{"schemaVersion":"jobsearcher.job.v1","id":"158ceb7ffbadf0269cc491fd","url":"https://jobsearcher.com/jobs/158ceb7ffbadf0269cc491fd","canonicalUrl":"https://jobsearcher.com/jobs/158ceb7ffbadf0269cc491fd","title":"Remote Manager, Workforce Planning & Analytics","description":"Independence Pet Holdings is seeking a Manager of Workforce Management to lead forecasting, scheduling, real-time performance, and capacity planning for a high-volume pet insurance contact center. Remote – USA, with cross-functional partnership across operations, training, QA, analytics and technology. You will develop staffing models, intraday actions, dashboards, and executive reporting to optimize service levels, cost-to-serve, and agent experience while guiding a team of WFM professionals. #J-18808-Ljbffr","company":"Independence Pet Group","rawCompany":"independence pet group","isRemote":true,"isActive":false,"createdAt":"2026-10-22T13:18:55.367Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-3051.00","title":"Industrial Production Managers","slug":"industrial-production-managers"},{"code":"11-3121.00","title":"Human Resources Managers","slug":"human-resources-managers"}],"industries":[{"code":"812990","title":"All Other Personal Services","slug":"all-other-personal-services"},{"code":"812910","title":"Pet Care (except Veterinary) Services","slug":"pet-care-except-veterinary-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Manager, Workforce Planning & Analytics","description":"Independence Pet Holdings is seeking a Manager of Workforce Management to lead forecasting, scheduling, real-time performance, and capacity planning for a high-volume pet insurance contact center. Remote – USA, with cross-functional partnership across operations, training, QA, analytics and technology. You will develop staffing models, intraday actions, dashboards, and executive reporting to optimize service levels, cost-to-serve, and agent experience while guiding a team of WFM professionals. #J-18808-Ljbffr","datePosted":"2026-10-22T13:18:55.367Z","dateModified":"2026-10-22T13:18:55.367Z","hiringOrganization":{"@type":"Organization","name":"Independence Pet Group","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"158ceb7ffbadf0269cc491fd"},"url":"https://jobsearcher.com/jobs/158ceb7ffbadf0269cc491fd"}}