{"schemaVersion":"jobsearcher.job.v1","id":"164e437db24e2c0512db4acf","url":"https://jobsearcher.com/jobs/164e437db24e2c0512db4acf","canonicalUrl":"https://jobsearcher.com/jobs/164e437db24e2c0512db4acf","title":"Program Manager","description":"Title: Program Manager - SettlementLocation: Richmond, VA/ Riverwoods, IL (Hybrid – 3 Days a week)Duration: 6+ Months of ContractThe Program Manager will support the Settlement Support team within a global payment network (GPN), focusing on the identification, review, cataloging, and processing of legal mail that may impact settlement activities for GPN participants.The role requires strong operational judgment, attention to detail, and the ability to manage sensitive legal and financial documentation. The ideal candidate will have experience in payments, banking operations, settlement, financial services, legal operations, or a highly regulated operational environment.Key ResponsibilitiesIdentify and review settlement-related legal mail received through a digitized mail database.Classify and catalog legal documents, including liens, levies, garnishments, and court-order holds.Assess documentation to determine the appropriate operational action based on established procedures and requirements.Initiate and track settlement-related actions resulting from legal orders or regulatory requirements.Maintain accurate case records, documentation, and status updates within internal systems.Coordinate with Settlement Operations, Legal, Compliance, Risk, and other internal stakeholders to resolve issues and complete required actions.Monitor outstanding cases and ensure time-sensitive legal requests are processed within established service-level requirements.Escalate complex, incomplete, or high-risk cases to the appropriate teams for review.Perform quality checks to ensure accuracy and completeness of legal mail processing.Identify recurring issues and opportunities to improve settlement support processes and workflows.Prepare operational reports, status updates, and metrics for management and stakeholders.Ensure all activities comply with internal policies, regulatory requirements, and data-handling standards.Support process documentation, training materials, and continuous improvement initiatives.Required Qualifications5+ years of experience in payments, banking operations, settlement operations, financial services, legal operations, compliance operations, or a related field.Experience working with sensitive financial, legal, or regulatory documentation.Strong ability to review, interpret, classify, and accurately process high-volume documentation.Experience with case management, workflow management, ticketing systems, or operational databases.Strong analytical, organizational, and problem-solving skills.Excellent attention to detail and ability to manage multiple time-sensitive cases.Strong written and verbal communication skills.Ability to work effectively with cross-functional teams in a highly regulated environment.Proficiency with Microsoft Office, Excel, and enterprise workflow/database applications.Preferred QualificationsExperience with liens, levies, garnishments, court orders, legal holds, or regulatory requests.Experience in payment networks, card payments, banking, merchant services, or settlement operations.Knowledge of payment settlement processes and financial transaction workflows.Experience working with Legal, Compliance, Risk, or Regulatory teams.Program or project management experience in financial services.Experience with process improvement, operational controls, and risk management.Bachelor's degree in Business, Finance, Legal Studies, Operations, or a related discipline.“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”","company":"Mindlance","rawCompany":"mindlance","city":"Deerfield","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-23T03:37:37.859Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"}],"industries":[{"code":"522320","title":"Financial Transactions Processing, Reserve, and Clearinghouse Activities","slug":"financial-transactions-processing-reserve-and-clearinghouse-activities"},{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"541191","title":"Title Abstract and Settlement Offices","slug":"title-abstract-and-settlement-offices"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Title: Program Manager - SettlementLocation: Richmond, VA/ Riverwoods, IL (Hybrid – 3 Days a week)Duration: 6+ Months of ContractThe Program Manager will support the Settlement Support team within a global payment network (GPN), focusing on the identification, review, cataloging, and processing of legal mail that may impact settlement activities for GPN participants.The role requires strong operational judgment, attention to detail, and the ability to manage sensitive legal and financial documentation. The ideal candidate will have experience in payments, banking operations, settlement, financial services, legal operations, or a highly regulated operational environment.Key ResponsibilitiesIdentify and review settlement-related legal mail received through a digitized mail database.Classify and catalog legal documents, including liens, levies, garnishments, and court-order holds.Assess documentation to determine the appropriate operational action based on established procedures and requirements.Initiate and track settlement-related actions resulting from legal orders or regulatory requirements.Maintain accurate case records, documentation, and status updates within internal systems.Coordinate with Settlement Operations, Legal, Compliance, Risk, and other internal stakeholders to resolve issues and complete required actions.Monitor outstanding cases and ensure time-sensitive legal requests are processed within established service-level requirements.Escalate complex, incomplete, or high-risk cases to the appropriate teams for review.Perform quality checks to ensure accuracy and completeness of legal mail processing.Identify recurring issues and opportunities to improve settlement support processes and workflows.Prepare operational reports, status updates, and metrics for management and stakeholders.Ensure all activities comply with internal policies, regulatory requirements, and data-handling standards.Support process documentation, training materials, and continuous improvement initiatives.Required Qualifications5+ years of experience in payments, banking operations, settlement operations, financial services, legal operations, compliance operations, or a related field.Experience working with sensitive financial, legal, or regulatory documentation.Strong ability to review, interpret, classify, and accurately process high-volume documentation.Experience with case management, workflow management, ticketing systems, or operational databases.Strong analytical, organizational, and problem-solving skills.Excellent attention to detail and ability to manage multiple time-sensitive cases.Strong written and verbal communication skills.Ability to work effectively with cross-functional teams in a highly regulated environment.Proficiency with Microsoft Office, Excel, and enterprise workflow/database applications.Preferred QualificationsExperience with liens, levies, garnishments, court orders, legal holds, or regulatory requests.Experience in payment networks, card payments, banking, merchant services, or settlement operations.Knowledge of payment settlement processes and financial transaction workflows.Experience working with Legal, Compliance, Risk, or Regulatory teams.Program or project management experience in financial services.Experience with process improvement, operational controls, and risk management.Bachelor's degree in Business, Finance, Legal Studies, Operations, or a related discipline.“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”","datePosted":"2026-08-23T03:37:37.859Z","dateModified":"2026-08-23T03:37:37.859Z","hiringOrganization":{"@type":"Organization","name":"Mindlance","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Deerfield","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"164e437db24e2c0512db4acf"},"url":"https://jobsearcher.com/jobs/164e437db24e2c0512db4acf"}}