{"schemaVersion":"jobsearcher.job.v1","id":"1623888fe64ab24378065962","url":"https://jobsearcher.com/jobs/1623888fe64ab24378065962","canonicalUrl":"https://jobsearcher.com/jobs/1623888fe64ab24378065962","title":"Help Desk Support Specialist","description":"Position Overview:We are seeking a proactive and customer-focused\r\nHelp Desk Support Specialist\r\nto join our team. This full-time role involves managing helpdesk tickets, supporting end users, and handling the staging and deployment of hardware and new hire packages. The ideal candidate will have strong experience with Microsoft Office 365, end user hardware support, excellent problem-solving skills, and the ability to communicate effectively with both customers and team members.\r\nKey Responsibilities:Manage and resolve helpdesk tickets in a timely and professional manner.\r\nProvide remote and on-site support for end users, including troubleshooting hardware and software issues.\r\nStage, build, and deploy desktops, laptops, thin clients, and peripherals.\r\nPrepare and deliver new hire packages including monitors, keyboards/mice, webcams, docks, headsets, and other accessories.\r\nMaintain accurate documentation of support activities and asset inventory.\r\nCollaborate with team members to ensure consistent service delivery and knowledge sharing.\r\nPeriodically travel to customer sites for hands-on support and installations.\r\nCommunicate clearly and effectively with customers and internal teams, both verbally and in writing.\r\nRequired Qualifications:Proven experience in end-user support and helpdesk operations.\r\nProficiency with Microsoft Office 365 administration and troubleshooting.\r\nStrong understanding of desktop/laptop hardware and peripheral setup.\r\nExcellent problem-solving and analytical skills.\r\nAbility to work independently and as part of a collaborative team.\r\nStrong verbal and written communication skills.\r\nValid driver's license and willingness to travel to customer sites as needed.\r\nPreferred Qualifications:Experience with thin client environments.\r\nFamiliarity with ticketing systems (e.g., ConnectWise).\r\nIT certifications (e.g., CompTIA A+, Microsoft 365 Certified) are a plus.#J-18808-Ljbffr","company":"Socketdev","rawCompany":"socketdev","city":"Dayton","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-14T02:12:00.204Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Support Specialist","description":"Position Overview:We are seeking a proactive and customer-focused\r\nHelp Desk Support Specialist\r\nto join our team. This full-time role involves managing helpdesk tickets, supporting end users, and handling the staging and deployment of hardware and new hire packages. The ideal candidate will have strong experience with Microsoft Office 365, end user hardware support, excellent problem-solving skills, and the ability to communicate effectively with both customers and team members.\r\nKey Responsibilities:Manage and resolve helpdesk tickets in a timely and professional manner.\r\nProvide remote and on-site support for end users, including troubleshooting hardware and software issues.\r\nStage, build, and deploy desktops, laptops, thin clients, and peripherals.\r\nPrepare and deliver new hire packages including monitors, keyboards/mice, webcams, docks, headsets, and other accessories.\r\nMaintain accurate documentation of support activities and asset inventory.\r\nCollaborate with team members to ensure consistent service delivery and knowledge sharing.\r\nPeriodically travel to customer sites for hands-on support and installations.\r\nCommunicate clearly and effectively with customers and internal teams, both verbally and in writing.\r\nRequired Qualifications:Proven experience in end-user support and helpdesk operations.\r\nProficiency with Microsoft Office 365 administration and troubleshooting.\r\nStrong understanding of desktop/laptop hardware and peripheral setup.\r\nExcellent problem-solving and analytical skills.\r\nAbility to work independently and as part of a collaborative team.\r\nStrong verbal and written communication skills.\r\nValid driver's license and willingness to travel to customer sites as needed.\r\nPreferred Qualifications:Experience with thin client environments.\r\nFamiliarity with ticketing systems (e.g., ConnectWise).\r\nIT certifications (e.g., CompTIA A+, Microsoft 365 Certified) are a plus.#J-18808-Ljbffr","datePosted":"2026-08-14T02:12:00.204Z","dateModified":"2026-08-14T02:12:00.204Z","hiringOrganization":{"@type":"Organization","name":"Socketdev","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dayton","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1623888fe64ab24378065962"},"url":"https://jobsearcher.com/jobs/1623888fe64ab24378065962"}}