Scheduling Business Support

POSITION SUMMARY: The Scheduling Support position is responsible for providing administrative support to various levels of centralized schedulers, and participants at Rocky Mountain Health Care Services. This position is critical to promoting RMHCS and RMHCS standard for excellence in customer service as well as assisting in the administration activities that are vital to the organizations operational success. An ideal Scheduling Support person has great interpersonal skills, can manage a variety of tasks, and has a heart for RMHCS mission.MISSION: Improving lives, Optimizing wellness, Promoting independenceResponsibilities And DutiesESSENTIAL JOB FUNCTIONS:Make a good first impression with all staff and participants.Provide high quality customer service that goes above and beyond with every interactionAcknowledge every customer with full undivided attention. Avoid any personal conversations or any negative languageCalls to participants, MDPOA, Facilities and CareComms to relay appointment information or for appointment remindersResponsible for receiving, screening, and forwarding of high-volume, incoming calls on a multi phone line system and ensures all issues/concerns/inquiries are addressed or directed immediately to the appropriate associate to take action. Manage scheduling voice mail boxesBe a proactive, cooperative, and supportive team member with other associates, responding to requests for assistance in a timely and professional mannerEnters data into the Electronic Medical Record Use EHR (Electronic Health Records) to assist participants with questions relating to their care, appointments, schedules, etc.Process daily VoiceFriend call reportAdd GrandPad appointments and act as GrandPad liaison pertaining to schedulingAdd/Remove day center and vacation days from participants schedulesCompletes all other duties as assignedHigh school diploma or GED equivalent2 years of office related experience1 year experience working with the frail or elderly preferredElectronic medical records experience preferredKnowledge of standard medical office practices and procedures including filing, record keeping, and the use of standard office equipment such as computer and copy reproduction equipmentComputer proficiency in office software and procedures with ability to maintain accurate records, compile data, and prepare reports.Good organizational skills, with the ability to be flexible and demonstrate initiativeMust enjoy working in a fast-paced, high-intensity, detailed and deadline-oriented work environmentThis ad will be listed for a minimum of 3 days and is expected to close on August 30th, or as soon as the top candidate is selected.We strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, PeakMed, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assistance Program (EAP), Paid Time-Off plan. Such benefits are based on applicable state law and factors such as pay classification (full-time, part-time, or PRN/casual), job grade and length of service.