Senior Digital Product Manager – Customer Platforms (Mobile Focus)

Senior Digital Product Manager – Customer Platforms (Mobile Focus)Location: Irving, TX (Hybrid – 3 days onsite: Monday–Wednesday)OverviewWe are seeking a seasoned Senior Digital Product Manager to lead the development of customer-facing and franchise-facing applications within a fast-growing home services ecosystem. This role will focus on building mobile-first experiences (iOS & Android) that power customer engagement, membership programs, and service booking journeys.The ideal candidate brings deep experience delivering end-to-end digital products—from concept to deployment on the Apple App Store and Google Play Store—with a strong understanding of data-driven personalization, platform integrations, and user experience optimization.Key ResponsibilitiesOwn and drive the end-to-end product lifecycle across multiple initiatives including Customer Portal, Franchise Portal, and Membership PlatformLead development of mobile applications (iOS & Android) focused on service booking, customer profiles, and personalized recommendationsDefine and manage product roadmap, epics, features, and user stories, ensuring alignment with business goals and customer needsCollaborate closely with engineering, UX/UI, QA, and business stakeholders to deliver scalable and intuitive applicationsOversee mobile app releases, including App Store & Play Store submission, compliance, and version managementEnsure seamless data flow across systems (customer data, service history, membership status, scheduling systems, APIs)Drive AI-driven initiatives such as call handling, appointment scheduling, and personalized recommendationsLeverage analytics, user behavior data, and feedback loops to continuously improve customer engagement and conversion ratesAct as a key liaison between business, franchise stakeholders, and technology teamsRequired Qualifications10+ years of experience in Product Management, with strong focus on customer-facing digital productsProven experience delivering mobile applications (iOS & Android) from inception to App Store/Play Store deploymentExperience working on platform-based products such as customer portals, booking systems, or membership platformsStrong understanding of data flows, APIs, integrations, and system architectureHands-on experience with Agile methodologies (Scrum/Kanban) and backlog managementAbility to translate business requirements into scalable product solutionsPreferred QualificationsExperience in home services, marketplace platforms, or franchise-based business modelsExposure to AI/automation use cases (chatbots, scheduling, customer engagement tools)Experience working with customer data platforms (CDP), CRM systems, or personalization enginesStrong collaboration with UX teams to build intuitive, mobile-first user experiencesKey SkillsProduct Strategy & ExecutionMobile App Lifecycle (iOS & Android)Customer Experience & Journey OptimizationData Flow & API Integration UnderstandingAgile Product ManagementStakeholder & Franchise ManagementAI/Automation in Customer Engagement