{"schemaVersion":"jobsearcher.job.v1","id":"159e35d6d9a3f140df4b2dfc","url":"https://jobsearcher.com/jobs/159e35d6d9a3f140df4b2dfc","canonicalUrl":"https://jobsearcher.com/jobs/159e35d6d9a3f140df4b2dfc","title":"Relationship Manager","description":"The Compliance Solutions Relationship Manager (RM) serves as a strategic client advocate and trusted partner for a complex, high‑revenue portfolio of clients. The RM is accountable for relationship governance and overall relationship health, ensuring productive and collaborative partnerships that drive retention, satisfaction, and growth.\nAs the primary partner to the client’s executive sponsors, payroll leadership, and other senior stakeholders, the RM monitors and improves the end‑to‑end client experience through proactive engagement, strategic planning, and cross‑functional leadership across ADP.\nSuccess in this role requires a strong background in relationship management, customer success, business development, and executive engagement. Core measures of success include client retention, satisfaction, and revenue growth within the assigned book of business.\nKey Responsibilities Relationship Leadership & Client Advocacy Act as the strategic relationship owner for assigned clients, maintaining accountability for overall relationship health and outcomes.\nBuild deep knowledge of each client’s business objectives, priorities, compliance and payroll strategies, and both short and long‑term goals.\nServe as a trusted advisor to client executives by delivering insight, guidance, and recommendations aligned to their desired outcomes.\nIdentify and engage critical client stakeholders across HR, Payroll, IT, Operations, and Finance, to establish and maintaining strong relationships.\nShare relevant HCM and compliance industry insights tailored to each client’s needs.\nProactively identify opportunities to strengthen and expand the client relationship by connecting client needs and strategic priorities to ADP solutions; communicate value and outcomes to position Sales partners for effective expansion conversations.\nServe as the client's advocate within ADP.\nClient Experience & Governance Drive total client satisfaction by delivering a seamless, unified experience in partnership with internal ADP teams.\nAct as the bridge between the client and ADP, partnering closely with sales, service, implementation, product, finance, and leadership teams.\nDevelop and manage Client Account Success Plans to ensure clients realize the full value of their ADP solutions.\nLead Service Performance Reviews and Executive Client Briefings, aligning outcomes to contractual commitments and strategic objectives.\nProactively identify risks, obstacles, and adoption challenges; initiate timely interventions to optimize the client experience.\nIssue Management & Escalation Navigate complex and sensitive situations with professionalism and integrity.\nProactively address issues with transparency, accountability, and clear expectations, including de‑escalation when needed.\nCoordinate internal resources to drive resolution while maintaining a positive and trusted client relationship.\nContract Management & Growth Maintain a strong understanding of all aspects of client contracts, including terms and conditions, pricing, service level agreements, and service history, ensuring mutual contract compliance.\nFacilitate contract amendments and renewals, coordinating closely with internal partners to deliver a smooth and positive client experience.\nNegotiate contract terms that deliver balanced, positive outcomes for both the client and ADP.\nPartner with Sales to support revenue expansion opportunities, competitive defense, and solution alignment to client strategy.\nQualifications 8+ years of Customer Success, Strategic Account Management, Sales, or Consulting-style roles in HCM, Payroll, ERP, HR, or related software and services, supporting Fortune 100 companies.\nProven experience managing complex, high‑revenue accounts, including multi‑stakeholder executive environments.\nDemonstrated ability to identify expansion opportunities through consultative relationship management, aligning solutions to client strategy and opening pathways for Sales partnership.\nProven success delivering executive‑level presentations and briefings, including Service Reviews and strategic planning discussions.\nExperience partnering closely with Sales, Product, Finance, and Service leadership to drive client outcomes and long‑term value.\nAbility to translate complex solutions into a clear, compelling value proposition tailored to executive audiences.\nExperience influencing without authority in a matrixed organization.\nDemonstrated judgment and confidence navigating commercial conversations, including renewals, expansions, and competitive situations.\nTrack record of proactively mitigating client risk and improving retention and client satisfaction.\nComfort operating in ambiguity and managing change in a dynamic client environment.\nAbility to travel up to 40%.\nRemote role with a preference for candidates located near their client base and a major airport.\nPreferred Qualifications Understanding of compliance, payroll, HCM, or workforce‑related solutions, and how they support client risk mitigation and operational efficiency.\nExperience working in or supporting regulated industries (e.g., healthcare, financial services)\nFamiliarity with outcome-based success planning.\nProfessional certifications related to HR, Payroll, Customer Success, or Project Management.\nA college degree is preferred but not required; equivalent professional experience will be considered.\nBase salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. The compensation for this role is USD $86,600.00 - USD $161,600.00 / Year*.\nMedical\nDental\nVision\nLife Insurance\nMatched Retirement Savings\nWellness Program\nShort-and Long-Term Disability\nCharitable Contribution Match\nHolidays\nPersonal Days & Vacation\nPaid Volunteer Time Off\nand more.\n*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.\nA little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.\nDiversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.\nEthics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.\n\n#J-18808-Ljbffr","company":"Automatic Data Processing","rawCompany":"automatic data processing","city":"Dallas","state":"TX","isRemote":false,"isActive":true,"createdAt":"2026-10-18T03:39:37.985Z","occupations":[{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"11-9199.02","title":"Compliance Managers","slug":"compliance-managers"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541612","title":"Human Resources Consulting Services","slug":"human-resources-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Relationship Manager","description":"The Compliance Solutions Relationship Manager (RM) serves as a strategic client advocate and trusted partner for a complex, high‑revenue portfolio of clients. The RM is accountable for relationship governance and overall relationship health, ensuring productive and collaborative partnerships that drive retention, satisfaction, and growth.\nAs the primary partner to the client’s executive sponsors, payroll leadership, and other senior stakeholders, the RM monitors and improves the end‑to‑end client experience through proactive engagement, strategic planning, and cross‑functional leadership across ADP.\nSuccess in this role requires a strong background in relationship management, customer success, business development, and executive engagement. Core measures of success include client retention, satisfaction, and revenue growth within the assigned book of business.\nKey Responsibilities Relationship Leadership & Client Advocacy Act as the strategic relationship owner for assigned clients, maintaining accountability for overall relationship health and outcomes.\nBuild deep knowledge of each client’s business objectives, priorities, compliance and payroll strategies, and both short and long‑term goals.\nServe as a trusted advisor to client executives by delivering insight, guidance, and recommendations aligned to their desired outcomes.\nIdentify and engage critical client stakeholders across HR, Payroll, IT, Operations, and Finance, to establish and maintaining strong relationships.\nShare relevant HCM and compliance industry insights tailored to each client’s needs.\nProactively identify opportunities to strengthen and expand the client relationship by connecting client needs and strategic priorities to ADP solutions; communicate value and outcomes to position Sales partners for effective expansion conversations.\nServe as the client's advocate within ADP.\nClient Experience & Governance Drive total client satisfaction by delivering a seamless, unified experience in partnership with internal ADP teams.\nAct as the bridge between the client and ADP, partnering closely with sales, service, implementation, product, finance, and leadership teams.\nDevelop and manage Client Account Success Plans to ensure clients realize the full value of their ADP solutions.\nLead Service Performance Reviews and Executive Client Briefings, aligning outcomes to contractual commitments and strategic objectives.\nProactively identify risks, obstacles, and adoption challenges; initiate timely interventions to optimize the client experience.\nIssue Management & Escalation Navigate complex and sensitive situations with professionalism and integrity.\nProactively address issues with transparency, accountability, and clear expectations, including de‑escalation when needed.\nCoordinate internal resources to drive resolution while maintaining a positive and trusted client relationship.\nContract Management & Growth Maintain a strong understanding of all aspects of client contracts, including terms and conditions, pricing, service level agreements, and service history, ensuring mutual contract compliance.\nFacilitate contract amendments and renewals, coordinating closely with internal partners to deliver a smooth and positive client experience.\nNegotiate contract terms that deliver balanced, positive outcomes for both the client and ADP.\nPartner with Sales to support revenue expansion opportunities, competitive defense, and solution alignment to client strategy.\nQualifications 8+ years of Customer Success, Strategic Account Management, Sales, or Consulting-style roles in HCM, Payroll, ERP, HR, or related software and services, supporting Fortune 100 companies.\nProven experience managing complex, high‑revenue accounts, including multi‑stakeholder executive environments.\nDemonstrated ability to identify expansion opportunities through consultative relationship management, aligning solutions to client strategy and opening pathways for Sales partnership.\nProven success delivering executive‑level presentations and briefings, including Service Reviews and strategic planning discussions.\nExperience partnering closely with Sales, Product, Finance, and Service leadership to drive client outcomes and long‑term value.\nAbility to translate complex solutions into a clear, compelling value proposition tailored to executive audiences.\nExperience influencing without authority in a matrixed organization.\nDemonstrated judgment and confidence navigating commercial conversations, including renewals, expansions, and competitive situations.\nTrack record of proactively mitigating client risk and improving retention and client satisfaction.\nComfort operating in ambiguity and managing change in a dynamic client environment.\nAbility to travel up to 40%.\nRemote role with a preference for candidates located near their client base and a major airport.\nPreferred Qualifications Understanding of compliance, payroll, HCM, or workforce‑related solutions, and how they support client risk mitigation and operational efficiency.\nExperience working in or supporting regulated industries (e.g., healthcare, financial services)\nFamiliarity with outcome-based success planning.\nProfessional certifications related to HR, Payroll, Customer Success, or Project Management.\nA college degree is preferred but not required; equivalent professional experience will be considered.\nBase salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. The compensation for this role is USD $86,600.00 - USD $161,600.00 / Year*.\nMedical\nDental\nVision\nLife Insurance\nMatched Retirement Savings\nWellness Program\nShort-and Long-Term Disability\nCharitable Contribution Match\nHolidays\nPersonal Days & Vacation\nPaid Volunteer Time Off\nand more.\n*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.\nA little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.\nDiversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.\nEthics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.\n\n#J-18808-Ljbffr","datePosted":"2026-10-18T03:39:37.985Z","dateModified":"2026-10-18T03:39:37.985Z","hiringOrganization":{"@type":"Organization","name":"Automatic Data Processing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"159e35d6d9a3f140df4b2dfc"},"url":"https://jobsearcher.com/jobs/159e35d6d9a3f140df4b2dfc"}}