Shift Lead

DESCRIPTIONJob PurposeShift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.Duties & ResponsibilitiesComposure"Thinks on their feet" at all times regardless of internal or external pressuresInforms General Manager to all problems or unusual matters of significanceAssists Team Members at the point of sale (POS) with upsellingDelegationEnsures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operationsAssists in Team Member management during scheduled shifts Drive for ResultsSupports and adheres to company standards for operations, marketing/communications and brand identityEncourages Team Members on shift to exceed goals and complete all checklist tasks Ethics & ValuesFulfills cash handling and inventory reporting responsibilities with honestyIs trusted and relied upon with sensitive information from both their Team and General ManagerLives and promotes the culture, values, vision and mission of Smoothie King"Does things the right way" Exemplifies operational standards to Team Members when completing tasks around the store Guest FocusIs responsible for product and Guest Service experienceEnsures Guests purpose is met when smoothies are orderedGreets and engages with the Guest to provide a friendly experienceEnsures self and team on shift demonstrate "Guest comes first" attitudeBlends smoothie according to the recipe ticket for a consistent taste Self-DevelopmentIs willing and looking to take on new tasks outside of their roleAsks for feedback from General Manager Time ManagementShows up on time for workBalances personal life without interference to their work schedule at Smoothie KingTalks through checklist tasks with Team Members that need to be completed during the shift REQUIREMENTSAbility to lead both by example and direction in a fast-paced environmentAbility to follow procedures and willingness to comply with dress code requirementsAbility to keep the store clean and follow food safety regulationsAbility to move boxes, weighing up to 55 lbs throughout the storeAbility to position self to bend, reach and scoop through assigned shifts