{"schemaVersion":"jobsearcher.job.v1","id":"147466eff1c2f246b794ea4a","url":"https://jobsearcher.com/jobs/147466eff1c2f246b794ea4a","canonicalUrl":"https://jobsearcher.com/jobs/147466eff1c2f246b794ea4a","title":"Client Experience Representative","description":"This role follows a *base salary + commission structure*. In addition to the annual base salary, employees will have the opportunity to earn additional commission based on individual performance and results.\n\n*Key Responsibilities*\n\n* Respond to inbound client inquiries across designated channels, understand client needs, collect initial product and client information, and maintain timely and professional communication.\n* Convert qualified client inquiries into appointments, manage scheduling, confirmations and reminders, and proactively follow up to improve appointment show-up rates.\n* Welcome and assist clients visiting the Los Angeles office, provide a professional and consistent client experience, and coordinate a smooth handoff to the appropriate team member for evaluation, pricing or transaction discussions.\n* Follow up with clients after appointments, maintain relationships with existing and prospective clients, and support reactivation and repeat engagement opportunities.\n* Maintain accurate client, appointment and interaction records in the designated CRM or tracking system, and work closely with the Marketing and Field Sales teams to ensure a smooth client journey from initial inquiry through appointment and follow-up\n\n*Requirements*\n\n* 1–3 years of experience in client service, customer experience, retail, hospitality, luxury goods, or a related client-facing role preferred.\n* Strong communication and interpersonal skills with a professional, warm, and service-oriented approach.\n* Highly organized and comfortable managing multiple client conversations, appointments, follow-ups, and priorities simultaneously.\n* Comfortable working in an on-site, fast-paced, early-stage environment where responsibilities may evolve as the business grows.\n* Interest in luxury fashion, resale, handbags, or the secondhand luxury market is strongly preferred\n\nPay: $26.41 - $31.81 per hour\n\nBenefits:\n* 401(k)\n* Dental insurance\n* Health insurance\n* Paid time off\n* Vision insurance\n\nWork Location: In person","company":"Looply Recommerce","rawCompany":"looply recommerce","city":"Los Angeles","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-31T11:00:03.329Z","occupations":[{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"458110","title":"Clothing and Clothing Accessories Retailers","slug":"clothing-and-clothing-accessories-retailers"},{"code":"541490","title":"Other Specialized Design Services","slug":"other-specialized-design-services"},{"code":"458320","title":"Luggage and Leather Goods Retailers","slug":"luggage-and-leather-goods-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Experience Representative","description":"This role follows a *base salary + commission structure*. In addition to the annual base salary, employees will have the opportunity to earn additional commission based on individual performance and results.\n\n*Key Responsibilities*\n\n* Respond to inbound client inquiries across designated channels, understand client needs, collect initial product and client information, and maintain timely and professional communication.\n* Convert qualified client inquiries into appointments, manage scheduling, confirmations and reminders, and proactively follow up to improve appointment show-up rates.\n* Welcome and assist clients visiting the Los Angeles office, provide a professional and consistent client experience, and coordinate a smooth handoff to the appropriate team member for evaluation, pricing or transaction discussions.\n* Follow up with clients after appointments, maintain relationships with existing and prospective clients, and support reactivation and repeat engagement opportunities.\n* Maintain accurate client, appointment and interaction records in the designated CRM or tracking system, and work closely with the Marketing and Field Sales teams to ensure a smooth client journey from initial inquiry through appointment and follow-up\n\n*Requirements*\n\n* 1–3 years of experience in client service, customer experience, retail, hospitality, luxury goods, or a related client-facing role preferred.\n* Strong communication and interpersonal skills with a professional, warm, and service-oriented approach.\n* Highly organized and comfortable managing multiple client conversations, appointments, follow-ups, and priorities simultaneously.\n* Comfortable working in an on-site, fast-paced, early-stage environment where responsibilities may evolve as the business grows.\n* Interest in luxury fashion, resale, handbags, or the secondhand luxury market is strongly preferred\n\nPay: $26.41 - $31.81 per hour\n\nBenefits:\n* 401(k)\n* Dental insurance\n* Health insurance\n* Paid time off\n* Vision insurance\n\nWork Location: In person","datePosted":"2026-08-31T11:00:03.329Z","dateModified":"2026-08-31T11:00:03.329Z","hiringOrganization":{"@type":"Organization","name":"Looply Recommerce","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Angeles","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"147466eff1c2f246b794ea4a"},"url":"https://jobsearcher.com/jobs/147466eff1c2f246b794ea4a"}}