Assistant Retail Experience Manager

JOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTMLVirgina Beach, VirginiaRetail - Store AssociatesFranchiseJob DescriptionOur CompanyOverviewWe believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.ResponsibilitiesAs an Assistant Retail Experience Manager, you will work to support the Retail Experience Manager in the day-to-day and long-term success of retail staff. This position will help build the best customer experience by focusing on what matters most, the team. You will assist with recruiting, onboarding, scheduling, coaching, performance management, training, and education of our Retail Sales Associates, or Outfitters, as we call them.QualificationsAvailable to work a flexible schedule, including days, evenings, weekends, and holidaysDemonstrated leadership ability with at least 1 year of retail experience in a customer-facing sales settingPassion for managing, training, motivating employeesCan own and manage administrative tasks, customer interactions and a fast paced environment while staying organizedFosters growth of others through recognition, coaching and development opportunitiesPromotes individual and team performance by setting expectations, delegating and by providing tools and resourcesBuilds and maintains trust from staff and customers by using sound judgementPassionate, positive, self-motivated and detail-orientedCollaborative and customer-centricWilling to go above and beyond when neededCommunicate professionally with customers and teamDeliver the best customer experience by creating a positive staff culture with a focus on performance management and educationSupport all Fleet Feet initiatives, activities and functionsPerksHigh energy and fun atmosphereTraining and advancement opportunities within the Fleet Feet brandCommunity involvement and community service activitiesTraining Program and Product DiscountsPassionate team membersFleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.