{"schemaVersion":"jobsearcher.job.v1","id":"12fe41b9683f6e855f6abc6b","url":"https://jobsearcher.com/jobs/12fe41b9683f6e855f6abc6b","canonicalUrl":"https://jobsearcher.com/jobs/12fe41b9683f6e855f6abc6b","title":"Desktop Support Engineer","description":"Roles and Responsibilities –\nComprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.\nApplication support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.\nPC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform users existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.\nPrinters: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.\nInstall and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.\nExcellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations\nProvide onsite and remote technical assistance to End Users.\nManage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.\nDevelop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP?s)\nCoordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)\nCoordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.\nProvide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support\nProvide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.\nGood understanding of O365 and related support activities\nGood understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall\nProviding 2nd line technical support, incident & problem management through effective management of Service Desk Tool\nExperience of working within SLAs and ITIL processes\nEffective written and verbal communication skills\nVery strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.\nJob Type: Contract\nPay: $30.00 per hour\nSchedule:\n8 hour shift\nExperience:\nDesktop support: 7 years (Required)\nLocation:\nRockford, IL 61103 (Required)\nWork Location: In person","company":"I2vision","rawCompany":"i2vision","city":"Bloomington","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-04T14:55:42.625Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Engineer","description":"Roles and Responsibilities –\nComprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.\nApplication support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.\nPC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform users existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.\nPrinters: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.\nInstall and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.\nExcellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations\nProvide onsite and remote technical assistance to End Users.\nManage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.\nDevelop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP?s)\nCoordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)\nCoordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.\nProvide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support\nProvide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.\nGood understanding of O365 and related support activities\nGood understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall\nProviding 2nd line technical support, incident & problem management through effective management of Service Desk Tool\nExperience of working within SLAs and ITIL processes\nEffective written and verbal communication skills\nVery strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.\nJob Type: Contract\nPay: $30.00 per hour\nSchedule:\n8 hour shift\nExperience:\nDesktop support: 7 years (Required)\nLocation:\nRockford, IL 61103 (Required)\nWork Location: In person","datePosted":"2026-08-04T14:55:42.625Z","dateModified":"2026-08-04T14:55:42.625Z","hiringOrganization":{"@type":"Organization","name":"I2vision","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bloomington","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"12fe41b9683f6e855f6abc6b"},"url":"https://jobsearcher.com/jobs/12fe41b9683f6e855f6abc6b"}}