{"schemaVersion":"jobsearcher.job.v1","id":"14874807dd9547e6a501fd97","url":"https://jobsearcher.com/jobs/14874807dd9547e6a501fd97","canonicalUrl":"https://jobsearcher.com/jobs/14874807dd9547e6a501fd97","title":"Payroll Specialist","description":"Payroll Support Representative -- Level IADP is hiring a Payroll Support Representative -- Level I. The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.\r\nClient Facing with Assigned Non-Comp Payroll Client Base\r\nWorks in an inbound phone support model\r\nProvides WFN/AutoPay Payroll Technology Support\r\nSupports General PR, HR - Benefit Questions\r\nSupports Payroll Processing Questions and Issues\r\nConducts Initial Issue Troubleshooting\r\nWorks with internal teams to resolve complex issues\r\nAt ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\r\nWe strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.\r\nResponsibilities:\r\nRespond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications. Provides application/navigation support.\r\nAssist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.\r\nPerforms new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.).\r\nAssists and supports Clients with Payroll processing questions and issues.\r\nUse on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.\r\nCollaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.\r\nEscalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client.\r\nCompletes complex projects including:\r\n1. Calculation updates, special reports, tax amendments, company setup, troubleshooting\r\n2. PTO, OT, Double Time, etc. researches historical data for adjustments needed\r\n3. Researches Benefit Accruals recalculates and imports corrections.\r\nAssists Client with tax changes for understanding, conducts research and follow-ups as needed.\r\nPerforms other related duties as assigned.\r\nOccasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year.\r\nFunctional Responsibility:\r\nProvides WFN/AutoPay Payroll Technology Support\r\nSupports General PR, HR - Benefit Questions\r\nSupports Payroll Processing Questions and Issues\r\nTypical Assignments:\r\nTypically will focus on smaller and/or less complex clients.\r\nComplexity may be measured by one or more of the following: # of employee, structure of client's PR Department, utilization of PR functionality, complexity of PR configuration, unique workflows, etc.\r\nDecision Making/Judgment:\r\nDecisions made are based on established processes and procedures. Exceptions are referred to manager or senior team members\r\nContact (Internal - External):\r\nInternal : work with other ADP Teams for escalations, issue resolution and collaboration with other service areas and collaboration with other service areas\r\nExternal:ADP Client Contact\r\nQualifications Required:\r\nEducation:\r\nBachelors Preferred. Completion of FPC (Fundamental Payroll Certification).\r\nExperience:\r\nMinimum 2 years of payroll processing experience. Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws.\r\nExpected to achieve a working knowledge of the following applications:\r\nWFN (Portal)\r\nPR Module, HR Module, TA Module\r\nWage Garnishments\r\nTax Registration\r\nTotal Tax Plus\r\nADP Reporting\r\nGLI\r\nADP Tools:\r\nSharePoint\r\nAutoPay Mainframe\r\nLUMIN\r\nAll internal tools to support the offering\r\nExposure to additional offerings:\r\nComp Benefits, Comp HR\r\nCOBRA\r\nFSA\r\n401k","company":"Automatic Data Processing","rawCompany":"automatic data processing","city":"Tempe","state":"AZ","isRemote":false,"isActive":true,"createdAt":"2026-04-09T07:59:46.439Z","occupations":[{"code":"43-3051.00","title":"Payroll and Timekeeping Clerks","slug":"payroll-and-timekeeping-clerks"},{"code":"43-3031.00","title":"Bookkeeping, Accounting, and Auditing Clerks","slug":"bookkeeping-accounting-and-auditing-clerks"},{"code":"43-4161.00","title":"Human Resources Assistants, Except Payroll and Timekeeping","slug":"human-resources-assistants-except-payroll-and-timekeeping"}],"industries":[{"code":"541214","title":"Payroll Services","slug":"payroll-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561330","title":"Professional Employer Organizations","slug":"professional-employer-organizations"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Payroll Specialist","description":"Payroll Support Representative -- Level IADP is hiring a Payroll Support Representative -- Level I. The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.\r\nClient Facing with Assigned Non-Comp Payroll Client Base\r\nWorks in an inbound phone support model\r\nProvides WFN/AutoPay Payroll Technology Support\r\nSupports General PR, HR - Benefit Questions\r\nSupports Payroll Processing Questions and Issues\r\nConducts Initial Issue Troubleshooting\r\nWorks with internal teams to resolve complex issues\r\nAt ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\r\nWe strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.\r\nResponsibilities:\r\nRespond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications. Provides application/navigation support.\r\nAssist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.\r\nPerforms new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.).\r\nAssists and supports Clients with Payroll processing questions and issues.\r\nUse on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.\r\nCollaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.\r\nEscalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client.\r\nCompletes complex projects including:\r\n1. Calculation updates, special reports, tax amendments, company setup, troubleshooting\r\n2. PTO, OT, Double Time, etc. researches historical data for adjustments needed\r\n3. Researches Benefit Accruals recalculates and imports corrections.\r\nAssists Client with tax changes for understanding, conducts research and follow-ups as needed.\r\nPerforms other related duties as assigned.\r\nOccasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year.\r\nFunctional Responsibility:\r\nProvides WFN/AutoPay Payroll Technology Support\r\nSupports General PR, HR - Benefit Questions\r\nSupports Payroll Processing Questions and Issues\r\nTypical Assignments:\r\nTypically will focus on smaller and/or less complex clients.\r\nComplexity may be measured by one or more of the following: # of employee, structure of client's PR Department, utilization of PR functionality, complexity of PR configuration, unique workflows, etc.\r\nDecision Making/Judgment:\r\nDecisions made are based on established processes and procedures. Exceptions are referred to manager or senior team members\r\nContact (Internal - External):\r\nInternal : work with other ADP Teams for escalations, issue resolution and collaboration with other service areas and collaboration with other service areas\r\nExternal:ADP Client Contact\r\nQualifications Required:\r\nEducation:\r\nBachelors Preferred. Completion of FPC (Fundamental Payroll Certification).\r\nExperience:\r\nMinimum 2 years of payroll processing experience. Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws.\r\nExpected to achieve a working knowledge of the following applications:\r\nWFN (Portal)\r\nPR Module, HR Module, TA Module\r\nWage Garnishments\r\nTax Registration\r\nTotal Tax Plus\r\nADP Reporting\r\nGLI\r\nADP Tools:\r\nSharePoint\r\nAutoPay Mainframe\r\nLUMIN\r\nAll internal tools to support the offering\r\nExposure to additional offerings:\r\nComp Benefits, Comp HR\r\nCOBRA\r\nFSA\r\n401k","datePosted":"2026-04-09T07:59:46.439Z","dateModified":"2026-04-09T07:59:46.439Z","hiringOrganization":{"@type":"Organization","name":"Automatic Data Processing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tempe","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"14874807dd9547e6a501fd97"},"url":"https://jobsearcher.com/jobs/14874807dd9547e6a501fd97"}}