{"schemaVersion":"jobsearcher.job.v1","id":"171bbef3602469e9e52d2f9b","url":"https://jobsearcher.com/jobs/171bbef3602469e9e52d2f9b","canonicalUrl":"https://jobsearcher.com/jobs/171bbef3602469e9e52d2f9b","title":"Support Representative","description":"General Purpose: We are looking for an entry-level LMS Support Representative who is eager to start or grow a career in learning and talent development technology.\nIn this role, you will serve as a first point of contact for clients using their Learning Management Systems (LMS), helping them navigate system functionality, resolve user issues, and apply best practices to support their training programs. This is a functional support role, focused on how the LMS is used to drive business outcomes, not IT infrastructure.\nCore Responsibilities:\nClient Support & Guidance\nServe as the primary support contact for LMS users, responding to questions related to system functionality, course setup, and user experience\nProvide clear, business-friendly guidance on how to use LMS features effectively\nHelp clients understand how to accomplish training and compliance goals within the platform\nFunctional Issue Resolution\nTroubleshoot and resolve common LMS issues such as:\nUser access and enrollment questions\nCourse visibility, assignment, and completion tracking\nReporting and learner experience concerns\nEscalate complex technical issues to specialized teams when needed\nLMS Operations & Administration Support\nSupport day-to-day LMS operations, including:\nCourse setup and updates\nUser management and permissions\nContent organization and maintenance\nStay informed on new LMS features and updates to proactively support clients\nCustomer Experience\nEnsure timely resolution of requests and a high level of client satisfaction\nCommunicate clearly with both technical and non-technical users\nFollow through on open issues and confirm successful outcomes\nQualifications:\nExperience in researching, analyzing, and interpreting system problems.\nExperience in customer service practices.\nTraining in troubleshooting and providing help desk support.\nExperience in customer-facing roles.\nKey Skills and Competencies:\nStrong oral and written communication skills.\nAbility to learn quickly.\nCustomer service orientation.\nProblem analysis and solving skills.\nEffective team interaction.\nPlanning and organizing skills.\nAttention to detail.\nStress tolerance.","company":"Bluewaterlearning","rawCompany":"bluewaterlearning","city":"Plano","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-05T11:50:13.729Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"}],"industries":[{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"},{"code":"611420","title":"Computer Training","slug":"computer-training"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Representative","description":"General Purpose: We are looking for an entry-level LMS Support Representative who is eager to start or grow a career in learning and talent development technology.\nIn this role, you will serve as a first point of contact for clients using their Learning Management Systems (LMS), helping them navigate system functionality, resolve user issues, and apply best practices to support their training programs. This is a functional support role, focused on how the LMS is used to drive business outcomes, not IT infrastructure.\nCore Responsibilities:\nClient Support & Guidance\nServe as the primary support contact for LMS users, responding to questions related to system functionality, course setup, and user experience\nProvide clear, business-friendly guidance on how to use LMS features effectively\nHelp clients understand how to accomplish training and compliance goals within the platform\nFunctional Issue Resolution\nTroubleshoot and resolve common LMS issues such as:\nUser access and enrollment questions\nCourse visibility, assignment, and completion tracking\nReporting and learner experience concerns\nEscalate complex technical issues to specialized teams when needed\nLMS Operations & Administration Support\nSupport day-to-day LMS operations, including:\nCourse setup and updates\nUser management and permissions\nContent organization and maintenance\nStay informed on new LMS features and updates to proactively support clients\nCustomer Experience\nEnsure timely resolution of requests and a high level of client satisfaction\nCommunicate clearly with both technical and non-technical users\nFollow through on open issues and confirm successful outcomes\nQualifications:\nExperience in researching, analyzing, and interpreting system problems.\nExperience in customer service practices.\nTraining in troubleshooting and providing help desk support.\nExperience in customer-facing roles.\nKey Skills and Competencies:\nStrong oral and written communication skills.\nAbility to learn quickly.\nCustomer service orientation.\nProblem analysis and solving skills.\nEffective team interaction.\nPlanning and organizing skills.\nAttention to detail.\nStress tolerance.","datePosted":"2026-08-05T11:50:13.729Z","dateModified":"2026-08-05T11:50:13.729Z","hiringOrganization":{"@type":"Organization","name":"Bluewaterlearning","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plano","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"171bbef3602469e9e52d2f9b"},"url":"https://jobsearcher.com/jobs/171bbef3602469e9e52d2f9b"}}