Classroom Engineer

System Source, a 65-person IT/AV consulting and integration firm, is hiring a Classroom Engineer for our Learning Center in Hunt Valley, MD. Reporting to the Director of the Learning Center, you will ensure the technical success of instructor-led training throughout the Baltimore-Washington region. We have proudly served this region for 44 years. This is a hybrid role including both remote work and on premises, based on business needs.Build, document, and deploy error-free classroom images ahead of scheduled classesMaintain image inventoryCoordinate instructor testing before class startSupport classroom servers, virtualization environments, and network connectivityPrepare and support open-enrollment, private and rental class environmentsProvide primary technical support during live sessions (in-person and virtual)Ensure classrooms are fully reset and ready before and after sessionsCollaborate with Sales, Operations to meet tight timelines Required Knowledge & Skills2+ years of experience in desktop imaging, deployment, or IT supportStrong Windows OS and Microsoft 365 proficiencyExperience building, maintaining, and documenting software imagesWorking knowledge of networking fundamentals (wired & wireless)Hands-on troubleshooting under time pressureHighly organized with strong documentation disciplineProfessional communication skillsAbility to occasionally travel to Hunt Valley and client sites in the areaTechnologies We UseZoom, GoToTraining, GoToWebinarGuacamole ServerNetSchoolClonezillaVMwareMicrosoft 365Helpful ExperienceVirtual training platform administrationBasic server managementMicrosoft courseware environmentsIndustry certificationsOur commission-free environment promotes teamwork and long-term client relationships. Accessible leadership and strong operational standards define our culture. Our senior managers average 23 years of tenure.BenefitsHealth and life insuranceMega 401(k) with company matchPaid vacation and sick time + your Birthday off100% tuition reimbursementCompany-paid training2-week paid sabbatical every 4 years100% charitable donation matchFull-time, non-contract. Local applicants only; no relocation offered.Please send your resume to: careers@syssrc.com