Seasonal Client Success / Customer Service Representative

What's the role? Our Seasonal Client Success / Customer Service Representative will serve as the front desk and first point of contact for our Black Earth office during tax season. This individual will greet clients, answer phones, and provide administrative and light tax-related support to our partners and staff. This role is a key brand ambassador for the firm, delivering a welcoming and professional experience with every client interaction. Responsibilities include: Greeting and directing clients and visitors by phone, email, or in person Answering and routing incoming calls while providing excellent customer service Providing administrative support to the MBE team, including correspondence, coordinating appointments, scanning and assembling documents, handling office mail, and general front-desk coverage Assisting with the intake and delivery of tax documents and payments Supporting the tax team with basic tax-related tasks, such as organizing paperwork and assisting with the preparation and delivery of completed tax returns (1040 experience is a plus but not required) Maintaining a clean, organized, and welcoming front office environment What experience and skills do I need to be successful? Previous experience in a customer service, receptionist, or administrative support role preferred Some exposure to individual tax returns (1040s) or a tax office environment is helpful Strong communication and customer service skills for interacting with clients in person, over the phone, and via email Comfortable working daily in Microsoft Office products including Excel, Word, and Outlook Strong attention to detail, organization, and follow-through Friendly, professional demeanor with the ability to multitask in a fast-paced, seasonal environment What will my schedule look like? This role supports our office hours of MondayFriday, 8:30 a.m. 4:30 p.m., working an 8-hour shift each day. During the JanuaryApril tax season, this role will work every other Saturday (8:0012:00 or 9:001:00), offering the opportunity for additional income through overtime hours. This is a seasonal position, with training beginning in January and continuing through the end of tax season in April. How do I join? The first step is applying with your resume. Qualified candidates will then complete a phone screen with HR, followed by an interview with the MBE team. What else are you hiring for? View all MBE CPAs openings on our website or reach out to our lead recruiter, Jazmine Hoile, on LinkedIn. More about the MBE Affiliate Group: MBE CPAs is a team of accounting experts who use our industry-based knowledge to help others succeed in their financial journeys. We have expanded our services from accounting and tax to a full affiliate group supporting our clients across 19 office locations, including 13 in Wisconsin-Black Earth, Door County, Fort Atkinson, Mauston, Marshfield, Portage, Reedsburg, Sauk City, Sun Prairie, Tomah, Wausau, Wisconsin DellsLake Delton, and our corporate headquarters in Baraboo-along with offices in Phoenix, Goodyear, and Chandler, Arizona; Scottsbluff and Kimball, Nebraska; and Durango, Colorado.