Patient Access Representative - Dental Registration

Job Summary: The Patient Access Representative – Dental Registration is responsible for supporting efficient and patient-centered front-end registration operations within the Dental Department. This role serves as a primary point of contact for patients by providing exceptional customer service, managing check-in/check-out functions, verifying demographic and insurance information, collecting applicable payments, scheduling appointments, and supporting continuity of care. The Patient Access Representative – Dental Registration promotes an overall culture of service excellence while maintaining compliance with Hamilton Health Center policies, procedures, HIPAA regulations, and Dental Department workflows. Benefits Offered: In addition to your base salary, you are also eligible to receive:Generous paid time offBirthday holiday and 7 paid holidaysMedical, Dental & Vision CoverageCompany-paid life insuranceRetirement Plan with matching opportunityEmployee Assistance Program Essential Functions: Provide a warm and professional greeting to all patients and visitors within the Dental DepartmentGuide patients through the registration and check-in/check-out processVerify and update patient demographic, guarantor, and insurance information at each visitCollect copayments and other applicable payments at the point of serviceSchedule follow-up dental appointments and assist with appointment coordinationAnswer incoming calls and appropriately route patient inquiries and messagesAssist patients with understanding financial responsibility and connect patients to advocacy resources as appropriateConfirm and verify insurance eligibility through online verification systems or telephone inquiriesOffer sliding fee one-time self-declaration for uninsured patients and support Sliding Fee Program processes as applicablePromote MyChart patient portal enrollment and assist patients with registration when appropriateObtain required patient signatures and maintain compliance with HIPAA regulations and confidentiality standardsSupport front-end office workflows, scanning, and administrative processes during normal operations and downtime proceduresProvide follow-up regarding unresolved patient questions or concerns to support continuity of care and service excellenceDemonstrate professionalism and excellent customer service to patients, providers, and staffSupport departmental productivity, quality, and operational goalsDemonstrate Hamilton Health Center workplace values: Innovation, Integrity, Quality, Accountability, Respect, Commitment, and InclusionPerform other job-related duties as assigned Minimum Education/Certifications: High School diploma or equivalent required Minimum Work Experience: Minimum of one (1) year of experience in a customer service-related position requiredMinimum of one (1) year of dental office experience requiredKnowledge of dental terminology and dental scheduling workflows Experience working with Electronic Medical Records (EMR), preferredProficiency in Microsoft Office applications preferredThis job description is a general outline of duties performed and is not to be construed as encompassing all duties performed within the position. All individuals selected for a position will undergo a background check appropriate for the position’s responsibilities.All About Hamilton Health CenterHamilton Health Center (Hamilton), established in 1969, is a Federally Qualified Health Center (FQHC) located in Harrisburg, PA. Hamilton continues to grow by taking a holistic and comprehensive approach to patient-centered care. Our mission is to improve the health of Central Pennsylvania’s residents by delivering high-quality, respectful, and patient-centered health and related social services that promote access, treatment, education, and prevention regardless of health, economic, or insurance status. Our vision is to be the premier community health clinic for the underinsured and uninsured, offering medical, dental, social, and related services, and to be a healthcare provider of choice in the Greater Harrisburg area. For more than 50 years, we have remained true to this mission. EOE