{"schemaVersion":"jobsearcher.job.v1","id":"168c171db44d46ee96cb4f5b","url":"https://jobsearcher.com/jobs/168c171db44d46ee96cb4f5b","canonicalUrl":"https://jobsearcher.com/jobs/168c171db44d46ee96cb4f5b","title":"Program Account Manager","description":"About ePromos\nePromos Promotional Products, LLC, has been a leading industry distributor in the promotional space for over 20 years! Our award-winning website combined with our sales strategy, service capabilities and enterprise level solutions consistently set us apart.\n\nAs a remote-first company, ePromos embraces flexibility, collaboration, and continuous improvement. Our team is composed of passionate professionals who thrive in a fast-paced, performance-driven culture where ideas are valued and innovation is encouraged. Our values are strong with a deep-rooted emphasis on giving back as part of our ePromos Cares mission.\n\nAt ePromos, we don’t just sell products—we help build brands. Join us and be part of a company that’s redefining the promotional marketing space through strategic thinking, bold creativity, and a people-first approach.\n\nThis is an evergreen position. We are continuously interested in connecting with qualified candidates and may keep applications on file for future opportunities that align with this role. While an immediate opening may not be available, applicants may be contacted as business needs evolve.\n\nBASIC FUNCTION SUMMARY:\nThe Program Account Manager (PAM) is responsible for developing and managing the online store component of assigned Client program(s) while meeting and exceeding assigned sales, profitability, and account satisfaction goals. In close partnership with Sales, the PAM will develop and execute the overall online store sales strategy of assigned accounts and identify new key stakeholders, whether store-related or not. The PAM will also work closely with the Operations Team to help drive operational efficiencies of the stores assigned.\n\nThe following duties are not intended to serve as a comprehensive list of all duties required for this position. The job description is a summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be expected to perform additional duties as requested.\n\nESSENTIAL FUNCTIONS: Duties, Skills, Responsibilities, and Expectations:\nClient Relationship Management\nPartner with assigned Enterprise Business Manager (EBM) and Account Manager (AM) to develop and execute strategic business plans aligned with company objectives.\nEnsure adherence to all departmental SOPs and SLAs.\nIdentify, establish, and execute process improvements to optimize the Client store experience.\nReview and implement all new and existing documented SLAs and SOPs.\nEnsure proper finance and operational account setup.\nAlign all program activities with implementation checklists and proactively recommend improvements to meet and exceed Client expectations.\nCollaborate closely with internal departments including: Art Team, eCommerce, Merchandising, Vendor Relations, Sales Support, Quality Control\nOnline Store / Platform Management\nEnsure Client brand compliance across both the online store platform and all associated merchandise.\nSupervise the user experience of the online company store, including: Site navigation, Content development, Sales funnels, Promotional campaigns\nServe as the primary Client and Sales point of contact for all online store-related matters.\nIdentify opportunities to improve the user experience and recommend corrective actions to drive positive outcomes.\nEnsure the store FAQ accurately reflects Client-specific requirements and is continuously maintained to support customer satisfaction and ease of use.\nDevelop and maintain marketing calendars when not provided by the Client to promote store engagement and drive sales growth.\nOperational Process Management\nCollaborate with Program Specialists (PS) to implement, develop, and manage online company store initiatives.\nEffectively communicate with and delegate operational responsibilities to Program Specialists, including: Inventory management, Quotations, Presentations, SOP administration, Operational processes\nPartner with Account Coordinators to ensure a best-in-class Client experience and maintain store FAQs to meet evolving service requirements.\nWork closely with the Quality Control (QC) team to monitor and enhance client satisfaction.\nEnsure operational processes consistently meet warehouse, fulfillment, and company performance expectations.\nMerchandising & Product Management\nCreate initial product assortments and provide recommendations for additions and removals within Master Product Data programs.\nPartner with the Merchandising Team to source, create, and update products using company sourcing protocols.\nPrioritize CORE Collection products whenever appropriate.\nProactively recommend product enhancements and assortment improvements.\nServe as a key intermediary between Merchandising and the Client to ensure product offerings align with Client objectives.\nInventory Management\nMaintain tight inventory controls within company guidelines.\nProvide timely closeout recommendations when appropriate.\nUtilize only company-approved warehouse facilities.\nEnsure Client approval is obtained prior to all new and reorder inventory purchases, regardless of ownership.\nObtain management approval for inventory purchases in accordance with inventory SOPs.\nEnsure inventory levels meet or exceed company minimum turn requirements.\nReview and act upon inventory reorder reports at least weekly and more frequently during seasonal or peak demand periods.\nFollow all inventory management SOPs and SLAs.\nEnsure all receiving procedures and inventory protocols are properly followed.\nManage inventory before, during, and after Client onsite events and sales activities.\nReporting & Analytics\nPrepare and execute both standard company reporting and all Client-specific reporting requirements.\nLead cross-functional teams in preparing: Weekly and monthly and quarterly reporting, sales reporting, Inventory reporting, Client custom reporting, Google Analytics reporting\nMonitor and report on program performance metrics.\nCapture and analyze customer satisfaction survey data.\nProvide recommendations and insights based on reporting results to improve overall program performance.\nCommunication & Collaboration\nEnsure all customer communications are documented within company CRM systems.\nCollaborate with leadership and Sales stakeholders to identify opportunities for improving customer satisfaction and overall program effectiveness.\nServe as the primary facilitator for Client business review meetings.\nCommunicate effectively across all departments to ensure seamless execution of Client initiatives.\nAttend and manage onsite product support for Client events, meetings, pop-up stores, and related engagements as required.\nOther Responsibilities\nAdhere to company core values and professional standards.\nMaintain the highest level of confidentiality and professional conduct.\nPerform other duties as assigned.\nMINIMUM REQUIREMENTS:\nAssociates and/or bachelor’s degree in business, or equivalent experience\nMinimum five years of progressive online store account management experience required in the branded and promotional merchandise sector\nProven work experience in an online store/corporate programs, branded merchandise support role, or similar role\nDemonstrated ability to lead client sales growth and drive results\nWorking knowledge of online store platforms and features\nStrong operational and project management skillset\nExcellent verbal and written communication skills, with the ability to articulate complex ideas and influence Client stakeholders as required.\nAlways maintain the highest level of confidentiality and professional conduct\nEstablishing and carrying out organizational or departmental procedures, goals, and policies\nHigh acumen for problem solving and proactively identifying areas to improve customer satisfaction\nStrong writing and editing skills with attention to detail\nExcellent customer service skills\nOrganizational and time management skills\nSuperior verbal and written communication skills\nIndependent self-starter with the ability to prioritize and work within established guidelines while maintaining confidentiality\nExcellent written and oral communication skills\nAbility to work independently or as part of a team as required by the task or project\nAbility to organize and manage multiple competing projects\nStrong PC skills and MS Office skills\nWORKING CONDITIONS:\nPosition is fully remote to the US only\nAbility to accommodate multiple time zones with primary ET (EST/EDT)\nDedicated workspace and high-speed internet\nFrequent video conference/email/chat\nPHYSICAL DEMANDS:\nMaintaining a stationary position for up to 50% of the workday\nConsistently operate a computer and other productivity equipment, including keyboard, webcam, and document scanner\nClarity of vision of 30” or less\nAbility to perceive sound in the capacity of oral communication\nExertion of up to 10 lbs. of force as related to lifting or moving of objects\nThe base salary range for this role is $55,000 to $65,000 per year. Compensation for this role will vary based on factors such as qualifications, experience, skill level, and competencies. The Company will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county, and state requirements.\n\nWe are an Equal Opportunity Employer!\nePromos is committed to creating a diverse workplace environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\nWe do not accept resume submissions from third party recruiters.\nWrLNuU8bEY","company":"Epromos","rawCompany":"epromos","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-04T17:20:54.282Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"13-1199.06","title":"Online Merchants","slug":"online-merchants"}],"industries":[{"code":"541890","title":"Other Services Related to Advertising","slug":"other-services-related-to-advertising"},{"code":"541870","title":"Advertising Material Distribution Services","slug":"advertising-material-distribution-services"},{"code":"423320","title":"Brick, Stone, and Related Construction Material Merchant Wholesalers","slug":"brick-stone-and-related-construction-material-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Account Manager","description":"About ePromos\nePromos Promotional Products, LLC, has been a leading industry distributor in the promotional space for over 20 years! Our award-winning website combined with our sales strategy, service capabilities and enterprise level solutions consistently set us apart.\n\nAs a remote-first company, ePromos embraces flexibility, collaboration, and continuous improvement. Our team is composed of passionate professionals who thrive in a fast-paced, performance-driven culture where ideas are valued and innovation is encouraged. Our values are strong with a deep-rooted emphasis on giving back as part of our ePromos Cares mission.\n\nAt ePromos, we don’t just sell products—we help build brands. Join us and be part of a company that’s redefining the promotional marketing space through strategic thinking, bold creativity, and a people-first approach.\n\nThis is an evergreen position. We are continuously interested in connecting with qualified candidates and may keep applications on file for future opportunities that align with this role. While an immediate opening may not be available, applicants may be contacted as business needs evolve.\n\nBASIC FUNCTION SUMMARY:\nThe Program Account Manager (PAM) is responsible for developing and managing the online store component of assigned Client program(s) while meeting and exceeding assigned sales, profitability, and account satisfaction goals. In close partnership with Sales, the PAM will develop and execute the overall online store sales strategy of assigned accounts and identify new key stakeholders, whether store-related or not. The PAM will also work closely with the Operations Team to help drive operational efficiencies of the stores assigned.\n\nThe following duties are not intended to serve as a comprehensive list of all duties required for this position. The job description is a summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be expected to perform additional duties as requested.\n\nESSENTIAL FUNCTIONS: Duties, Skills, Responsibilities, and Expectations:\nClient Relationship Management\nPartner with assigned Enterprise Business Manager (EBM) and Account Manager (AM) to develop and execute strategic business plans aligned with company objectives.\nEnsure adherence to all departmental SOPs and SLAs.\nIdentify, establish, and execute process improvements to optimize the Client store experience.\nReview and implement all new and existing documented SLAs and SOPs.\nEnsure proper finance and operational account setup.\nAlign all program activities with implementation checklists and proactively recommend improvements to meet and exceed Client expectations.\nCollaborate closely with internal departments including: Art Team, eCommerce, Merchandising, Vendor Relations, Sales Support, Quality Control\nOnline Store / Platform Management\nEnsure Client brand compliance across both the online store platform and all associated merchandise.\nSupervise the user experience of the online company store, including: Site navigation, Content development, Sales funnels, Promotional campaigns\nServe as the primary Client and Sales point of contact for all online store-related matters.\nIdentify opportunities to improve the user experience and recommend corrective actions to drive positive outcomes.\nEnsure the store FAQ accurately reflects Client-specific requirements and is continuously maintained to support customer satisfaction and ease of use.\nDevelop and maintain marketing calendars when not provided by the Client to promote store engagement and drive sales growth.\nOperational Process Management\nCollaborate with Program Specialists (PS) to implement, develop, and manage online company store initiatives.\nEffectively communicate with and delegate operational responsibilities to Program Specialists, including: Inventory management, Quotations, Presentations, SOP administration, Operational processes\nPartner with Account Coordinators to ensure a best-in-class Client experience and maintain store FAQs to meet evolving service requirements.\nWork closely with the Quality Control (QC) team to monitor and enhance client satisfaction.\nEnsure operational processes consistently meet warehouse, fulfillment, and company performance expectations.\nMerchandising & Product Management\nCreate initial product assortments and provide recommendations for additions and removals within Master Product Data programs.\nPartner with the Merchandising Team to source, create, and update products using company sourcing protocols.\nPrioritize CORE Collection products whenever appropriate.\nProactively recommend product enhancements and assortment improvements.\nServe as a key intermediary between Merchandising and the Client to ensure product offerings align with Client objectives.\nInventory Management\nMaintain tight inventory controls within company guidelines.\nProvide timely closeout recommendations when appropriate.\nUtilize only company-approved warehouse facilities.\nEnsure Client approval is obtained prior to all new and reorder inventory purchases, regardless of ownership.\nObtain management approval for inventory purchases in accordance with inventory SOPs.\nEnsure inventory levels meet or exceed company minimum turn requirements.\nReview and act upon inventory reorder reports at least weekly and more frequently during seasonal or peak demand periods.\nFollow all inventory management SOPs and SLAs.\nEnsure all receiving procedures and inventory protocols are properly followed.\nManage inventory before, during, and after Client onsite events and sales activities.\nReporting & Analytics\nPrepare and execute both standard company reporting and all Client-specific reporting requirements.\nLead cross-functional teams in preparing: Weekly and monthly and quarterly reporting, sales reporting, Inventory reporting, Client custom reporting, Google Analytics reporting\nMonitor and report on program performance metrics.\nCapture and analyze customer satisfaction survey data.\nProvide recommendations and insights based on reporting results to improve overall program performance.\nCommunication & Collaboration\nEnsure all customer communications are documented within company CRM systems.\nCollaborate with leadership and Sales stakeholders to identify opportunities for improving customer satisfaction and overall program effectiveness.\nServe as the primary facilitator for Client business review meetings.\nCommunicate effectively across all departments to ensure seamless execution of Client initiatives.\nAttend and manage onsite product support for Client events, meetings, pop-up stores, and related engagements as required.\nOther Responsibilities\nAdhere to company core values and professional standards.\nMaintain the highest level of confidentiality and professional conduct.\nPerform other duties as assigned.\nMINIMUM REQUIREMENTS:\nAssociates and/or bachelor’s degree in business, or equivalent experience\nMinimum five years of progressive online store account management experience required in the branded and promotional merchandise sector\nProven work experience in an online store/corporate programs, branded merchandise support role, or similar role\nDemonstrated ability to lead client sales growth and drive results\nWorking knowledge of online store platforms and features\nStrong operational and project management skillset\nExcellent verbal and written communication skills, with the ability to articulate complex ideas and influence Client stakeholders as required.\nAlways maintain the highest level of confidentiality and professional conduct\nEstablishing and carrying out organizational or departmental procedures, goals, and policies\nHigh acumen for problem solving and proactively identifying areas to improve customer satisfaction\nStrong writing and editing skills with attention to detail\nExcellent customer service skills\nOrganizational and time management skills\nSuperior verbal and written communication skills\nIndependent self-starter with the ability to prioritize and work within established guidelines while maintaining confidentiality\nExcellent written and oral communication skills\nAbility to work independently or as part of a team as required by the task or project\nAbility to organize and manage multiple competing projects\nStrong PC skills and MS Office skills\nWORKING CONDITIONS:\nPosition is fully remote to the US only\nAbility to accommodate multiple time zones with primary ET (EST/EDT)\nDedicated workspace and high-speed internet\nFrequent video conference/email/chat\nPHYSICAL DEMANDS:\nMaintaining a stationary position for up to 50% of the workday\nConsistently operate a computer and other productivity equipment, including keyboard, webcam, and document scanner\nClarity of vision of 30” or less\nAbility to perceive sound in the capacity of oral communication\nExertion of up to 10 lbs. of force as related to lifting or moving of objects\nThe base salary range for this role is $55,000 to $65,000 per year. Compensation for this role will vary based on factors such as qualifications, experience, skill level, and competencies. The Company will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county, and state requirements.\n\nWe are an Equal Opportunity Employer!\nePromos is committed to creating a diverse workplace environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\nWe do not accept resume submissions from third party recruiters.\nWrLNuU8bEY","datePosted":"2026-08-04T17:20:54.282Z","dateModified":"2026-08-04T17:20:54.282Z","hiringOrganization":{"@type":"Organization","name":"Epromos","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"168c171db44d46ee96cb4f5b"},"url":"https://jobsearcher.com/jobs/168c171db44d46ee96cb4f5b"}}