{"schemaVersion":"jobsearcher.job.v1","id":"13c6af364064cb61cfd95a70","url":"https://jobsearcher.com/jobs/13c6af364064cb61cfd95a70","canonicalUrl":"https://jobsearcher.com/jobs/13c6af364064cb61cfd95a70","title":"IT Engineer Level Two","description":"Benefits:\n\n401(k)\n\n401(k) matching\n\nBonus based on performance\n\nCompany parties\n\nCompetitive salary\n\nFree food & snacks\n\nOpportunity for advancement\n\nPaid time off\n\nTraining & development\n\nWe are seeking an experienced Support/Service Technician who is highly motivated to join our team on Long Island. You will troubleshoot client issues from our main office via chat or over the phone utilizing remote tools. When needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks.\n\nDuties and Responsibilities\n\nDiagnose and resolve IT related hardware, software, and network issues\n\nConfiguration and installation of new IT equipment at client locations\n\nInstallation, setup, and support of VoIP systems\n\nConfigure user accounts in Active Directory, O365 and other applications\n\nTrack customer issues and resolutions in our ticketing system\n\nProactively monitor, manage, and support client networks\n\nPerform software and hardware updates and maintenance\n\nInvestigate security breaches and vulnerabilities\n\nCollaborate with other team members to solve complex issues\n\nRecommend hardware and software improvements to clients\n\nMonitor data backups and perform file restorations or disaster recovery\n\nRebuild/re-image computers and transferring/saving user profiles and data\n\nResolve virus and malware issues\n\nVPN setup and troubleshooting\n\nBackup/Restoration and Disaster Recovery\n\nRequirements and Qualifications\n\nAt least 2 yrs. experience in an IT support related position\n\nConnectWise and MSP experience +++\n\nCisco and Meraki experience +++\n\nThorough knowledge of Windows 10 and Mac OS X\n\nCybersecurity experience or certification a plus, but not required.\n\nFamiliarity with mobile devices such as iPhones, iPads, Android, etc.\n\nPrior knowledge of service ticketing systems\n\nExperience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points\n\nRunning and terminating low voltage wiring (Cat cable, RJ45, RJ11)\n\nProfessional attitude and appearance\n\nAbility to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations\n\nAvailability during weekday business hours and a rotating on-call schedule, if needed\n\nMust have a reliable vehicle and be available to travel within an assigned geographical region\n\nDesired Qualities and Skills\n\nStrong troubleshooting and critical thinking skills\n\nAbility to multitask, prioritize, and manage time efficiently\n\nExcellent verbal and written communication skills\n\nSelf-motivated with the ability to work in a fast-paced environment\n\nWhy work here\nWe offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.\n\n#J-18808-Ljbffr","company":"Connected Technology","rawCompany":"connected technology","city":"Central Islip","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-06-20T05:00:48.911Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Engineer Level Two","description":"Benefits:\n\n401(k)\n\n401(k) matching\n\nBonus based on performance\n\nCompany parties\n\nCompetitive salary\n\nFree food & snacks\n\nOpportunity for advancement\n\nPaid time off\n\nTraining & development\n\nWe are seeking an experienced Support/Service Technician who is highly motivated to join our team on Long Island. You will troubleshoot client issues from our main office via chat or over the phone utilizing remote tools. When needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks.\n\nDuties and Responsibilities\n\nDiagnose and resolve IT related hardware, software, and network issues\n\nConfiguration and installation of new IT equipment at client locations\n\nInstallation, setup, and support of VoIP systems\n\nConfigure user accounts in Active Directory, O365 and other applications\n\nTrack customer issues and resolutions in our ticketing system\n\nProactively monitor, manage, and support client networks\n\nPerform software and hardware updates and maintenance\n\nInvestigate security breaches and vulnerabilities\n\nCollaborate with other team members to solve complex issues\n\nRecommend hardware and software improvements to clients\n\nMonitor data backups and perform file restorations or disaster recovery\n\nRebuild/re-image computers and transferring/saving user profiles and data\n\nResolve virus and malware issues\n\nVPN setup and troubleshooting\n\nBackup/Restoration and Disaster Recovery\n\nRequirements and Qualifications\n\nAt least 2 yrs. experience in an IT support related position\n\nConnectWise and MSP experience +++\n\nCisco and Meraki experience +++\n\nThorough knowledge of Windows 10 and Mac OS X\n\nCybersecurity experience or certification a plus, but not required.\n\nFamiliarity with mobile devices such as iPhones, iPads, Android, etc.\n\nPrior knowledge of service ticketing systems\n\nExperience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points\n\nRunning and terminating low voltage wiring (Cat cable, RJ45, RJ11)\n\nProfessional attitude and appearance\n\nAbility to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations\n\nAvailability during weekday business hours and a rotating on-call schedule, if needed\n\nMust have a reliable vehicle and be available to travel within an assigned geographical region\n\nDesired Qualities and Skills\n\nStrong troubleshooting and critical thinking skills\n\nAbility to multitask, prioritize, and manage time efficiently\n\nExcellent verbal and written communication skills\n\nSelf-motivated with the ability to work in a fast-paced environment\n\nWhy work here\nWe offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.\n\n#J-18808-Ljbffr","datePosted":"2026-06-20T05:00:48.911Z","dateModified":"2026-06-20T05:00:48.911Z","hiringOrganization":{"@type":"Organization","name":"Connected Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Central Islip","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"13c6af364064cb61cfd95a70"},"url":"https://jobsearcher.com/jobs/13c6af364064cb61cfd95a70"}}