{"schemaVersion":"jobsearcher.job.v1","id":"147c5d865c43cffa7c3f859b","url":"https://jobsearcher.com/jobs/147c5d865c43cffa7c3f859b","canonicalUrl":"https://jobsearcher.com/jobs/147c5d865c43cffa7c3f859b","title":"Implementation Advisor","description":"About Us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n\nLearn more about us on our YouTube Channel or Blog Posts\nWho You Are:\n\nWe are looking for a Spanish-Speaking Advisor.\n\nAs an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company.\nRequirements:\nListen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.\nDevelop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.\nDesign, create and manage applications, and software integration/migration deployments.\nImplementation services are delivered within scope or manage any changes in project scope, plans.\nIdentify potential issues and collaborate with leadership when needed, to develop contingency\nWorking with other departments and personnel to ensure information on customer needs are communicated.\nFollow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.\nAssist in Educational webinars, workshops, and more.\nStaying up to date with product features and releases.\nIdentifies opportunities to streamline procedures, enhance revenue and improve product efficiency.\nUpdates customer journey playbooks.\nDemonstrate technical acumen to convert plans into workable solutions.\nCommunicate a passion for customer success with a team player attitude.\nMonitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).\nConduct analysis of approved customer content and create a transition plan or migration plan.\nAdvise customers on best practices, risks, and changes that impact institutional processes and timelines.\nResponsible for driving consulting milestones and achieving the agreed-upon implementation\nschedule.\nProvide guidance to customers to address critical and/or outstanding issues impacting the\nsuccessful Implementation.\nActively lead the consulting engagement throughout the implementation.\nDrive collaboration between internal functional teams and customers to achieve milestones and deliverables.\nHandle basic support requests during the implementation phase.\nDevelop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.\nAlways looking for ways to improve our onboarding delivery.\nMaintain product knowledge and consistent education.\nCross-training with other success functions.\nOther duties may be assigned and/or modified as business needs change\nResponsibilities:\nAssociate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.\n2-3 years of experience using HighLevel or other similar vertical solutions.\nStrong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.\nAbility to handle multiple tasks in a fast-paced environment.\nKnowledge of internal systems preferred (HighLevel, Freshdesk, etc.).\nStrong understanding and proficiency in software solutions and professional service offerings.\n2+ years of customer consulting work experience preferred.\n2+ years of marketing experience is a plus!\nStrong verbal and written communication skills.\nIT technical skills and platform integrations.\nExperience in managing a diverse group and training each according to company standards.\nGreat communication skills, verbal, written, and presentation capabilities with both customers and leadership.\nSelf-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.\nAbility to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.\nStrong analytical and organizational skills with superior attention to detail.\nAbility to produce high-quality documents, SOP’s and customer journey Playbooks.\nStrong computer literacy, including MS Office Suite, Internet applications, and comfort and ability\nThe salary range for this position is $43,000 - $52,000 Annually.\n\nEEO Statement:\n\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\nWe recommend that you review our Privacy Policy before submitting your application.\n\n#LI-Remote #LI-KN1\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Highlevel","rawCompany":"highlevel","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-08T14:03:20.099Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Advisor","description":"About Us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n\nLearn more about us on our YouTube Channel or Blog Posts\nWho You Are:\n\nWe are looking for a Spanish-Speaking Advisor.\n\nAs an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company.\nRequirements:\nListen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.\nDevelop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.\nDesign, create and manage applications, and software integration/migration deployments.\nImplementation services are delivered within scope or manage any changes in project scope, plans.\nIdentify potential issues and collaborate with leadership when needed, to develop contingency\nWorking with other departments and personnel to ensure information on customer needs are communicated.\nFollow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.\nAssist in Educational webinars, workshops, and more.\nStaying up to date with product features and releases.\nIdentifies opportunities to streamline procedures, enhance revenue and improve product efficiency.\nUpdates customer journey playbooks.\nDemonstrate technical acumen to convert plans into workable solutions.\nCommunicate a passion for customer success with a team player attitude.\nMonitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).\nConduct analysis of approved customer content and create a transition plan or migration plan.\nAdvise customers on best practices, risks, and changes that impact institutional processes and timelines.\nResponsible for driving consulting milestones and achieving the agreed-upon implementation\nschedule.\nProvide guidance to customers to address critical and/or outstanding issues impacting the\nsuccessful Implementation.\nActively lead the consulting engagement throughout the implementation.\nDrive collaboration between internal functional teams and customers to achieve milestones and deliverables.\nHandle basic support requests during the implementation phase.\nDevelop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.\nAlways looking for ways to improve our onboarding delivery.\nMaintain product knowledge and consistent education.\nCross-training with other success functions.\nOther duties may be assigned and/or modified as business needs change\nResponsibilities:\nAssociate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.\n2-3 years of experience using HighLevel or other similar vertical solutions.\nStrong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.\nAbility to handle multiple tasks in a fast-paced environment.\nKnowledge of internal systems preferred (HighLevel, Freshdesk, etc.).\nStrong understanding and proficiency in software solutions and professional service offerings.\n2+ years of customer consulting work experience preferred.\n2+ years of marketing experience is a plus!\nStrong verbal and written communication skills.\nIT technical skills and platform integrations.\nExperience in managing a diverse group and training each according to company standards.\nGreat communication skills, verbal, written, and presentation capabilities with both customers and leadership.\nSelf-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.\nAbility to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.\nStrong analytical and organizational skills with superior attention to detail.\nAbility to produce high-quality documents, SOP’s and customer journey Playbooks.\nStrong computer literacy, including MS Office Suite, Internet applications, and comfort and ability\nThe salary range for this position is $43,000 - $52,000 Annually.\n\nEEO Statement:\n\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\nWe recommend that you review our Privacy Policy before submitting your application.\n\n#LI-Remote #LI-KN1\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-08-08T14:03:20.099Z","dateModified":"2026-08-08T14:03:20.099Z","hiringOrganization":{"@type":"Organization","name":"Highlevel","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"147c5d865c43cffa7c3f859b"},"url":"https://jobsearcher.com/jobs/147c5d865c43cffa7c3f859b"}}