{"schemaVersion":"jobsearcher.job.v1","id":"15bd72b5b400195c18d8d6a3","url":"https://jobsearcher.com/jobs/15bd72b5b400195c18d8d6a3","canonicalUrl":"https://jobsearcher.com/jobs/15bd72b5b400195c18d8d6a3","title":"Customer Quality Engineer","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\nCustomer Quality Engineer Jupiter, FL, US\nPOSITION: Customer Quality Engineer\nLOCATION: Jupiter, FL\nJOB SUMMARY Primary focal point for all Customer Facing Quality / Improvement items. Responsible to drive the internal PSM teams as needed to ensure timely resolution and communication back to customer.\nESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions of the job include, but are not limited to, the following:\nDrive improvement of the PSM Customer Experience through development and collaboration with other PSM global sites on CX metrics, measurement methods and tools, product and service issue resolution methods and tracking.\nOwn customer feedback management including timeliness and adequacy of resolution.\nManage customer event survey process, working with Project Management team for issuance and collection of customer feedback surveys.\nManage interpretation and organizational response to customer surveys and complaints, including shepherding necessary actions through any forms of RC/CA mechanisms.\nInteract with PSM Sales, Product Quality, Field Service and Service Engineering for resolution of customer-facing issues and communication back to the customer where required.\nLiaise with Engineering to ensure Customer requests are supported in a timely manner.\nCoordinate / manage Customer Information Letter (CIL) process, including approval of both Internal and External CILs and communication of External CILs to customers.\nSupport onsite Customer Visits as needed.\nOther duties as assigned.\nMINIMUM REQUIREMENTS Education & Training Bachelor’s Degree in Business Administration, Engineering or another relevant field.\nMust complete EHS assigned regulatory training for work area as described by PSM’s EHS Training Matrix.\nSkills/Experience 3+ years of experience in a customer facing quality role, 5-7 years preferred\n3+ years of experience in an engineering, manufacturing, or technology industry preferred\nDemonstrates ownership, pride and the resilience required to see tasks through to completion with closing speed.\nTeam-oriented, able to align personal and department activities to support the objectives of the business.\nExcellent written and verbal communication skills.\nOutstanding interpersonal and organizational skills required\nProficiency in Microsoft Office, Word, Excel and PowerPoint is required.\nTravel may be required on an as-needed basis.\nEqual Opportunity Employer Veterans/Disabled\n\n#J-18808-Ljbffr","company":"Automatic Data Processing","rawCompany":"automatic data processing","city":"Tallahassee","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-10-30T03:41:17.585Z","occupations":[{"code":"11-3051.01","title":"Quality Control Systems Managers","slug":"quality-control-systems-managers"},{"code":"19-4099.01","title":"Quality Control Analysts","slug":"quality-control-analysts"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"333613","title":"Mechanical Power Transmission Equipment Manufacturing","slug":"mechanical-power-transmission-equipment-manufacturing"},{"code":"333996","title":"Fluid Power Pump and Motor Manufacturing","slug":"fluid-power-pump-and-motor-manufacturing"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Quality Engineer","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\nCustomer Quality Engineer Jupiter, FL, US\nPOSITION: Customer Quality Engineer\nLOCATION: Jupiter, FL\nJOB SUMMARY Primary focal point for all Customer Facing Quality / Improvement items. Responsible to drive the internal PSM teams as needed to ensure timely resolution and communication back to customer.\nESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions of the job include, but are not limited to, the following:\nDrive improvement of the PSM Customer Experience through development and collaboration with other PSM global sites on CX metrics, measurement methods and tools, product and service issue resolution methods and tracking.\nOwn customer feedback management including timeliness and adequacy of resolution.\nManage customer event survey process, working with Project Management team for issuance and collection of customer feedback surveys.\nManage interpretation and organizational response to customer surveys and complaints, including shepherding necessary actions through any forms of RC/CA mechanisms.\nInteract with PSM Sales, Product Quality, Field Service and Service Engineering for resolution of customer-facing issues and communication back to the customer where required.\nLiaise with Engineering to ensure Customer requests are supported in a timely manner.\nCoordinate / manage Customer Information Letter (CIL) process, including approval of both Internal and External CILs and communication of External CILs to customers.\nSupport onsite Customer Visits as needed.\nOther duties as assigned.\nMINIMUM REQUIREMENTS Education & Training Bachelor’s Degree in Business Administration, Engineering or another relevant field.\nMust complete EHS assigned regulatory training for work area as described by PSM’s EHS Training Matrix.\nSkills/Experience 3+ years of experience in a customer facing quality role, 5-7 years preferred\n3+ years of experience in an engineering, manufacturing, or technology industry preferred\nDemonstrates ownership, pride and the resilience required to see tasks through to completion with closing speed.\nTeam-oriented, able to align personal and department activities to support the objectives of the business.\nExcellent written and verbal communication skills.\nOutstanding interpersonal and organizational skills required\nProficiency in Microsoft Office, Word, Excel and PowerPoint is required.\nTravel may be required on an as-needed basis.\nEqual Opportunity Employer Veterans/Disabled\n\n#J-18808-Ljbffr","datePosted":"2026-10-30T03:41:17.585Z","dateModified":"2026-10-30T03:41:17.585Z","hiringOrganization":{"@type":"Organization","name":"Automatic Data Processing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tallahassee","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"15bd72b5b400195c18d8d6a3"},"url":"https://jobsearcher.com/jobs/15bd72b5b400195c18d8d6a3"}}