{"schemaVersion":"jobsearcher.job.v1","id":"13778d7d9a431cf14a5be91c","url":"https://jobsearcher.com/jobs/13778d7d9a431cf14a5be91c","canonicalUrl":"https://jobsearcher.com/jobs/13778d7d9a431cf14a5be91c","title":"CS Support Coordinator (2nd Shift)","description":"JOB SUMMARY: The CS Support Coordinator (2nd Shift) is the first line of defense and ensures carriers have all relevant transit information regarding pickup, delivery and arrive to the shipper/receiver in a timely and orderly manner. They are critical to effectively and efficiently servicing our customers by managing and tracking customer freight for the purposes of keeping customers informed and updated throughout the duration of transportation.\nESSENTIAL DUTIES\nFollow and execute all aspects of the EASE Customer Journey.\nComplete tasks and responsibilities in line with EASE’s customer service model and service levels.\nDevelop lasting relationships by providing superior customer service.\nProvide transportation quotes based on market rates and knowledge in a timely manner.\nAdvise Account Managers and customers of all new developments during the entirety of the shift. Update Account Managers on any issues that arise throughout the life of a load and look for solutions for those problems.\nProvide transparency by updating customer portals regularly and accurately.\nClear, consistent, and professional verbal and written communication to both customers and carriers alike.\nBuild relationships with carriers to understand needs and secure the utilization of carrier assets.\nEnsure customer satisfaction by tracking all shipments.\nAnalyze and negotiate rates with carriers based on current market prices.\nAct with a sense of urgency to solve problems and look for ways to improve operational inefficiencies.\nEnsure all proper carrier paperwork is received for billing when the carrier is added to the EASE Logistics network.\nExecute daily issue recognition/resolution and notify Account Managers accordingly.\nBook loads by answering inbound calls and making outbound calls.\nBuild loads by following specifications sent by the customer.\nBook loads via email by posting on numerous websites.\nWork with the entire operations team to provide the best customer service to customers.\nEnsure on-time pickups and deliveries for customers by routing drivers and providing detailed directions and instructions.\nEnsure operations are reviewed by the appropriate party before assigning or leaving for the day.\nMultitask and provide superior customer service to carriers and customers alike.\nOther duties as assigned.\nQUALIFICIATIONS\nEducation\nHigh School Diploma or GED is required.\nAdditional related training and certifications will be weighted on a case-by-case basis.\nExperience\nA minimum of 0 years of related experience (Bachelor’s degree), or\nA minimum of 1 year of related experience (Associate’s degree), or • In lieu of a degree, a minimum of 3 years related experience required.\nTransportation industry experience is a plus.\nSales, customer service, and/or negotiation-related talents. Knowledge, Skills, & Abilities\nExcellent communicator with a great phone presence.\nConstructive problem solver.\nFlexible in work hours and adaptable to changing workload.\nBe willing to learn a lot very fast.\nAbility to remain calm under sometimes stressful situations.\nAbility to multi-task and adapt quickly to different situations.\nProficient in Microsoft Office Suite\nAttention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.","company":"Ease Logistics Services","rawCompany":"ease logistics services","city":"Dublin","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:19:59.542Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"43-5011.00","title":"Cargo and Freight Agents","slug":"cargo-and-freight-agents"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"488999","title":"All Other Support Activities for Transportation","slug":"all-other-support-activities-for-transportation"},{"code":"488510","title":"Freight Transportation Arrangement","slug":"freight-transportation-arrangement"},{"code":"484110","title":"General Freight Trucking, Local","slug":"general-freight-trucking-local"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"CS Support Coordinator (2nd Shift)","description":"JOB SUMMARY: The CS Support Coordinator (2nd Shift) is the first line of defense and ensures carriers have all relevant transit information regarding pickup, delivery and arrive to the shipper/receiver in a timely and orderly manner. They are critical to effectively and efficiently servicing our customers by managing and tracking customer freight for the purposes of keeping customers informed and updated throughout the duration of transportation.\nESSENTIAL DUTIES\nFollow and execute all aspects of the EASE Customer Journey.\nComplete tasks and responsibilities in line with EASE’s customer service model and service levels.\nDevelop lasting relationships by providing superior customer service.\nProvide transportation quotes based on market rates and knowledge in a timely manner.\nAdvise Account Managers and customers of all new developments during the entirety of the shift. Update Account Managers on any issues that arise throughout the life of a load and look for solutions for those problems.\nProvide transparency by updating customer portals regularly and accurately.\nClear, consistent, and professional verbal and written communication to both customers and carriers alike.\nBuild relationships with carriers to understand needs and secure the utilization of carrier assets.\nEnsure customer satisfaction by tracking all shipments.\nAnalyze and negotiate rates with carriers based on current market prices.\nAct with a sense of urgency to solve problems and look for ways to improve operational inefficiencies.\nEnsure all proper carrier paperwork is received for billing when the carrier is added to the EASE Logistics network.\nExecute daily issue recognition/resolution and notify Account Managers accordingly.\nBook loads by answering inbound calls and making outbound calls.\nBuild loads by following specifications sent by the customer.\nBook loads via email by posting on numerous websites.\nWork with the entire operations team to provide the best customer service to customers.\nEnsure on-time pickups and deliveries for customers by routing drivers and providing detailed directions and instructions.\nEnsure operations are reviewed by the appropriate party before assigning or leaving for the day.\nMultitask and provide superior customer service to carriers and customers alike.\nOther duties as assigned.\nQUALIFICIATIONS\nEducation\nHigh School Diploma or GED is required.\nAdditional related training and certifications will be weighted on a case-by-case basis.\nExperience\nA minimum of 0 years of related experience (Bachelor’s degree), or\nA minimum of 1 year of related experience (Associate’s degree), or • In lieu of a degree, a minimum of 3 years related experience required.\nTransportation industry experience is a plus.\nSales, customer service, and/or negotiation-related talents. Knowledge, Skills, & Abilities\nExcellent communicator with a great phone presence.\nConstructive problem solver.\nFlexible in work hours and adaptable to changing workload.\nBe willing to learn a lot very fast.\nAbility to remain calm under sometimes stressful situations.\nAbility to multi-task and adapt quickly to different situations.\nProficient in Microsoft Office Suite\nAttention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.","datePosted":"2026-04-14T11:19:59.542Z","dateModified":"2026-04-14T11:19:59.542Z","hiringOrganization":{"@type":"Organization","name":"Ease Logistics Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"13778d7d9a431cf14a5be91c"},"url":"https://jobsearcher.com/jobs/13778d7d9a431cf14a5be91c"}}