Senior Application Administrator

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.Job DescriptionThe Senior Applications Administrator role focuses on maintaining and supporting all application environments, including the Workday ERP/SIS platform and other enterprise applications. This includes managing application software, monitoring and troubleshooting issues, and planning for application capacity and demand across the entire application portfolio. Key tasks involve advising on application security, system and security patches, backups, disaster recovery processes, and application change control for both Workday and the broader application ecosystem. The role requires strong communication and collaboration with business partners and leaders, contributing to strategy development, and possibly mentoring junior staff. The position demands extensive experience in application administration or a similar leadership role, with specialized expertise in Workday configuration and security governance, along with skills in problem-solving, time management, and technical knowledge in areas like Workday Security, Business Process framework, Report Writer, SQL server, scripting languages, and Active Directory.Essential FunctionsApplication Functionality & Maintenance:Maintain application functionality including: Advising on the application security modelSystem and Security Patches, Version Upgrades, Backups, and Disaster recovery processScripting (if applicable)Develop test plans to verify logicSecurity & ComplianceWork closely with the Office of Audits and Analysis to ensure appropriate controls and audit logs are in place, such asInvestigating for actual or potential security breachesEnsuring that all identified breaches in security are promptly investigatedImplementing system changes required to maintain securityEnsuring security records are accurate and that requests for support are dealt with according to set standards and proceduresHandles confidential and/or privileged information using discretion and judgmentApplication Change Control based on business needsPlan, coordinate, configure, test, and communicate changes, upgrades/maintenance schedules, and new services with clients, ensuring business operations will operate correctly in current and future environmentsSupport Process WorkflowCreate, update, and manage application support tickets through the TSTC Support process workflow by logging and tracking progress from initiation through resolution using the ticket monitoring system. Ensuring that requests for support are dealt with according to SLAPrioritize, Investigate, Diagnose, and Resolve user issues and incidentsTroubleshoot and/or escalate application issues or defects to vendorsImplementation of agreed remedies and preventative measures to facilitate recoveryMonitoring & AnalysisMonitor, Identify, and Analyze patterns, trends, and issuesUpdate product and processes as neededDocumentation & Knowledge ManagementMaintain system documentationKnowledgebase ArticlesRoot Cause AnalysisSupport Ticket RequestsChange LogsUser ManagementCustomer SupportAnswer and respond to all incoming customer support tickets within defined SLAsFeedback and TrainingElicit, document, and distribute client feedback on our products and services to interested stakeholders within TSTCDeliver training, documentation, and process improvement for the Customer Support teamCross-Functional CollaborationParticipate in cross-functional team meetings and represent Support throughout the product release planning phasesCommunicate and partner with product owners and business stakeholders to understand requirements, identify application impacts, and recommend solutions.Partners with cross-functional teams across IT to effectively resolve issues. Coordinate contract renewals, quotes, and invoices of equipment, software, and licensing.Strategic ContributionContribute to the development of strategies, policies, standards, procedures, and toolsIncident Resolution & EscalationInvestigate, diagnose, and resolve application-specific incidentsOwn escalation and incident responseEscalate to vendors as needed and document application-specific KB articles, change logs, and Root Cause Analyses (RCAs)Operate within defined SLAs for application support requestsAdditional ResponsibilitiesMay require availability outside of normal working hours.Understand the business function and workflows of each application. May provide escalation support and mentoring to Application Administrator personnel. Other duties as assigned.Workday Essential FunctionsWorkday SME CollaborationCoordinate with functional SMEs (HR, Payroll, Finance, Student) to ensure a proper technical understanding of Workday requests and align solutions to business processesSecurity & Access GovernanceManage Workday access by reviewing requests and assigning or removing access in accordance with established governance and SME guidancePerform regular audits to ensure role appropriateness and least-privilege principlesDesign security models and role frameworksWorkday ConfigurationConfigure Workday business processes, notifications, condition rules, and calculated fields in alignment with business requirementsTenant & Release ManagementWork collaboratively with functional SMEs for bi-annual tenant release cycles, including:Feature impact assessmentPrioritize changesSandbox testingRegression plansUAT coordinationGo-live executionBusiness Process ArchitectureDesign enterprise-wide BP frameworks and rulesBalance automation, compliance, and usabilityIntegrations & ArchitectureCoordinate with App Engineering teams to assist with integration design and data flowsImplement prebuilt API Reporting Utilize Workday Report Writer (and calculated fields as needed) to develop targeted diagnostic reports for technical troubleshooting, data validation, and root-cause analysis.Perform system health checks and internal audits using advanced reporting to verify data integrity, security configurations, and business process behavior.Maintain proficiency in Workday reporting tools exclusively for internal IT investigations and researchEducation/Experience/Skills/KnowledgeEducationAssociate degree in Information Technology requiredBachelor’s degree in Computer Science or Information Technology preferredExperienceMinimum of 4 - 6 years related experienceExtensive experience as an Application Administrator or in a similar leadership role.Demonstrated leadership experience in a team environmentCore Skills:Ability to communicate effectively with co-workers and clients verbally and through written communicationExcellent time management skillsAbility to multi-task many requests in an organized and timely mannerMust be able to balance and prioritize requests from multiple peopleOrganizational awareness and the ability to navigate through formal and informal structuresExcellent problem-solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods.Outstanding attention to detail with superior time and project management skillsWorkday Ecosystem - requiredMinimum of 1 - 2 years of advanced experience in Workday administration, with a proven track record in a complex, multi-tenant environment. Basic to advanced proficiency with Workday Security, Business Process framework, and Report Writer, including the ability to:Configure business processes, notifications, condition rules, and calculated fields in alignment with business requirements and least-privilege principlesEstablished frameworks for managing Security & Access Governance, Business Process Architecture, and Tenant & Release Management, focusing on RBAC, least-privilege audits, and coordinating bi-annual cycles.Identified competencies in EIB, API implementation, and advanced Reporting & Analytics to support executive and compliance data needs.Emphasized coordination with functional SMEs across HR, Payroll, Finance, and Student departments to align technical solutions with business processes and compliance standards like FERPAWork collaboratively with functional SMEs for tenant release cyclesDefine reporting standards and support compliance requirementsCertifications (a plus)Workday Pro Platform Administrator Certification Workday Pro Security CertificationWorkday Pro Adaptive Planning Certification CompTIA, A+, Network+, Server+, or ITIL Foundations Technical KnowledgeHands‐on experience in process automation, best practice approach, technology efficiency, and effectiveness.Working Knowledge of SQL programming language - recommendedExperience with scripting languages and automation tools (e.g., PowerShell, Python, PowerAutomate, Power Apps).Working knowledge of Entra/Active Directory, Intune, and Group Policies.Equal Opportunity EmployerTexas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.Employment Eligibility VerificationIf hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.Background ChecksA criminal history background check will be required for the finalist(s) under consideration for this position.