces, narrow aisles, or passageways\nGoing up and down stairs, ladders, scaffolding, ramps, and poles\nOperating a motor vehicle safely\nEnsuring vehicle and other equipment is maintained and kept clean\nWearing personal protective equipment, including OSHA-compliant respirators\nHaving healthy vision to perform detail-oriented activities at distances close to the eyes or within arm’s reach\nAbility to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)\nFlexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season\n\nTravel Requirement\nTravel up to 100% of time within assigned territory(s)\nWhy Choose Us?\n\nA career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.\n\nBelow you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.\n\nClick here to read more about our Total Rewards Program which includes:\n\nProfessional and Personal Growth\nMultiple avenues to grow your career\nTraining and development programs available\nTuition Reimbursement benefits (for FT Colleagues)\n\nHealth and Wellness\nFull-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1\nHealth benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more\n\nSavings and Retirement\n401(k) retirement plan with company-matching contributions\nWork-Life Balance\nVacation days & sick days\nCompany-paid holidays & floating holidays\nA company mindset that prioritizes health, safety, and flexibility\n\nWe are looking for individuals who want to make a difference where our customers live and work. Is that you?\n\nThis company is a Drug Free workplace.\nRentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.\nCalifornia residents click here to review your privacy rights.\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\nBy applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.","datePosted":"2026-08-04T21:19:44.758Z","dateModified":"2026-08-04T21:19:44.758Z","hiringOrganization":{"@type":"Organization","name":"Ehrlich","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Canton","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"172aefeef3e5ff76866b297b"},"url":"https://jobsearcher.com/jobs/172aefeef3e5ff76866b297b"}}