{"schemaVersion":"jobsearcher.job.v1","id":"15e4e4ec9045dfd86c0c68d6","url":"https://jobsearcher.com/jobs/15e4e4ec9045dfd86c0c68d6","canonicalUrl":"https://jobsearcher.com/jobs/15e4e4ec9045dfd86c0c68d6","title":"Call Center Associate","description":"Position: Call Center Associate\nLocation: Augusta GA - Onsite role from Day 1\nDuration: Long Term Contract\nJob Summary\nWe are seeking a dynamic and energetic Customer Service Retention Specialist to join our team! In this vital role, you will be the frontline ambassador for our brand, dedicated to building lasting relationships with clients and ensuring their continued satisfaction. Your enthusiasm and proactive approach will help retain valued customers, resolve issues efficiently, and promote a positive experience at every touchpoint. If you thrive in fast-paced environments, excel at communication, and enjoy problem-solving, this is the perfect opportunity to make a meaningful impact while developing your career in customer support.\nDuties\nEngage with customers via phone, email, and chat to understand their needs and address concerns promptly.\nUse active listening skills to identify opportunities for retention and upselling, ensuring client satisfaction.\nMaintain detailed records of customer interactions through accurate data entry within our CRM system.\nProvide technical support and troubleshoot issues related to products or services, demonstrating strong computer proficiency.\nConduct outbound calls to follow up with clients, gather feedback, and promote new offerings or solutions.\nApply excellent phone etiquette and communication skills to foster trust and rapport with diverse clients.\nCollaborate with sales and client services teams to develop tailored retention strategies that meet individual customer needs.\nAnalyze customer data to identify trends, potential churn risks, and opportunities for improvement.\nHandle cash transactions accurately when necessary, ensuring proper cash handling procedures are followed.\nDemonstrate bilingual capabilities when engaging with multilingual clients to enhance service accessibility.\nExperience\nProven experience in customer support or call center roles, preferably within a client-focused environment.\nStrong background in sales or upselling techniques that drive customer retention efforts.\nProficiency in Microsoft Office suite (Word, Excel, Outlook) for documentation and reporting purposes.\nExcellent communication skills—both written and verbal—in English; bilingual abilities are a plus.\nDemonstrated ability to handle high call volumes while maintaining professionalism and patience.\nExperience with data entry, analysis skills, and using CRM or similar customer management tools.\nFamiliarity with technical troubleshooting or product support is advantageous.\nStrong organizational skills with the ability to multitask effectively in a fast-paced setting.\nKnowledge of phone etiquette best practices and outbound calling strategies.\nJoin us as a Customer Service Retention Specialist where your enthusiasm fuels exceptional service! Be part of a vibrant team committed to delivering outstanding client experiences through proactive engagement, problem-solving expertise, and genuine care—helping us build loyal relationships that last!\nPay: $17.00 per hour\nWork Location: In person","company":"Mango Analytics","rawCompany":"mango analytics","city":"Augusta","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-08-06T15:42:41.559Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Call Center Associate","description":"Position: Call Center Associate\nLocation: Augusta GA - Onsite role from Day 1\nDuration: Long Term Contract\nJob Summary\nWe are seeking a dynamic and energetic Customer Service Retention Specialist to join our team! In this vital role, you will be the frontline ambassador for our brand, dedicated to building lasting relationships with clients and ensuring their continued satisfaction. Your enthusiasm and proactive approach will help retain valued customers, resolve issues efficiently, and promote a positive experience at every touchpoint. If you thrive in fast-paced environments, excel at communication, and enjoy problem-solving, this is the perfect opportunity to make a meaningful impact while developing your career in customer support.\nDuties\nEngage with customers via phone, email, and chat to understand their needs and address concerns promptly.\nUse active listening skills to identify opportunities for retention and upselling, ensuring client satisfaction.\nMaintain detailed records of customer interactions through accurate data entry within our CRM system.\nProvide technical support and troubleshoot issues related to products or services, demonstrating strong computer proficiency.\nConduct outbound calls to follow up with clients, gather feedback, and promote new offerings or solutions.\nApply excellent phone etiquette and communication skills to foster trust and rapport with diverse clients.\nCollaborate with sales and client services teams to develop tailored retention strategies that meet individual customer needs.\nAnalyze customer data to identify trends, potential churn risks, and opportunities for improvement.\nHandle cash transactions accurately when necessary, ensuring proper cash handling procedures are followed.\nDemonstrate bilingual capabilities when engaging with multilingual clients to enhance service accessibility.\nExperience\nProven experience in customer support or call center roles, preferably within a client-focused environment.\nStrong background in sales or upselling techniques that drive customer retention efforts.\nProficiency in Microsoft Office suite (Word, Excel, Outlook) for documentation and reporting purposes.\nExcellent communication skills—both written and verbal—in English; bilingual abilities are a plus.\nDemonstrated ability to handle high call volumes while maintaining professionalism and patience.\nExperience with data entry, analysis skills, and using CRM or similar customer management tools.\nFamiliarity with technical troubleshooting or product support is advantageous.\nStrong organizational skills with the ability to multitask effectively in a fast-paced setting.\nKnowledge of phone etiquette best practices and outbound calling strategies.\nJoin us as a Customer Service Retention Specialist where your enthusiasm fuels exceptional service! Be part of a vibrant team committed to delivering outstanding client experiences through proactive engagement, problem-solving expertise, and genuine care—helping us build loyal relationships that last!\nPay: $17.00 per hour\nWork Location: In person","datePosted":"2026-08-06T15:42:41.559Z","dateModified":"2026-08-06T15:42:41.559Z","hiringOrganization":{"@type":"Organization","name":"Mango Analytics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Augusta","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"15e4e4ec9045dfd86c0c68d6"},"url":"https://jobsearcher.com/jobs/15e4e4ec9045dfd86c0c68d6"}}