{"schemaVersion":"jobsearcher.job.v1","id":"167d41bb85394a48cc913d6c","url":"https://jobsearcher.com/jobs/167d41bb85394a48cc913d6c","canonicalUrl":"https://jobsearcher.com/jobs/167d41bb85394a48cc913d6c","title":"Client Program Manager","description":"Client Program Manager Job Overview: We are seeking a proactive and relationship-focused Client Program Manager to join our team. The ideal candidate will be responsible for overseeing client programs, ensuring client satisfaction, and driving client success through management of internal teams and timelines. This role involves developing strong client relationships, understanding technical details at a high level, and collaborating with various teams to deliver client solutions. The ideal candidate will be responsible for overseeing and optimizing client programs, adhering to process to ensure timely delivery and effective communication, and taking ownership and accountability of client deliverables.\r\nKey Responsibilities\r\nDevelop and manage client programs that align with the organization's goals and objectives by adhering to the defined scope of work and established OSP processes.\r\nBuild and maintain strong relationships with clients to ensure their satisfaction and success.\r\nServe as the primary point of contact for clients, address their needs and concerns and escalating where necessary\r\nOversee and plan for all aspects of delivery (externally and internally) of client programs and ensures timely and high-quality execution through continuous process monitoring, review of deliverables, engagement with technical and delivery teams, and escalation as called for and necessary.\r\nCollaborate with other client program managers, sales, marketing, and product teams to deliver programs, build customer relationships, and ensure seamless client onboarding and program implementation.\r\nUtilize internal tools to create project plans and tasks for teams to conduct work on the appropriate timeline.\r\nMonitor and analyze client feedback to identify areas for improvement and suggest changes for implementation.\r\nProvide clients with resources, training opportunities, and support to maximize their use of the company's products and services.\r\nPlan and facilitate regular check-ins with clients to ensure they are achieving their desired outcomes and review program status and deliverables.\r\nGuide teams through the delivery process by providing project plans, reviewing timelines, ensuring an understanding of deliverables, and tracking progress within tools and systems.\r\nUtilize analytical tools and reports to track program progress, performance, and areas for improvement or investigation.\r\nIdentify and diagnose underlying issues that impact overall program success and develop insights and proposed solutions.\r\nDerive insights from customer data and identify areas for investigation to ensure successful delivery.\r\nQualifications\r\nBachelor's degree in Energy, Sustainability, Business, Marketing, or a related field.\r\nExperience in program management or project management.\r\nUnderstanding of client relationship management and client success principles.\r\nExcellent communication (oral and written) and interpersonal skills.\r\nDemonstrates the desire to learn, be inquisitive, and work collaboratively with internal teams.\r\nDemonstrates the ability to discuss technical topics and understand technical questions from customers to properly address and resolve.\r\nStrong problem-solving and analytical abilities with a proactive mindset to uncover trends and areas for improvement.\r\nAbility to work collaboratively with cross-functional teams.\r\nExperience with CRM software and client success tools.\r\nDemonstrates a high level of responsiveness and commitment to client program success.\r\nPreferred Skills\r\nFamiliarity with client success metrics and KPIs.\r\nCertification in client success or program management (e.g., Certified Client Success Manager, PMP).\r\nProficiency with software tools, including Microsoft Excel, PowerPoint, Outlook, OneNote, etc, required to complete all tasks and responsibilities effectively.\r\nStrong data driven mind-set with an ability to make quick decisions.\r\nProcess driven with meticulous attention to detail.\r\nProblem solver with minimum supervision.\r\nDemonstrates functional knowledge and understanding of electric and gas commodity products, RTO and utility programs, renewable and sustainability offerings, behind the meter technology, energy data analytics, vendor capabilities, etc.\r\nTitle and compensation will be commensurate with experience.\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:49:46.521Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Program Manager","description":"Client Program Manager Job Overview: We are seeking a proactive and relationship-focused Client Program Manager to join our team. The ideal candidate will be responsible for overseeing client programs, ensuring client satisfaction, and driving client success through management of internal teams and timelines. This role involves developing strong client relationships, understanding technical details at a high level, and collaborating with various teams to deliver client solutions. The ideal candidate will be responsible for overseeing and optimizing client programs, adhering to process to ensure timely delivery and effective communication, and taking ownership and accountability of client deliverables.\r\nKey Responsibilities\r\nDevelop and manage client programs that align with the organization's goals and objectives by adhering to the defined scope of work and established OSP processes.\r\nBuild and maintain strong relationships with clients to ensure their satisfaction and success.\r\nServe as the primary point of contact for clients, address their needs and concerns and escalating where necessary\r\nOversee and plan for all aspects of delivery (externally and internally) of client programs and ensures timely and high-quality execution through continuous process monitoring, review of deliverables, engagement with technical and delivery teams, and escalation as called for and necessary.\r\nCollaborate with other client program managers, sales, marketing, and product teams to deliver programs, build customer relationships, and ensure seamless client onboarding and program implementation.\r\nUtilize internal tools to create project plans and tasks for teams to conduct work on the appropriate timeline.\r\nMonitor and analyze client feedback to identify areas for improvement and suggest changes for implementation.\r\nProvide clients with resources, training opportunities, and support to maximize their use of the company's products and services.\r\nPlan and facilitate regular check-ins with clients to ensure they are achieving their desired outcomes and review program status and deliverables.\r\nGuide teams through the delivery process by providing project plans, reviewing timelines, ensuring an understanding of deliverables, and tracking progress within tools and systems.\r\nUtilize analytical tools and reports to track program progress, performance, and areas for improvement or investigation.\r\nIdentify and diagnose underlying issues that impact overall program success and develop insights and proposed solutions.\r\nDerive insights from customer data and identify areas for investigation to ensure successful delivery.\r\nQualifications\r\nBachelor's degree in Energy, Sustainability, Business, Marketing, or a related field.\r\nExperience in program management or project management.\r\nUnderstanding of client relationship management and client success principles.\r\nExcellent communication (oral and written) and interpersonal skills.\r\nDemonstrates the desire to learn, be inquisitive, and work collaboratively with internal teams.\r\nDemonstrates the ability to discuss technical topics and understand technical questions from customers to properly address and resolve.\r\nStrong problem-solving and analytical abilities with a proactive mindset to uncover trends and areas for improvement.\r\nAbility to work collaboratively with cross-functional teams.\r\nExperience with CRM software and client success tools.\r\nDemonstrates a high level of responsiveness and commitment to client program success.\r\nPreferred Skills\r\nFamiliarity with client success metrics and KPIs.\r\nCertification in client success or program management (e.g., Certified Client Success Manager, PMP).\r\nProficiency with software tools, including Microsoft Excel, PowerPoint, Outlook, OneNote, etc, required to complete all tasks and responsibilities effectively.\r\nStrong data driven mind-set with an ability to make quick decisions.\r\nProcess driven with meticulous attention to detail.\r\nProblem solver with minimum supervision.\r\nDemonstrates functional knowledge and understanding of electric and gas commodity products, RTO and utility programs, renewable and sustainability offerings, behind the meter technology, energy data analytics, vendor capabilities, etc.\r\nTitle and compensation will be commensurate with experience.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:49:46.521Z","dateModified":"2026-08-08T01:49:46.521Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"167d41bb85394a48cc913d6c"},"url":"https://jobsearcher.com/jobs/167d41bb85394a48cc913d6c"}}