{"schemaVersion":"jobsearcher.job.v1","id":"146e7927cb6311f16a0268f2","url":"https://jobsearcher.com/jobs/146e7927cb6311f16a0268f2","canonicalUrl":"https://jobsearcher.com/jobs/146e7927cb6311f16a0268f2","title":"Technical Support Representative","description":"We are seeking an enthusiastic and tech-savvy Junior Technical Support Representative to join our customer support team. In this role, you will be the first point of contact for users needing assistance with account access, software installation, and basic network troubleshooting.This is a 100% remote position ideal for recent graduates or early-career professionals looking to gain hands-on experience and build a career in IT and technical support.Key ResponsibilitiesMulti-Channel Support: Assist customers efficiently across live chat, phone, and web ticketing channels.Technical Troubleshooting: Diagnose and resolve user issues related to software downloads, installation errors, and basic network connectivity.Account Maintenance: Assist users with password resets, login troubleshooting, and basic account management.Product Walkthroughs: Deliver clear, step-by-step guidance on product features and navigation to ensure user success.Detailed Logging: Maintain accurate records and interaction logs in our ticketing system to help identify recurring technical trends.Required QualificationsExperience: 0–1 year in technical support, help desk, or customer service (recent grads with relevant project/lab experience are welcome to apply).Technical Knowledge: Proficiency with Windows Operating Systems and basic networking concepts (IP addressing, DNS, connectivity testing).Software Tools: Familiarity with Microsoft Office applications and database navigation.Communication: Strong verbal and written English communication skills with the ability to explain technical steps simply.Work Setup: Must have a dedicated, quiet home workspace and reliable high-speed internet.Key CompetenciesPatient, customer-first mindset with strong problem-solving skills.Self-motivated with the discipline required to succeed in an autonomous, remote environment.Eager to learn new tools and tech stacks quickly.What We Offer100% remote work flexibility.Direct mentorship and hands-on exposure to modern IT/support environments.Opportunities for internal career growth into specialized support or IT roles.","company":"Straive","rawCompany":"straive","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-09-10T09:43:06.290Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"We are seeking an enthusiastic and tech-savvy Junior Technical Support Representative to join our customer support team. In this role, you will be the first point of contact for users needing assistance with account access, software installation, and basic network troubleshooting.This is a 100% remote position ideal for recent graduates or early-career professionals looking to gain hands-on experience and build a career in IT and technical support.Key ResponsibilitiesMulti-Channel Support: Assist customers efficiently across live chat, phone, and web ticketing channels.Technical Troubleshooting: Diagnose and resolve user issues related to software downloads, installation errors, and basic network connectivity.Account Maintenance: Assist users with password resets, login troubleshooting, and basic account management.Product Walkthroughs: Deliver clear, step-by-step guidance on product features and navigation to ensure user success.Detailed Logging: Maintain accurate records and interaction logs in our ticketing system to help identify recurring technical trends.Required QualificationsExperience: 0–1 year in technical support, help desk, or customer service (recent grads with relevant project/lab experience are welcome to apply).Technical Knowledge: Proficiency with Windows Operating Systems and basic networking concepts (IP addressing, DNS, connectivity testing).Software Tools: Familiarity with Microsoft Office applications and database navigation.Communication: Strong verbal and written English communication skills with the ability to explain technical steps simply.Work Setup: Must have a dedicated, quiet home workspace and reliable high-speed internet.Key CompetenciesPatient, customer-first mindset with strong problem-solving skills.Self-motivated with the discipline required to succeed in an autonomous, remote environment.Eager to learn new tools and tech stacks quickly.What We Offer100% remote work flexibility.Direct mentorship and hands-on exposure to modern IT/support environments.Opportunities for internal career growth into specialized support or IT roles.","datePosted":"2026-09-10T09:43:06.290Z","dateModified":"2026-09-10T09:43:06.290Z","hiringOrganization":{"@type":"Organization","name":"Straive","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"146e7927cb6311f16a0268f2"},"url":"https://jobsearcher.com/jobs/146e7927cb6311f16a0268f2"}}