{"schemaVersion":"jobsearcher.job.v1","id":"1484bc927e9a47f89dd3e4cc","url":"https://jobsearcher.com/jobs/1484bc927e9a47f89dd3e4cc","canonicalUrl":"https://jobsearcher.com/jobs/1484bc927e9a47f89dd3e4cc","title":"Sr. Tech Support Engineer (law exp required)","description":"The Sr. Tech Support Engineer offers expert-level technical support and training across a wide range of applications and technologies used within the firm. This position involves delivering superior, white-glove technical assistance and guidance to firm lawyers and staff, with a strong focus on understanding their needs and workflows to boost efficiency and client service. Exceptional technical and customer service skills are crucial.\n\nKey Responsibilities:\n\nDeliver personalized, white-glove support and coaching to lawyers and staff on firm applications, mobile devices, and IT security best practices.\nDevelop an in-depth understanding of business processes and firm applications to provide instruction, support, and advice to departments, practice groups, and teams for efficiency enhancement.\nCollaborate with teammates and other coworkers to identify and resolve issues and drive improvements.\nKeep professional skills current through relevant training and continuing education courses, applying and sharing these skills for departmental and firm-wide benefit.\nUphold high-quality standards within the team by supporting good practices and identifying areas for growth and improvement.\nEvaluate opportunities for application and process improvement, preparing documentation to share with team members, leadership, and other affected parties.\nStay ahead of technological trends and share insights with the law and technology community, adopting technology solutions relevant to legal practice.\n\nJob Duties:\n\nManage and triage incoming Service Desk tickets, providing regular follow-ups, maintaining detailed ticket work notes, and resolving tickets promptly.\nMaintain knowledge of supported hardware and software and understand how various departments, practice groups, and teams use them to support business processes.\nProvide Level II and Level III technical support, including installation/configuration, troubleshooting, and problem resolution for PCs, printers, applications, smartphones, mobile devices, telephones, remote access, and document transfers through all Service Desk support channels.\nDocument all support interactions and resolutions in the incident tracking database.\nManage multiple tasks from initiation to closure in an organized manner, including setting expectations, communicating progress and issues, identifying and escalating risks, and prioritizing tasks.\nProvide backup support for the IT Support Analyst team in the Service Desk call center.\nSeek opportunities to help attorneys and staff leverage existing technologies in their workflow, documenting successes for the benefit of others.\nMaintain awareness of and adherence to security measures, policies, methods, and procedures to safeguard enterprise systems, files, and firm data, promoting a culture that integrates information security into IT architecture and business processes.\nAssist with determining and documenting the support impacts of new technology and planned software upgrades as requested.\nCoordinate hardware repairs with outside vendors, monitor inventory levels, verify bills/invoices, and generate and maintain hardware and software inventories for the office.\nProvide support for all audio/visual needs within the local office, partnering with the Lead AV Specialist and colleagues in all offices to ensure meetings are set up on time and executed smoothly.\nTravel, provide after-hours support, and work non-business hours as necessary.\nAssist with other special projects, tasks, and/or support as assigned.","company":"Kinect","rawCompany":"kinect","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:37:22.508Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"23-2099.00","title":"Legal Support Workers, All Other","slug":"legal-support-workers-all-other"},{"code":"23-2011.00","title":"Paralegals and Legal Assistants","slug":"paralegals-and-legal-assistants"}],"industries":[{"code":"541110","title":"Offices of Lawyers","slug":"offices-of-lawyers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Tech Support Engineer (law exp required)","description":"The Sr. Tech Support Engineer offers expert-level technical support and training across a wide range of applications and technologies used within the firm. This position involves delivering superior, white-glove technical assistance and guidance to firm lawyers and staff, with a strong focus on understanding their needs and workflows to boost efficiency and client service. Exceptional technical and customer service skills are crucial.\n\nKey Responsibilities:\n\nDeliver personalized, white-glove support and coaching to lawyers and staff on firm applications, mobile devices, and IT security best practices.\nDevelop an in-depth understanding of business processes and firm applications to provide instruction, support, and advice to departments, practice groups, and teams for efficiency enhancement.\nCollaborate with teammates and other coworkers to identify and resolve issues and drive improvements.\nKeep professional skills current through relevant training and continuing education courses, applying and sharing these skills for departmental and firm-wide benefit.\nUphold high-quality standards within the team by supporting good practices and identifying areas for growth and improvement.\nEvaluate opportunities for application and process improvement, preparing documentation to share with team members, leadership, and other affected parties.\nStay ahead of technological trends and share insights with the law and technology community, adopting technology solutions relevant to legal practice.\n\nJob Duties:\n\nManage and triage incoming Service Desk tickets, providing regular follow-ups, maintaining detailed ticket work notes, and resolving tickets promptly.\nMaintain knowledge of supported hardware and software and understand how various departments, practice groups, and teams use them to support business processes.\nProvide Level II and Level III technical support, including installation/configuration, troubleshooting, and problem resolution for PCs, printers, applications, smartphones, mobile devices, telephones, remote access, and document transfers through all Service Desk support channels.\nDocument all support interactions and resolutions in the incident tracking database.\nManage multiple tasks from initiation to closure in an organized manner, including setting expectations, communicating progress and issues, identifying and escalating risks, and prioritizing tasks.\nProvide backup support for the IT Support Analyst team in the Service Desk call center.\nSeek opportunities to help attorneys and staff leverage existing technologies in their workflow, documenting successes for the benefit of others.\nMaintain awareness of and adherence to security measures, policies, methods, and procedures to safeguard enterprise systems, files, and firm data, promoting a culture that integrates information security into IT architecture and business processes.\nAssist with determining and documenting the support impacts of new technology and planned software upgrades as requested.\nCoordinate hardware repairs with outside vendors, monitor inventory levels, verify bills/invoices, and generate and maintain hardware and software inventories for the office.\nProvide support for all audio/visual needs within the local office, partnering with the Lead AV Specialist and colleagues in all offices to ensure meetings are set up on time and executed smoothly.\nTravel, provide after-hours support, and work non-business hours as necessary.\nAssist with other special projects, tasks, and/or support as assigned.","datePosted":"2026-04-12T20:37:22.508Z","dateModified":"2026-04-12T20:37:22.508Z","hiringOrganization":{"@type":"Organization","name":"Kinect","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1484bc927e9a47f89dd3e4cc"},"url":"https://jobsearcher.com/jobs/1484bc927e9a47f89dd3e4cc"}}